Posted 31 May 2013 - 04:57 PM
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Posted 01 June 2013 - 03:42 AM
I think this is going to be a tricky problem to resolve over a forum, but let's see if we can make some suggestions that will help:
the following steps are a little time consuming but should give us a better idea
of what is going on, and i'm setting these out below for your consideration.
1 Check that your ADSL Modem/Router/Wireless Access Point is plugged into the BT master socket (the one with a horizontal bar engraved in the plastic half way up it, try plugging in the RJ11 cable from your router to the test socket that is behind the face plate of the BT master socket (you will need to undo the 2 small screws that hold the face plate on) and gently ease the face plate away so you can access the BT test socket that lies behind it.
2 Check that there is an ADSL filter/plugged into each BT socket throughout your home (including the master socket) this applies to every phone socket throughout the house and includes the Sky one/answerphone etc if you have these.
Note if you have a master filter on the BT master socket then you should remove any other filters from any other BT extension sockets..... if you are connected to BT Infinity or any other high speed or ultra high speed fibre optic cable, or "Cable Internet" then please advise.
3 Please swop over temporarily your computer for your husbands use the same port on the switch or hub that you normally use and see if there is any difference (we are trying to establsih here if its the network in your home that is at fault (as seems most likely) or your computer.
4 Next try your computer on the upstairs connection that your son uses..... is there any difference when your husband logs in... or have the lags gone?
5 Please advise how the Router is connected to your sons computer your computer and your husbands...? One ethernet cable into the switch or hub or 3 from the router serving each computer individually?
Presumably you have switches or hubs...have you tried power cycling them as well as your router and your computer?
NOTE if you are using a hub rather than a switch then your bandwidth will be shared twix all 3 computers and this could point in the direction of a fix.
6 Please go here ( link below) on your computer and test your broadband speed and report back with the download and upload speeds being achieved (let us know if your husband or son is also logged in as it would be useful to have speeds with you only logged in to compare with those achieved when your husband is also logged in.
Edited by paws, 01 June 2013 - 03:46 AM.
Posted 01 June 2013 - 04:09 AM
Posted 01 June 2013 - 04:32 AM
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