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Office updates issue and Outlook crashes


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#1 vishakhasakhi

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Posted 19 May 2013 - 02:26 PM

Hello, I have an Acer Aspire 8940G laptop that I have had for over 3.5 years now and I'm sure it needs a bit of maintenance. I have had a couple of windows updates (KB2596764 & KB2596620) that for several months now never actually get installed. I shut down the computer as it has these two updates waiting to be installed but they're still there next time I boot up again. (I called the PCSAFETY 800 number but was told that they do not handle update issues.) I believe that these are Office updates. Here's my info: Intel Core i7 720QM @ 1.60GHz (1333 MHz FSB) 4 GB RAM Windows 7 Ultimate 64-bit SP1 NVIDIA GeForce GTS 250M video card 500 GB HDD About a month ago, I started getting BSODs. No pattern I can detect of when they happen. Just seems random: once while checking email via Outlook, twice while working on a PowerPoint presentation, once while playing Wow, and a couple of times while browsing net. **I just got help via the Windows forum on this site and hopefully have solved the BSOD issue by updating the Intel wifi card driver.** Also, Outlook has issues: if I have booted Windows up since last using Outlook, it starts up but soon after comes up with error saying it needs to shut down. If I have run it since the last boot, then it's fine. I'm using Office 2007 SP2 MSO (Part of Microsoft Office Enterprise 2007). Thanks! N

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#2 appleoddity

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Posted 13 June 2013 - 09:28 PM

Most Outlook startup issues are probably going to be caused by add-ins, such as anti-virus.

See here: http://office.micros...A010034127.aspx

Make sure you check your COM add-ins and disable them. Probably none of them are necessary.

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