Yes, I'm here. I was waiting for you. lol. I had an odd thing happen today. I shut down the computer and Comodo kept zapping something that has been trying to get into the computer, even though Comodo says it's a safe file but the ip address says it's of unknown origin so I keep blocking it. I went ahead and shut down after telling it to deny and when I got back home and booted up the computer, I got a message that Windows had not been shut down properly and it recommended the Windows Recovery tool. I didn't use it because this computer had just been wiped 1 month ago and this did not make any sense to me. Any ideas?
In the mean time, I need to know how to get all these programs I downloaded to my desktop, off of the desktop.
Was something trying to get in or was there something trying to get out? Comodo will work both ways and sometimes there are programs that do updates on their own and will be stopped until they are added to an exclusions list. Do you remember what the program was?
We will remove our tools after we have completed. Are you having anymore malware related problems like before?
Yes, sorry. Something was trying to get in. I tried to copy the name to wordpad but Comodo locks down everything until I either ok or say no so I can't copy what it is unless I write the thing out on paper. UGH!!! Comodo says it's a safe program but like I said, the ip address comes back as unknown origin which spooks me.
Windows wouldn't start, again, last night, and went into the recovery program and I went ahead and let it run this time. This is getting annoying and worrisome. I am afraid I'll have to get a new computer soon and I can't afford that.
Hi,
No problem….I was just checking to see if you needed help still.
How long have you had your operating system installed on your system? I see that it is a Windows Vista system.
I bought the computer from Walmart in the spring of 2009. I have a feeling it was a demo model at one time even though it was sold as new.
I had some really bad virus problems last month or the beginning of this month and due to the recurring problem, the tech on here suggested I wipe the hard drive which was what I wanted to do so we did it.
I had that same error, again, last night. So that's 3 times in 3 days, I believe.
Seems to me that there are some problems with Windows itself rather than particularly anything malware related. It may be that a reinstall might be the best option, especially with the error messages.
OK, well, let me see if it happens anymore. Like I said, we just did a reinstall of the whole C drive less than a month ago. This does not make a whole lot of sense to me to have to do it again so soon.
Also, Avira will not turn itself on, no matter how many places I check to enable it for virus and web protection. Before it just said web protection was stopped. Now it says real time is also stopped, yet it still updates on a daily basis and i can run the antivirus checker.
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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
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DDS (Ver_2012-11-20.01)
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Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 7/13/2013 1:43:48 AM
System Uptime: 9/1/2013 9:12:44 AM (6 hours ago)
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Motherboard: Acer | | Makalu
Processor: Intel® Core™2 Duo CPU T6400 @ 2.00GHz | U2E1 | 2000/200mhz
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==== Disk Partitions =========================
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C: is FIXED (NTFS) - 143 GiB total, 76.873 GiB free.
D: is FIXED (NTFS) - 139 GiB total, 101.185 GiB free.
E: is CDROM ()
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==== Disabled Device Manager Items =============
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==== Installed Programs ======================
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Acer Arcade Deluxe
Acer Crystal Eye Webcam 2.0.8
Acer eAudio Management
Acer eDataSecurity Management
Acer Empowering Technology
Acer ePower Management
Acer eRecovery Management
Acer eSettings Management
Acer GameZone Console 2.0.1.1
Acer GridVista
Acer Mobility Center Plug-In
Acer Registration
Acer ScreenSaver
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.4)
Agatha Christie Death on the Nile
Alice Greenfingers
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support
Apple Software Update
Atheros Communications Inc.® AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver
Avira Free Antivirus
Avira SearchFree Toolbar plus Web Protection
Azada
Backspin Billiards
Big Kahuna Reef
Bookworm Deluxe
Bricks of Egypt
Cake Mania
CCleaner
Chicken Invaders 3
Chuzzle
Comodo Dragon
COMODO Firewall
CyberLink PowerDirector
Diner Dash Flo on the Go
ESET Online Scanner v3
eSobi v2
Flip Words 2
GeekBuddy
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Java 7 Update 25
Java Auto Updater
Jewel Quest Solitaire
Kick N Rush
Launch Manager
LightScribe 1.4.142.1
LTCM Client
Mahjong Escape Ancient China
Mahjongg Artifacts
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mystery Case Files - Huntsville
Mystery Solitaire - Secret Island
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
PhotoNow!
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Synaptics Pointing Device Driver
Turbo Pizza
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Winamp
Winamp Detector Plug-in
Winbond CIR Device Drivers
Zuma Deluxe
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==== End Of File ===========================
I don't see anything malware related in the logs that you are providing any longer which is good, but we are still having problems. You might be better off at this point posting a new topic in the Windows forum here at What the Tech. They are fantastic there and you will be in good hands. Be sure to post what remaining problems you are having as well as a link to this topic.