A friend's computer started acting strange, and when she ran Ad-Aware it found the adware "adware generic5.Akjo."
When she runs AVG free, it can't remove the files. Unfortunately I forgot to ask her for the locations of the infected files, but I can get those tonight.
I have been doing research on Google and can only find removal of adware generic5.rqr, and adware generic5.src. In a few of the tutorials the registry entires were different, so I am wondering if anyone here knows which entries we need to delete in order to clean her computer for this specific version of the virus.
I'm just wondering what needs to be deleted to get this thing off her computer. She DOES NOT have a restore point, and a clean install of the OS is an absolutely-positivly-no-other-possible-possilities option.
OS: Windows 7 Home Basic whatever-you-get-if-you-buy-a-cheap-computer-from-walmart
I figure if i get a list of all the files that need to be killed, I can teach her how to do that, as I have done similar things like that for her in the past. Though, A youtube video she can watch that actually /speaks/ about removing the files, rather than just showing some stills would be appreciated too.
Oh, I'm not phenomenal when it comes to tech, but I do understand how to get into the regestry and delete the corrupted entires, and how to start the computer in safe-mode (if need be) and remove the infected files.
Lastly, if there is a anti-virus program out there that can remove this specific virus from her computer without much hassle (as in less then deleting registry entries and safe-mode booting), that would be the ideal option, but most of the things I found on Google, don't seem to be legitimate options.
Thank you for your time, everyone