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slow and with unwanted pop-ups [Closed]


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3 replies to this topic

#1 nataliefontana

nataliefontana

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Posted 13 April 2014 - 03:32 AM

Hello,

 

I have recently noticed my computer is really slow and I always get popups even with my pop up blocker switched on. Could you help me sort this out?

 

Thanks a bunch.

 

Natalie Fontana


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#2 Satchfan

Satchfan

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Posted 13 April 2014 - 02:40 PM

Hello nataliefontana and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

  • run AdwCleaner
  • when it has finished, select Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

===================================================

Run OTL

  • download OTL to your desktop.
  • double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • click Scan all users.
  • under Custom Scan paste this in


    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    services.exe
    /md5stop
    %systemroot%\*. /rp /s
    DRIVES
    CREATERESTOREPOINT

     

  • click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
  • when the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
  • you may need two posts to fit them both in.

Logs to include with next post:

AdwCleaner log
JRT.txt
OTL.txt
Extras.txt


Thanks

Satchfan

 


NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

#3 Satchfan

Satchfan

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Posted 16 April 2014 - 01:02 AM

Hi

 

It has been several days since I replied to your request for help with your computer problems.

 

Please let me know if you are having problems and still need help.

 

Thanks

 

Satchfan


NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

#4 Satchfan

Satchfan

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  • Interests:LFC, music, more LFC, more music

Posted 18 April 2014 - 01:01 AM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic

NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

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