mmontore
Topic Starter
Hello,
My computer has been shutting down on its own for several weeks now. It happens when I leave it idle for a while, either with the cover closed or open. It started when I let my battery get very low and the computer went into hibernate mode. Since then I have a white desktop which I can't figure out to restore to my regular wallpaper and it will shut down several times a day. A couple of times I have received a bsod and the last time provided this information:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8005EAE060
BCP3: FFFFF80004FBC3D8
BCP4: FFFFFA8008A4A600
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\050913-19141-01.dmp
C:\Users\Margaret\AppData\Local\Temp\WER-30162153-0.sysdata.xml
This is an Asus Laptop about 2 years old.
Windows 7 Service Pack 1
I frequently get a Windows popup that says Windows has recovered from an unexpected shutdown but when I click "check for a solution" there is nothing helpful offered. This only happens on my login. The other logins are fine.
If you need further information, please let me know. Any help you can provide will be most appreciated.
Also, my browser (IE 10) also repeatedly shuts down and when I reopen I get the browser closed unexpectedly message and have to restore the session. I'm pretty sure these are related but not certain.
Thank you,
Margaret