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IE 9 or 10 Has stopped working


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#16 Ztruker

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Posted 03 June 2013 - 07:24 PM

It should use the same userid and password you use to login here as it';s a site login, not a forum specific login. Please try again. If no go I'll ask a site admin contact you to help.

Rich

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#17 Bullydad

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Posted 15 June 2013 - 03:55 PM

Hi; I don't know if you are still monitoring this post since it has been over three days since my last reply, but I have been on with the malware removal arera of WhattheTech. We have finished and he reports that that my computer is now clean. I Tried to open Internet Explorer 10 again and it still won't work. Can my problem be in the basic build of my computer (hardware/softwere that I am running)? Do you have any more suggestions? Thank you.

#18 paws

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Posted 16 June 2013 - 02:07 AM

Hi Bullydad, 1 Your profile is still showing that you are running Win XP on your computer yet your logs and some of your posts indicate that you have win 7... 2 Some responders may specialise in Win XP issues others on different operating systems, so it would be wise to follow Ztruker's advice and my previous request for you to alter your WTT profile to show the operating system you are using for the machine you have that is causing the trouble. 3 Are you dual booting into either Win XP or Win 7 using a boot manager, or using removable hard drive racks...one containing a hard drive with Win XP on and one with Win 7 on it? 4 Have you tried setting a "new user" account (with Admin privileges) via Control Panel....? there is no need at this stage to alter any data, just set up the account, log into it and see if you can update IE8 using it....( often a corruption in an original user account can cause all sorts of trouble) 5 It would be wise before proceeding further for you to check your back ups, make sure they are all OK and include everything that's important to you on your machine (stuff you don't want to lose) As long as they are fully up to date, accurate, reproducible and you can acess them correctly with a bootable disc, or other device (handy in case Windows should fail to load at any time in the future)and you have at least one extra copy verified and kept safe offsite on removable media, then it gives a good feeling of security. However do check your disc images, make sure they are included in your back up strategy) and that you have made all necessary Repair discs and Recovery DVD's (if on Win 7) or have your MS Win XP installation disc handy for Win XP. 6 Have you tried running sfc /scannow from an elevated command prompt? (Win 7) for Win XP you don't need elevated privileges.( an ordinary admin account will do fine) 7 Have you checked your hard drive using chkdsk with the r switch? (the command is as follows:) chkdsk /r (Note, as in the case with sfc /scannow there is a space, and it needs to be there!) At the chksk warning select Y press enter and exit the command and reboot..... do not interrupt chkdsk... it will take a few hours to run and complete all 5 passes.... if it finds any problems that it can fix, it will do so without any interventions from you being required (the same goes for sfc /scannow) 8 Have you tried installing IE9 via safe mode with networking (F8) etc....? as this has worked for several customers in the past Just download the offline installer, reboot into safe mode with networking and run the executable (usual instructions apply as above) and when you have finished reboot into normal mode. Let us know how things go Regards paws

Edited by paws, 16 June 2013 - 02:40 AM.

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#19 Bullydad

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Posted 16 June 2013 - 04:03 PM

Thank you for getting back to me. I am going to try these suggestions, but be patient with me I am working a lot of overtime the next few days and do not have a lot of free time to work on my computer. I amended my profile to show my primary OS. I do have a dual boot setup on my machine with two internal hard disks I also have an external Hard disk that I keep all of my data on , (do i still need to back this up)? One question though, what is sfc /scannow? Thank you.

#20 Ztruker

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Posted 16 June 2013 - 06:51 PM

sfc = System File Checker. It looks for missing or corrupted system files. It does not mess with anything else.

Rich

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#21 paws

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Posted 17 June 2013 - 03:01 AM

Hi Bullydad, When it comes to backing up your files..... its a little like the recommendations on brushing/flossing your teeth..... you only "need" to do that to the one's you want to keep! Regards paws
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#22 Bullydad

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Posted 19 June 2013 - 02:57 PM

I there a way to see the result of chkdsk, I don't stay with my computer till it finishes and it reboots my computer and when I come back my login screen is up. SFC came back with no errors. I haven't tried to install IE9 in safe mode yet. Thanks

#23 paws

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Posted 19 June 2013 - 04:17 PM

Hi Bullydad.
Here's a way to take a look at your chkdsk logs:

The Windows Vista and Windows 7 CHKDSK log can be found as follows:




Click Start > Control Panel => Administrative Tools => Event Viewer => Windows Logs => Application. Scroll down the Application Events looking for Wininit in the Source column. You can also use Find in the right column to help locate each Wininit entry. Open Wininit and there it is.
Regards


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#24 Ztruker

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Posted 19 June 2013 - 06:10 PM

I found this recently here: http://www.sysnative....html#post48533

Download ListChkdskResult.exe (by SleepyDude) from the link below:

ListChkdskResult.exe (by SleepyDude)

Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

Rich

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#25 Bullydad

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Posted 19 June 2013 - 07:20 PM

I found the chkdsk log as per paws post, here are the results. CHKDSK= Log Name: Application Source: Microsoft-Windows-Wininit Date: 6/18/2013 7:54:40 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: Lynns-desktop Description: Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 587520 file records processed. File verification completed. 734 large file records processed. 0 bad file records processed. 0 EA records processed. 75 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 649898 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 587520 file SDs/SIDs processed. Cleaning up 3965 unused index entries from index $SII of file 0x9. Cleaning up 3965 unused index entries from index $SDH of file 0x9. Cleaning up 3965 unused security descriptors. Security descriptor verification completed. 31190 data files processed. CHKDSK is verifying Usn Journal... 36745920 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 587504 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 103565712 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 488280063 KB total disk space. 73207536 KB in 162768 files. 101236 KB in 31191 indexes. 0 KB in bad sectors. 708439 KB in use by the system. 65536 KB occupied by the log file. 414262852 KB available on disk. 4096 bytes in each allocation unit. 122070015 total allocation units on disk. 103565713 allocation units available on disk. Internal Info: 00 f7 08 00 b1 f5 02 00 49 36 05 00 00 00 00 00 ........I6...... 0b 48 00 00 4b 00 00 00 00 00 00 00 00 00 00 00 .H..K........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts. Event Xml: <Event xmlns="http://schemas.micro.../events/event"> <System> <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" /> <EventID Qualifiers="16384">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-06-18T23:54:40.000000000Z" /> <EventRecordID>16942</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>Lynns-desktop</Computer> <Security /> </System> <EventData> <Data> Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 587520 file records processed. File verification completed. 734 large file records processed. 0 bad file records processed. 0 EA records processed. 75 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 649898 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 587520 file SDs/SIDs processed. Cleaning up 3965 unused index entries from index $SII of file 0x9. Cleaning up 3965 unused index entries from index $SDH of file 0x9. Cleaning up 3965 unused security descriptors. Security descriptor verification completed. 31190 data files processed. CHKDSK is verifying Usn Journal... 36745920 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 587504 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 103565712 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 488280063 KB total disk space. 73207536 KB in 162768 files. 101236 KB in 31191 indexes. 0 KB in bad sectors. 708439 KB in use by the system. 65536 KB occupied by the log file. 414262852 KB available on disk. 4096 bytes in each allocation unit. 122070015 total allocation units on disk. 103565713 allocation units available on disk. Internal Info: 00 f7 08 00 b1 f5 02 00 49 36 05 00 00 00 00 00 ........I6...... 0b 48 00 00 4b 00 00 00 00 00 00 00 00 00 00 00 .H..K........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts. </Data> </EventData> </Event> Thank You

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#26 Bullydad

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Posted 20 June 2013 - 08:39 PM

Well, I just tried to install IE 9 in safe mode. I restarted my computer and IE 9 does not work. I was looking at the documentation that came with my motherboard and it is listed to support operating systems up to Win XP. I am running Win 7 without any major problems, but could that be my issue why IE 9 & 10 aren't working?

#27 Ztruker

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Posted 21 June 2013 - 06:53 PM

You can't install IE (any version) from Safe Mode. Try creating a new Administrator level account and then install it there, see what happens.

Rich

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#28 Bullydad

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Posted 22 June 2013 - 03:13 PM

I had already tried that, I may not have mentioned that earlier in my post. sorry. I tried so many things that I might have forgotten to list them all at the begining of my post. Thanks.

#29 Ztruker

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Posted 22 June 2013 - 06:30 PM

Time to get out the big gun: How to repair many areas of XP, Vista and Windows 7 automatically, Windows XP, 2003, Vista, 2008, 7 & 8 (32 & 64 Bit)

Rich

Artificial intelligence is no match for natural stupidity.


#30 Bullydad

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Posted 23 June 2013 - 04:21 PM

Time to get out the big gun: How to repair many areas of XP, Vista and Windows 7 automatically, Windows XP, 2003, Vista, 2008, 7 & 8 (32 & 64 Bit)



I preformed this repair as per instructions but IE9 still does not work. Is there anything else we can do or are we out of options?
Thanks.

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