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[Resolved] My friend REALLY has a messed up computer

12 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1 last edited
My friends computer is messed up. I'm posting this first post from my computer, but with her results/logs/scans. It's runs slow in IE, and hijacks frequently to porn and other sites. Apparently her teenage kids download a lot of stuff and while she uses it for school, it's been the "family computer up until recently.

Here's what I've done:

Ran the disk cleaner (is it necessary to download a program like ccleaner or atf cleaner? I just used the one in System Tools)

She didn't have a working antiviral software installed

Downloaded AVG free (the computer wouldn't let me go to the website, so I had to go to the download site in a roundabout way…that worked)
AVG couldn't update, no matter what. Checked settings(good), checked internet connection (good)…finally uninstalled.

Downloaded Avast Home edition (again, her computer wouldn't let me to the site, so I had to bypass the site)

Ran Avast Thorough scan and found:
Win32:Adware-gen (adw)
Win32:Spyware-gen (Trj)
Win32:Trojan-gen (other)
Win32:Trojan-gen (other)
Win32:Rootkit-gen (Rtk)
Win32:Trojan-gen (other)
Win32:FakeAV-AQ (Trj)
6 more Win32:Trojan-gen (others)

Not being familiar with Avast, I "Moved to Chest", everything it found.

On her list of Programs, I found Speedrunner.exe. Upon a quick internet search, I believe that is malware. I removed it from the programl ist. Not sure if it's found elsewhere too…probably is.

I also found the following processes running that COULD be malicious (but may NOT be, too…I didn't do anything to/with these, just noticed them): lsass, msmsgs, services, winlogon, csrss, smss

Also, her computer won't let me onto this site, or any other anti-malware product site (Trend Micro, AVG, Avast, etc.)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:41:03 PM, on 1/23/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0060914
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://my.ycp.edu/cp/home/displaylogin
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0060914
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [X-Cleaner Deluxe] "C:\PROGRA~1\X-CLEA~1\XCleaner_full.exe" -turbo -autostart -NOREBOOT
O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'Default user')
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 5741 bytes
Post #3
No I'm not because her computer won't let me onto this site! I keep getting hijacked away from it. I finally managed to download HJT onto her computer, ran the scan and sent the results to my laptop via email. So I've got both laptops on, sitting here. SHall I keep trying to get onto this site from her computer? I don't know how to, besides what I've already tried (via a link through google, and manually typing in the URL…neither way works.)
Post #4
OK. So you have the laptop at your finger tips and can perform this:
Using her laptop do the following.


Unable to access websites


DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.

NOTE: worksnow is actually Combofix renamed so user is able download and run Combofix

Download worksnow from HERE:


* IMPORTANT !!! Save worksnow to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on worksnow & follow the prompts.

    Note: worksnow will run without the Recovery Console installed.

    Note: Combofix will run without the Recovery Console installed.

  • As part of it's process, combofix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #5
ComboFix 09-01-21.02 - Tami Rasel 2009-01-23 22:27:55.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.502.263 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\worksnow.exe
AV: avast! antivirus 4.8.1296 [VPS 090123-0] *On-access scanning disabled* (Updated)
FW: Norton Internet Worm Protection *disabled*
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Kyle Sparks\Application Data\Awola6
c:\documents and settings\Kyle Sparks\Application Data\Awola6\settings.ini
c:\documents and settings\Kyle Sparks\Application Data\FunWebProducts
c:\documents and settings\Kyle Sparks\Start Menu\Programs\Awola6
c:\documents and settings\Kyle Sparks\Start Menu\Programs\Awola6\Awola Anti-Spyware 6.0.lnk
c:\documents and settings\Kyle Sparks\Start Menu\Programs\Awola6\Uninstall Awola Anti-Spyware 6.0.lnk
c:\documents and settings\Tami Rasel\Application Data\gadcom
c:\documents and settings\Tami Rasel\Application Data\GetModule
c:\documents and settings\Tami Rasel\Application Data\GetModule\dicik.gz
c:\documents and settings\Tami Rasel\Application Data\GetModule\kwdik.gz
c:\documents and settings\Tami Rasel\Application Data\GetModule\ofadik.gz
c:\documents and settings\Tami Rasel\Application Data\SpeedRunner
c:\documents and settings\Tami Rasel\Application Data\SpeedRunner\config.cfg
c:\program files\Common\helper.sig
c:\windows\system\oeminfo.ini
c:\windows\system32\drivers\TDSSpqxt.sys
c:\windows\system32\TDSScfum.dll
c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSnmxh.log
c:\windows\system32\TDSSnrsr.dll
c:\windows\system32\TDSSofxh.dll
c:\windows\system32\TDSSosvd.dat
c:\windows\system32\TDSSrhym.log
c:\windows\system32\TDSSriqp.dll
c:\windows\system32\TDSSsihl.dll
c:\windows\system32\TDSStkdv.log
c:\windows\wiaserviv.log

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Legacy_TDSSSERV.SYS
——-\Service_TDSSserv.sys


((((((((((((((((((((((((( Files Created from 2008-12-24 to 2009-01-24 )))))))))))))))))))))))))))))))
.

2009-01-23 21:56 . 2009-01-23 21:56 410,984 –a—— c:\windows\system32\deploytk.dll
2009-01-23 21:56 . 2009-01-23 21:56 73,728 –a—— c:\windows\system32\javacpl.cpl
2009-01-23 21:40 . 2009-01-23 21:40 318,369 –a—— c:\program files\HiJackThis.zip
2009-01-23 18:26 . 2009-01-23 18:26 d——– c:\program files\Alwil Software
2009-01-21 17:23 . 2009-01-21 17:23 d——– c:\program files\Common Files\Adobe AIR
2009-01-03 12:52 . 2009-01-03 12:52 565,170 –a—— c:\windows\system32\large.bnk
2009-01-03 12:52 . 2009-01-03 12:52 278,528 –a—— c:\windows\system32\livesnth.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-01-24 03:28 ——— d—–w c:\program files\Common
2009-01-24 02:56 ——— d—–w c:\program files\Java
2009-01-23 23:37 ——— d—–w c:\documents and settings\All Users\Application Data\862062045
2009-01-23 22:57 ——— d—–w c:\documents and settings\All Users\Application Data\avg8
2009-01-04 17:05 ——— d—–w c:\program files\X-Cleaner
2009-01-02 18:23 ——— d—–w c:\program files\Google
2008-12-23 12:36 ——— d—–w c:\documents and settings\Emma Sparks\Application Data\U3
2008-12-22 21:13 ——— d–h–w c:\program files\InstallShield Installation Information
2008-12-11 11:57 333,184 —-a-w c:\windows\system32\drivers\srv.sys
2008-12-08 18:52 ——— d—–w c:\program files\uTorrent
2008-12-05 21:54 ——— d—–w c:\program files\RegCleaner
2008-12-05 20:08 ——— d—–w c:\documents and settings\All Users\Application Data\Viewpoint
2008-12-05 16:52 ——— d—–w c:\documents and settings\Emma Sparks\Application Data\CyberLink
2008-12-05 15:11 ——— d—–w c:\program files\QuickTime
2008-12-05 14:37 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\CyberLink
2008-12-05 02:05 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\U3
2008-12-04 19:10 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\uTorrent
2008-12-04 15:32 ——— d—–w c:\documents and settings\Jeffrey Rasel\Application Data\uTorrent
2008-12-04 15:30 ——— d—–w c:\program files\Common Files\Symantec Shared
2008-12-04 15:25 ——— d—–w c:\documents and settings\All Users\Application Data\Symantec
2008-12-03 03:20 ——— d—–w c:\program files\Webtools
2008-11-28 04:06 ——— d—–w c:\program files\Common Files\xing shared
2008-11-28 04:05 ——— d—–w c:\program files\Common Files\Real
2008-11-25 22:29 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\InstallShield
2008-11-24 05:44 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\Symantec
2008-11-24 02:25 ——— d—–w c:\program files\MSXML 4.0
2008-04-27 01:00 0 -csha-w c:\documents and settings\Kyle Sparks\Application Data\004813cfb6b925c42d54bb644751955de18ab3bf4c15f897da.dat
2006-10-11 08:04 61,036 —-a-w c:\program files\mozilla firefox\components\jar50.dll
2006-10-11 08:05 29,313 —-a-w c:\program files\mozilla firefox\components\myspell.dll
2006-10-11 08:05 41,082 —-a-w c:\program files\mozilla firefox\components\spellchk.dll
2008-12-03 02:45 73,728 —-a-w c:\program files\mozilla firefox\components\srff.dll
2006-10-11 08:04 166,510 —-a-w c:\program files\mozilla firefox\components\xpinstal.dll
.

——- Sigcheck ——-

Cryptography Services Error !!
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-09-14 24576]
dlbcserv.lnk - c:\program files\Dell Photo Printer 720\dlbcserv.exe [2006-09-30 315392]

SafeBoot registry key needs repairs. This machine cannot enter Safe Mode.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\File system]
@="Driver Group"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vgasave.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{4D36E967-E325-11CE-BFC1-08002BE10318}]
@="DiskDrive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{4D36E96A-E325-11CE-BFC1-08002BE10318}]
@="Hdc"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{4D36E96B-E325-11CE-BFC1-08002BE10318}]
@="Keyboard"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{4D36E96F-E325-11CE-BFC1-08002BE10318}]
@="Mouse"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{4D36E97D-E325-11CE-BFC1-08002BE10318}]
@="System"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
@="Volume"

NETSVCS REQUIRES REPAIRS - current entries shown

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs

.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-23 23:04:59
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(828)
c:\windows\System32\BCMLogon.dll
.
Completion time: 2009-01-23 23:08:14 - machine was rebooted [Tami Rasel]
ComboFix-quarantined-files.txt 2009-01-24 04:07:56

Pre-Run: 30,079,430,656 bytes free
Post-Run: 30,268,002,304 bytes free

Sets=
136



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:11, on 2009-01-23
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://my.ycp.edu/cp/home/displaylogin
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0060914
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [X-Cleaner Deluxe] "C:\PROGRA~1\X-CLEA~1\XCleaner_full.exe" -turbo -autostart -NOREBOOT
O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'Default user')
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=26688
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 6621 bytes
Post #6
Download to your Desktop FixPolicies.exe, a self-extracting ZIP archive from here: http://downloads.malwareremoval.com/BillCa…FixPolicies.exe
  • Double-click FixPolicies.exe.
  • Click the "Install" button on the bottom toolbar of the box that will open.
  • The program will create a new Folder called FixPolicies.
  • Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd.
  • A black box will briefly appear and then close. This will enable your Control Panel and stop the Administrative warnings, at least until the malware infection resets the registry policy keys again. You can run this as many times as you like.


Now run a new Combofix scan.

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Note: Combofix will run without the Recovery Console installed.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #7
ComboFix 09-01-21.02 - Tami Rasel 2009-01-23 23:37:15.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.502.301 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\worksnow.exe
AV: avast! antivirus 4.8.1296 [VPS 090123-0] *On-access scanning disabled* (Updated)
FW: Norton Internet Worm Protection *disabled*
.

((((((((((((((((((((((((( Files Created from 2008-12-24 to 2009-01-24 )))))))))))))))))))))))))))))))
.

2009-01-23 21:56 . 2009-01-23 21:56 410,984 –a—— c:\windows\system32\deploytk.dll
2009-01-23 21:56 . 2009-01-23 21:56 73,728 –a—— c:\windows\system32\javacpl.cpl
2009-01-23 21:40 . 2009-01-23 21:40 318,369 –a—— c:\program files\HiJackThis.zip
2009-01-23 18:26 . 2009-01-23 18:26 d——– c:\program files\Alwil Software
2009-01-21 17:23 . 2009-01-21 17:23 d——– c:\program files\Common Files\Adobe AIR
2009-01-03 12:52 . 2009-01-03 12:52 565,170 –a—— c:\windows\system32\large.bnk
2009-01-03 12:52 . 2009-01-03 12:52 278,528 –a—— c:\windows\system32\livesnth.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-01-24 03:28 ——— d—–w c:\program files\Common
2009-01-24 02:56 ——— d—–w c:\program files\Java
2009-01-23 23:37 ——— d—–w c:\documents and settings\All Users\Application Data\862062045
2009-01-23 22:57 ——— d—–w c:\documents and settings\All Users\Application Data\avg8
2009-01-04 17:05 ——— d—–w c:\program files\X-Cleaner
2009-01-02 18:23 ——— d—–w c:\program files\Google
2008-12-23 12:36 ——— d—–w c:\documents and settings\Emma Sparks\Application Data\U3
2008-12-22 21:13 ——— d–h–w c:\program files\InstallShield Installation Information
2008-12-11 11:57 333,184 —-a-w c:\windows\system32\drivers\srv.sys
2008-12-08 18:52 ——— d—–w c:\program files\uTorrent
2008-12-05 21:54 ——— d—–w c:\program files\RegCleaner
2008-12-05 20:08 ——— d—–w c:\documents and settings\All Users\Application Data\Viewpoint
2008-12-05 19:10 2,828 –sha-w c:\windows\system32\KGyGaAvL.sys
2008-12-05 16:52 ——— d—–w c:\documents and settings\Emma Sparks\Application Data\CyberLink
2008-12-05 15:11 ——— d—–w c:\program files\QuickTime
2008-12-05 14:37 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\CyberLink
2008-12-05 02:05 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\U3
2008-12-04 19:10 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\uTorrent
2008-12-04 15:32 ——— d—–w c:\documents and settings\Jeffrey Rasel\Application Data\uTorrent
2008-12-04 15:30 ——— d—–w c:\program files\Common Files\Symantec Shared
2008-12-04 15:25 ——— d—–w c:\documents and settings\All Users\Application Data\Symantec
2008-12-03 03:20 ——— d—–w c:\program files\Webtools
2008-12-02 16:43 668,160 —-a-w c:\windows\system32\nsr26.dll
2008-11-28 04:06 ——— d—–w c:\program files\Common Files\xing shared
2008-11-28 04:05 ——— d—–w c:\program files\Common Files\Real
2008-11-25 22:29 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\InstallShield
2008-11-24 05:44 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\Symantec
2008-11-24 02:25 ——— d—–w c:\program files\MSXML 4.0
2008-04-27 01:00 0 -csha-w c:\documents and settings\Kyle Sparks\Application Data\004813cfb6b925c42d54bb644751955de18ab3bf4c15f897da.dat
2006-10-11 08:04 61,036 —-a-w c:\program files\mozilla firefox\components\jar50.dll
2006-10-11 08:05 29,313 —-a-w c:\program files\mozilla firefox\components\myspell.dll
2006-10-11 08:05 41,082 —-a-w c:\program files\mozilla firefox\components\spellchk.dll
2008-12-03 02:45 73,728 —-a-w c:\program files\mozilla firefox\components\srff.dll
2006-10-11 08:04 166,510 —-a-w c:\program files\mozilla firefox\components\xpinstal.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint\Apoint.exe" [2005-10-06 176128]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2005-12-19 1347584]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-12-13 98304]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-12-13 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-12-13 118784]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-06-16 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-06-16 81920]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2008-11-27 185896]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"avast!"="c:\progra~1\ALWILS~1\Avast4\ashDisp.exe" [2008-11-26 81000]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-01-23 136600]
"SigmatelSysTrayApp"="stsystra.exe" [2006-03-24 c:\windows\stsystra.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-09-14 24576]
dlbcserv.lnk - c:\program files\Dell Photo Printer 720\dlbcserv.exe [2006-09-30 315392]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ \0

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\LEXPPS.EXE"=
"c:\\WINDOWS\\system32\\usmt\\migwiz.exe"=

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-01-23 111184]
R4 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-01-23 20560]
S3 RkPavproc1;RkPavproc1;\??\c:\windows\system32\drivers\RkPavproc1.sys –> c:\windows\system32\drivers\RkPavproc1.sys [?]
S4 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\Viewpoint\Common\ViewpointService.exe" –> c:\program files\Viewpoint\Common\ViewpointService.exe [?]
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-X-Cleaner Deluxe - c:\progra~1\X-CLEA~1\XCleaner_full.exe
HKU-Default-Run-ALUAlert - c:\program files\Symantec\LiveUpdate\ALUNotify.exe


.
——- Supplementary Scan ——-
.
uStart Page = https://my.ycp.edu/cp/home/displaylogin
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} - hxxp://downloads.ewido.net/ewidoOnlineScan.cab
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-23 23:39:14
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(816)
c:\windows\System32\BCMLogon.dll
c:\windows\SYSTEM32\igfxdev.dll
.
Completion time: 2009-01-23 23:40:36
ComboFix-quarantined-files.txt 2009-01-24 04:40:18
ComboFix2.txt 2009-01-24 04:08:17

Pre-Run: 30,275,321,856 bytes free
Post-Run: 30,263,902,208 bytes free

Current=2 Default=2 Failed=0 LastKnownGood=5 Sets=1,2,3,4,5
125 — E O F — 2009-01-14 17:45:33


The computer is now allowing me to go to THIS site, and the other ones that it originally wasn't. No hijacking!!! So far so good.
Post #8 last edited
Question: I notice on some of the logs that it's finding a Norton program (a/v) and Mozilla…I can't find that anywhere on her computer. Also, I noticed she doesn't have IE 7…would it be okay to upgrade that?
Post #9
It looks like Nortons / Symantec was installed at one time.

Copy/paste the text in the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Take your mouse, and place your cursor at the beginning of the text in the box below, then click and hold the left mouse button, while pulling your mouse over the text. This should highlight the text. Now release the left mouse button. Now, with the cursor over the highlighted text, right click the mouse for options, and select 'copy'. Now over the empty Notepad box, right click your mouse again, and select 'paste' and you will have copied and pasted the text. 

Folder::
c:\documents and settings\Tami Rasel\Application Data\Symantec
C:\Program Files\Viewpoint\

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:
1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …


[external image: Posted Image]

Drag CFScript.txt into ComboFix.exe

Then post the results log and a new HijackThis log.


Also please describe how your computer behaves at the moment.


After the above:

Yes you can install IE7 if you want.

I'm headed to bed so you can now do this:

Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    To be on the safe side, I would also change all my passwords.


    Here's my usual all clean post

    Log looks good :D


    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
  • Winpatrol

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Post #10 last edited
I know you are now off to bed, so this will just be for you tomorrow….or whenever :)

ComboFix 09-01-21.02 - Tami Rasel 2009-01-24 0:01:24.3 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.502.279 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\worksnow.exe
Command switches used :: c:\documents and settings\Tami Rasel\Desktop\cfscript.txt
AV: avast! antivirus 4.8.1296 [VPS 090123-0] *On-access scanning disabled* (Updated)
FW: Norton Internet Worm Protection *disabled*
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Tami Rasel\Application Data\Symantec
c:\documents and settings\Tami Rasel\Application Data\Symantec\Shared\MyProfile.UserProfile
c:\documents and settings\Tami Rasel\Application Data\Symantec\Shared\Options.VcPref
c:\documents and settings\Tami Rasel\Application Data\Symantec\Shared\Sessions\20081124054659390.liveReg

.
((((((((((((((((((((((((( Files Created from 2008-12-24 to 2009-01-24 )))))))))))))))))))))))))))))))
.

2009-01-23 21:56 . 2009-01-23 21:56 410,984 –a—— c:\windows\system32\deploytk.dll
2009-01-23 21:56 . 2009-01-23 21:56 73,728 –a—— c:\windows\system32\javacpl.cpl
2009-01-23 21:40 . 2009-01-23 21:40 318,369 –a—— c:\program files\HiJackThis.zip
2009-01-23 18:26 . 2009-01-23 18:26 d——– c:\program files\Alwil Software
2009-01-21 17:23 . 2009-01-21 17:23 d——– c:\program files\Common Files\Adobe AIR
2009-01-03 12:52 . 2009-01-03 12:52 565,170 –a—— c:\windows\system32\large.bnk
2009-01-03 12:52 . 2009-01-03 12:52 278,528 –a—— c:\windows\system32\livesnth.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-01-24 03:28 ——— d—–w c:\program files\Common
2009-01-24 02:56 ——— d—–w c:\program files\Java
2009-01-23 23:37 ——— d—–w c:\documents and settings\All Users\Application Data\862062045
2009-01-23 22:57 ——— d—–w c:\documents and settings\All Users\Application Data\avg8
2009-01-04 17:05 ——— d—–w c:\program files\X-Cleaner
2009-01-02 18:23 ——— d—–w c:\program files\Google
2008-12-23 12:36 ——— d—–w c:\documents and settings\Emma Sparks\Application Data\U3
2008-12-22 21:13 ——— d–h–w c:\program files\InstallShield Installation Information
2008-12-11 11:57 333,184 —-a-w c:\windows\system32\drivers\srv.sys
2008-12-05 21:54 ——— d—–w c:\program files\RegCleaner
2008-12-05 20:08 ——— d—–w c:\documents and settings\All Users\Application Data\Viewpoint
2008-12-05 19:10 2,828 –sha-w c:\windows\system32\KGyGaAvL.sys
2008-12-05 16:52 ——— d—–w c:\documents and settings\Emma Sparks\Application Data\CyberLink
2008-12-05 15:11 ——— d—–w c:\program files\QuickTime
2008-12-05 14:37 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\CyberLink
2008-12-05 02:05 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\U3
2008-12-04 19:10 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\uTorrent
2008-12-04 15:32 ——— d—–w c:\documents and settings\Jeffrey Rasel\Application Data\uTorrent
2008-12-04 15:30 ——— d—–w c:\program files\Common Files\Symantec Shared
2008-12-04 15:25 ——— d—–w c:\documents and settings\All Users\Application Data\Symantec
2008-12-03 03:20 ——— d—–w c:\program files\Webtools
2008-12-02 16:43 668,160 —-a-w c:\windows\system32\nsr26.dll
2008-11-28 04:06 ——— d—–w c:\program files\Common Files\xing shared
2008-11-28 04:05 ——— d—–w c:\program files\Common Files\Real
2008-11-25 22:29 ——— d—–w c:\documents and settings\Tami Rasel\Application Data\InstallShield
2008-11-24 02:25 ——— d—–w c:\program files\MSXML 4.0
2008-04-27 01:00 0 -csha-w c:\documents and settings\Kyle Sparks\Application Data\004813cfb6b925c42d54bb644751955de18ab3bf4c15f897da.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint\Apoint.exe" [2005-10-06 176128]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2005-12-19 1347584]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-12-13 98304]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-12-13 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-12-13 118784]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-06-16 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-06-16 81920]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2008-11-27 185896]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"avast!"="c:\progra~1\ALWILS~1\Avast4\ashDisp.exe" [2008-11-26 81000]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-01-23 136600]
"SigmatelSysTrayApp"="stsystra.exe" [2006-03-24 c:\windows\stsystra.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-09-14 24576]
dlbcserv.lnk - c:\program files\Dell Photo Printer 720\dlbcserv.exe [2006-09-30 315392]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ \0

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\LEXPPS.EXE"=
"c:\\WINDOWS\\system32\\usmt\\migwiz.exe"=

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-01-23 111184]
R4 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-01-23 20560]
S3 RkPavproc1;RkPavproc1;\??\c:\windows\system32\drivers\RkPavproc1.sys –> c:\windows\system32\drivers\RkPavproc1.sys [?]
S4 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\Viewpoint\Common\ViewpointService.exe" –> c:\program files\Viewpoint\Common\ViewpointService.exe [?]
.
.
——- Supplementary Scan ——-
.
uStart Page = https://my.ycp.edu/cp/home/displaylogin
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport; to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} - hxxp://downloads.ewido.net/ewidoOnlineScan.cab
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-24 00:02:36
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(816)
c:\windows\System32\BCMLogon.dll
c:\windows\SYSTEM32\igfxdev.dll
.
Completion time: 2009-01-24 0:04:06
ComboFix-quarantined-files.txt 2009-01-24 05:03:42
ComboFix2.txt 2009-01-24 04:40:37
ComboFix3.txt 2009-01-24 04:08:17

Pre-Run: 30,251,008,000 bytes free
Post-Run: 30,241,714,176 bytes free

Current=2 Default=2 Failed=0 LastKnownGood=5 Sets=1,2,3,4,5
125 — E O F — 2009-01-14 17:45:33



and…


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:05:41 AM, on 1/24/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Apoint\HidFind.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\explorer.exe
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://my.ycp.edu/cp/home/displaylogin
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client;=dell-usuk&channel;=us&ibd;=0060914
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O8 - Extra context menu item: E&xport; to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=26688
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 6190 bytes


Also, what should I do with the files in the Chest, in the avast program?

Do I keep the stuff you had me download (worksnow/combofix, FixPolicies, etc.)?

Do you recommend I keep that program over AVG (try and reinstall it perhaps?)

If she were to delete the other user profiles, how would that affect the system and it's security, having gone through all this?

Thanks so much. I wouldn't know what I'd do without you guys…I've had such wonderful experiences with you and that's why I keep coming back! I have managed to pretty much keep my systems pretty clean with all I've learned here.
Post #11

Also, what should I do with the files in the Chest, in the avast program?

Remove them.

Do I keep the stuff you had me download (worksnow/combofix, FixPolicies, etc.)?

No.
You could keep MBAM and ATF cleaner. Run them once a week.

Do you recommend I keep that program over AVG (try and reinstall it perhaps?)

I'll assume you're talking about Avast4. If it's working ok, I'd keep it.

If she were to delete the other user profiles, how would that affect the system and it's security, having gone through all this?

Before doing that you need to make sure there isn't anything in those profiles she wants.
Post #12
I just ran MBAM and found some stuff:

Malwarebytes' Anti-Malware 1.33
Database version: 1687
Windows 5.1.2600 Service Pack 2

1/24/2009 7:49:15 AM
mbam-log-2009-01-24 (07-49-15).txt

Scan type: Full Scan (C:\|)
Objects scanned: 87441
Time elapsed: 20 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\bho_myjavacore.mjcore.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\main.bho.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2f12ebbc-8cf2-464e-9f13-cb58705d4824} (Rogue.WebSpyShield) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Webtools (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:54:12 AM, on 1/24/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://my2.ycp.edu/cp/home/displaylogin
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0060914
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=26688
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 6140 bytes
Post #14 last edited
beats me. After just doing a search, I see it's a valid program, but it was obviously corrupt…right? The fact that uTorrent was installed on the computer…is it possible to download something like Webtools from that? So, are we clean? Should I create a new restore point? Is this a situation where scanning in Safe Mode is warranted?
Post #15

After just doing a search, I see it's a valid program, but it was obviously corrupt…right? The fact that uTorrent was installed on the computer…is it possible to download something like Webtools from that?

Yes to both.

Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    To be on the safe side, I would also change all my passwords.


    Here's my usual all clean post

    Log looks good :D


    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
  • Winpatrol

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

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