Hello,
I have an Acer Aspire 8940G laptop that I have had for over 3.5 years now and I'm sure it needs a bit of maintenance.
I have had a couple of windows updates (KB2596764 & KB2596620) that for several months now never actually get installed. I shut down the computer as it has these two updates waiting to be installed but they're still there next time I boot up again. (I called the PCSAFETY 800 number but was told that they do not handle update issues.)
Here's my info:
Intel Core i7 720QM @ 1.60GHz (1333 MHz FSB)
4 GB RAM
Windows 7 Ultimate 64-bit SP1
NVIDIA GeForce GTS 250M video card
500 GB HDD
Unfortunately, I use this computer for personal, work, school, and business, but I don't have a back up system in place. I have a 3 TB external I can back up to, I just need to set something up.
About a month ago, I started getting BSODs. No pattern I can detect of when they happen. Just seems random: once while checking email via Outlook, twice while working on a PowerPoint presentation, once while playing Wow, and a couple of times while browsing net.
Also, Outlook has issues: if I have booted Windows up since last using Outlook, it starts up but soon after comes up with error saying it needs to shut down. If I have run it since the last boot, then it's fine.
I have run DDS and have the 2 text files:
DDS.txt:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537 BrowserJavaVersion: 10.15.2
Run by [removed] at 19:54:52 on 2013-05-15
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.4085.1874 [GMT -10:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\Acer Bio Protection\CompPtcVUI.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\ABBYY\FineReader\10.00\Licensing\PE\NetworkLicenseServer.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\ARX\ARX CryptoKit\utils\ARcltsrv.exe
C:\Program Files\ARX\ARX CryptoKit\utils\arcltsrv.exe
C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktopUpdater.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\Acer\Acer PowerSmart Manager\ePowerSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Acer\Registration\GregHSRW.exe
C:\Program Files (x86)\Acer Bio Protection\BASVC.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
c:\PROGRA~2\mcafee\SITEAD~1\mcsacore.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe
C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files (x86)\Acer\Acer VCM\RS_Service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.1.0\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k netsvcs
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe
C:\Program Files (x86)\SlySoft\AnyDVD\ADvdDiscHlp64.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files (x86)\Launch Manager\LManager.EXE
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe
C:\Program Files (x86)\eFax Messenger 4.4\J2GDllCmd.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\SlySoft\CloneCD\CloneCDTray.exe
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe
C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe
C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
C:\Program Files (x86)\Browny02\BrYNSvc.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe
C:\Program Files\Acer\Acer PowerSmart Manager\ePowerTray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Acer\Acer PowerSmart Manager\ePowerEvent.exe
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe
C:\PROGRA~2\Intuit\QUICKB~1\QBDBMgrN.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\ProgramData\FLEXnet\Connect\11\agent.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
c:\PROGRA~2\mcafee\SITEAD~1\saui.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_202.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_202.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://searchou.com/?id=a6fd4b2e000000000000001e65eacea3
uWindow Title = Internet Explorer, optimized for Bing and MSN
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://www.google.com/ie
uProxyOverride = ;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} -
uURLSearchHooks: : - LocalServer32 -
uURLSearchHooks: uTorrentControl2 Toolbar: {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
mURLSearchHooks: uTorrentControl2 Toolbar: {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll
mWinlogon: Userinit = userinit.exe,
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
BHO: DivX Plus Web Player HTML5 : {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
BHO: PlusIEEventHelper Class: {551A852F-39A6-44A7-9C13-AFBEC9185A9D} - C:\Program Files (x86)\Nuance\PDF Viewer Plus\bin\PlusIEContextMenu.dll
BHO: uTorrentControl2 Toolbar: {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: EndNote Web: {82D2E569-25A7-4E4D-9FA3-C5025B4B7912} - C:\Program Files (x86)\EndNote Web\ENWIEPlug.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\15.1.0.2\AVG SafeGuard toolbar_toolbar.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: TwcToolbarBhoApp Class: {AA1F9DDB-E605-4ba6-81D4-E427DEE012AD} - C:\Windows\SysWOW64\TwcToolbarBho.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} -
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} -
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: uTorrentControl2 Toolbar: {687578B9-7132-4A7A-80E4-30EE31099E03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: The Weather Channel Toolbar: {2E5E800E-6AC0-411E-940A-369530A35E43} - C:\Windows\SysWOW64\TwcToolbarIe7.dll
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
TB: EndNote Web: {945C8270-A848-11D5-A805-00B0D092F45B} - C:\Program Files (x86)\EndNote Web\ENWIEPlug.dll
TB: uTorrentControl2 Toolbar: {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} -
TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\15.1.0.2\AVG SafeGuard toolbar_toolbar.dll
uRun: [SyncMyCal]
mRun: [PaperPort PTD] "C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe"
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
mRun: [IndexSearch] "C:\Program Files (x86)\Nuance\PaperPort\IndexSearch.exe"
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [EgisTecLiveUpdate] "C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe"
mRun: [eFax 4.4] "C:\Program Files (x86)\eFax Messenger 4.4\J2GDllCmd.exe" /R
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [DivXMediaServer] C:\Program Files (x86)\DivX\DivX Media Server\DivXMediaServer.exe
mRun: [ControlCenter4] C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe /autorun
mRun: [CloneCDTray] "C:\Program Files (x86)\SlySoft\CloneCD\CloneCDTray.exe" /s
mRun: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
mRun: [Bonus.SSR.FR10] "C:\Program Files (x86)\ABBYY FineReader 10\Bonus.ScreenshotReader.exe" /autorun
mRun: [BingDesktop] C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktop.exe /fromkey
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k
mRun: [ArcadeDeluxeAgent] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
mRun: [Acer Assist Launcher] C:\Program Files (x86)\Acer\Acer Assist\launcher.exe
mRun: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver; - C:\Windows\System32\GPhotos.scr/200
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: Download with &Media; Finder - C:\Program Files (x86)\Media Finder\hook.html
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files (x86)\Acer Bio Protection\PwdBank.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {7578ADEA-D65F-4C89-A249-B1C88B6FFC20} - C:\Program Files (x86)\ICQ7.5\ICQ.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
Trusted Zone: netflix.com
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.2.0/GarminAxControl.CAB
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {055B4212-4C81-448E-AFA9-C3CA4AAE8F95} - hxxp://www.shockwave.com/content/dairydash/sis/DairyDashWeb.1.0.0.12.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.10.115.cab
DPF: {75A6AEA3-F26E-4608-AE9B-8DA78C87576E} - hxxps://kingsisle.hs.llnwd.net/e1/static/themes/wizard101A/activex/Wizard101GameLauncher.CAB
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
TCP: NameServer = 24.25.227.55 209.18.47.61 24.25.227.53
TCP: Interfaces\{DDC94AB0-0E07-48C3-940F-888871D22574} : DHCPNameServer = [removed] [removed] [removed]
TCP: Interfaces\{DDC94AB0-0E07-48C3-940F-888871D22574}\0516C6D66596C6C6163734D22323 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{DDC94AB0-0E07-48C3-940F-888871D22574}\0596E656160707C65684F6573756E45647 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{DDC94AB0-0E07-48C3-940F-888871D22574}\2516468616E49667163702E4 : DHCPNameServer = 192.168.221.153
TCP: Interfaces\{DDC94AB0-0E07-48C3-940F-888871D22574}\3514E413934393 : DHCPNameServer = [removed] [removed] [removed]
TCP: Interfaces\{DDC94AB0-0E07-48C3-940F-888871D22574}\55848496C6F6 : DHCPNameServer = [removed] [removed] [removed]
TCP: Interfaces\{DDC94AB0-0E07-48C3-940F-888871D22574}\75253553 : DHCPNameServer = 192.168.200.1
TCP: Interfaces\{DDC94AB0-0E07-48C3-940F-888871D22574}\B454E444259434B4 : DHCPNameServer = 192.168.2.1
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\15.1.0\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck -
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
LSA: Notification Packages = C:\Program Files (x86)\Acer Bio Protection\PwdFilterV64
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [mwlDaemon] C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [Microsoft Pinyin IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMESC\IMSCMIG.EXE /INSTALL
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [Korean IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEKR\IMKRMIG.EXE
x64-Run: [IME JPN 2007 Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEJP\IMJPKLMG.EXE /Preload
x64-Run: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
x64-Run: [Acronis Scheduler2 Service] "C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe"
x64-Run: [Acer ePower Management] C:\Program Files\Acer\Acer PowerSmart Manager\ePowerTrayLauncher.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-IE: {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files (x86)\Acer Bio Protection\PwdBank.exe
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} -
x64-Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} -
x64-Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} -
x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
x64-Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} -
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} -
x64-SSODL: WebCheck -
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Nalini Yadav\AppData\Roaming\Mozilla\Firefox\Profiles\ene3a1zx.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\15.1.0\npsitesafety.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\McAfee Security Scan\3.0.318\npMcAfeeMSS.dll
FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Microsoft\Office Live\npOLW.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\nprpplugin.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\3\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll
FF - plugin: C:\Users\Nalini Yadav\AppData\Local\DIRECTV Player\npPlayerPlugin.dll
FF - plugin: C:\Users\Nalini Yadav\AppData\Roaming\Move Networks\plugins\npqmp071706000001.dll
FF - plugin: C:\Users\Nalini Yadav\AppData\Roaming\Mozilla\Firefox\Profiles\ene3a1zx.default\extensions\[removed]\plugins\npLMI64.dll
FF - plugin: C:\Users\Nalini Yadav\AppData\Roaming\Mozilla\Firefox\Profiles\ene3a1zx.default\extensions\[removed]\plugins\npRACtrl.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_202.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-05-05 19:43; avg@toolbar; C:\ProgramData\AVG SafeGuard toolbar\FireFoxExt\15.1.0.2
.
—- FIREFOX POLICIES —-
FF - user.js: extensions.BabylonToolbar_i.id - a6fd4b2e00000000000000269e4f2f75
FF - user.js: extensions.BabylonToolbar_i.hardId - a6fd4b2e00000000000000269e4f2f75
FF - user.js: extensions.BabylonToolbar_i.instlDay - 15385
FF - user.js: extensions.BabylonToolbar_i.vrsn - 1.5.3.17
FF - user.js: extensions.BabylonToolbar_i.vrsni - 1.5.3.17
FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.5.3.1720:51:38
FF - user.js: extensions.BabylonToolbar_i.prtnrId - babylon
FF - user.js: extensions.BabylonToolbar_i.prdct - BabylonToolbar
FF - user.js: extensions.BabylonToolbar_i.aflt - babsst
FF - user.js: extensions.BabylonToolbar_i.smplGrp - none
FF - user.js: extensions.BabylonToolbar_i.tlbrId - base
FF - user.js: extensions.BabylonToolbar_i.newTab - false
FF - user.js: extensions.BabylonToolbar_i.babTrack - affID=110482
FF - user.js: extensions.BabylonToolbar_i.babExt -
FF - user.js: extensions.BabylonToolbar_i.srcExt - ss
FF - user.js: extensions.BabylonToolbar_i.instlRef - sst
.
FF - user.js: extensions.autoDisableScopes - 14
.
FF - user.js: extensions.privitize.tlbrSrchUrl - hxxp://searchou.com/?id=a6fd4b2e000000000000001e65eacea3&q;=
FF - user.js: extensions.privitize.id - a6fd4b2e000000000000001e65eacea3
FF - user.js: extensions.privitize.appId - {301966DF-A84B-4255-AAB9-574B5CE237E4}
FF - user.js: extensions.privitize.instlDay - 15809
FF - user.js: extensions.privitize.vrsn - [removed]
FF - user.js: extensions.privitize.vrsni - [removed]
FF - user.js: extensions.privitize.vrsnTs - 1.8.16.2210:10:08
FF - user.js: extensions.privitize.prtnrId - privitize
FF - user.js: extensions.privitize.prdct - privitize
FF - user.js: extensions.privitize.aflt - orgnl
FF - user.js: extensions.privitize.smplGrp - none
FF - user.js: extensions.privitize.tlbrId - base
FF - user.js: extensions.privitize.instlRef -
FF - user.js: extensions.privitize.dfltLng -
FF - user.js: extensions.privitize.excTlbr - true
FF - user.js: extensions.privitize.ffxUnstlRst - false
FF - user.js: extensions.privitize.admin - false
FF - user.js: extensions.privitize.autoRvrt - false
FF - user.js: extensions.privitize.rvrt - false
FF - user.js: extensions.privitize.hmpg - true
FF - user.js: extensions.privitize.hmpgUrl - hxxp://searchou.com/?id=a6fd4b2e000000000000001e65eacea3
FF - user.js: extensions.privitize.hpOld0 - hxxp://www.msn.com/
FF - user.js: extensions.privitize.dfltSrch - true
FF - user.js: extensions.privitize.srchPrvdr - Search The Web (privitize)
FF - user.js: extensions.privitize.kw_url - hxxp://searchou.com/?q={searchTerms}&id;=a6fd4b2e000000000000001e65eacea3
FF - user.js: extensions.privitize.dnsErr - true
FF - user.js: extensions.privitize.newTab - true
FF - user.js: extensions.privitize.newTabUrl - hxxp://searchou.com/?id=a6fd4b2e000000000000001e65eacea3
.
============= SERVICES / DRIVERS ===============
.
R0 johci;JMicron 1394 Filter Driver;C:\Windows\System32\drivers\johci.sys [2009-9-8 22640]
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R0 tdrpman258;Acronis Try&Decide; and Restore Points filter (build 258);C:\Windows\System32\drivers\tdrpm258.sys [2010-5-23 1477728]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2013-5-5 40736]
R1 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2009-9-12 308296]
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2009-6-2 22576]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2009-6-2 20016]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2009-6-2 60464]
R2 {49DE1C67-83F8-4102-99E0-C16DCC7EEC796};Power Control [2010/02/02 17:13:19];C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\000.fcl [2010-3-12 146928]
R2 ABBYY.Licensing.FineReader.Professional.10.0;ABBYY FineReader 10 PE Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReader\10.00\Licensing\PE\NetworkLicenseServer.exe [2009-12-10 814344]
R2 afcdpsrv;Acronis Nonstop Backup service;C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe [2010-5-23 2480048]
R2 BingDesktopUpdate;Bing Desktop Update service;C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktopUpdater.exe [2013-4-10 168592]
R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer PowerSmart Manager\ePowerSvc.exe [2009-9-12 796192]
R2 Greg_Service;GRegService;C:\Program Files (x86)\Acer\Registration\GregHSRW.exe [2009-8-27 1150496]
R2 IGBASVC;EgisTec Service;C:\Program Files (x86)\Acer Bio Protection\BASVC.exe [2009-8-27 3450368]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2010-9-29 375728]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2008-8-11 15928]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2010-3-16 72216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-9-13 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-9-13 701512]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\PROGRA~2\mcafee\SITEAD~1\mcsacore.exe [2013-5-2 120592]
R2 MWLService;MyWinLocker Service;C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe [2009-8-6 311592]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2010-10-24 130008]
R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe [2009-9-22 62720]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe [2009-6-17 144640]
R2 PDFProFiltSrvPP;PDFProFiltSrvPP;C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe [2010-3-9 144672]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [2012-11-29 38608]
R2 RS_Service;Raw Socket Service;C:\Program Files (x86)\Acer\Acer VCM\RS_Service.exe [2009-9-12 253952]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-1-25 383264]
R2 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2009-9-12 240160]
R2 vToolbarUpdater15.1.0;vToolbarUpdater15.1.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.1.0\ToolbarUpdater.exe [2013-5-5 1008816]
R3 afcdp;afcdp;C:\Windows\System32\drivers\afcdp.sys [2010-5-23 251488]
R3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2012-2-19 245760]
R3 FPSensor;EgisTec-Corp Fingerprint Reader Driver (FPSensor.sys);C:\Windows\System32\drivers\FPSensor.sys [2011-9-15 36656]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2009-6-6 317480]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-3-17 25928]
R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETw5s64.sys [2009-9-15 6952960]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
R3 nuvotoncir;Nuvoton IR Transceiver;C:\Windows\System32\drivers\nuvotoncir.sys [2009-6-24 48128]
R3 QuickBooksDB20;QuickBooksDB20;C:\PROGRA~2\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB20 –> C:\PROGRA~2\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB20 [?]
S2 CLKMSVC10_DB37F995;CyberLink Product - 2012/07/29 17:10:10;C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\NavFilter\kmsvc.exe [2011-3-22 241648]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-4-29 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-22 1493352]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 JMCR;JMCR;C:\Windows\System32\drivers\jmcr.sys [2009-9-12 143320]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe [2013-2-5 235216]
S3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\drivers\mfeavfk.sys [2009-9-12 102472]
S3 mferkdk;McAfee Inc. mferkdk;C:\Windows\System32\drivers\mferkdk.sys [2009-9-12 40904]
S3 mfesmfk;McAfee Inc. mfesmfk;C:\Windows\System32\drivers\mfesmfk.sys [2009-9-12 49480]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\NETw5v64.sys [2009-9-12 5435904]
S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe [2009-6-17 50432]
S3 QuickBooksDB19;QuickBooksDB19;C:\PROGRA~2\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB19 –> C:\PROGRA~2\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB19 [?]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-3-5 19456]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-3-5 57856]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-3-11 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-05-16 03:59:51 9460464 —-a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{5E48186F-9B31-4B40-9570-C0A709036746}\mpengine.dll
2013-05-15 03:28:40 ——– d—–w- C:\Users\Nalini Yadav\AppData\Roaming\Absolutist
2013-05-15 02:29:40 9460464 —-a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-05-11 10:37:28 209472 —-a-w- C:\Program Files (x86)\Mozilla Firefox\plugins\nppdf32.dll
2013-05-10 04:39:22 ——– d—–w- C:\Users\Nalini Yadav\AppData\Roaming\HipSoft
2013-05-06 05:43:14 ——– d—–w- C:\Users\Nalini Yadav\AppData\Local\AVG SafeGuard toolbar
2013-05-06 05:43:09 ——– d—–w- C:\ProgramData\AVG SafeGuard toolbar
2013-05-06 05:43:05 40736 —-a-w- C:\Windows\System32\drivers\avgtpx64.sys
2013-05-06 05:43:04 ——– d—–w- C:\Program Files (x86)\Common Files\AVG Secure Search
2013-05-06 05:43:03 ——– d—–w- C:\Program Files (x86)\AVG SafeGuard toolbar
2013-05-06 05:42:43 ——– d—–w- C:\Users\Nalini Yadav\AppData\Roaming\Reincubate
2013-05-06 05:42:42 ——– d—–w- C:\Users\Nalini Yadav\AppData\Roaming\OpenCandy
2013-04-25 13:44:30 142424 —-a-w- C:\Windows\SysWow64\drivers\AnyDVD.sys
2013-04-25 13:44:30 142424 —-a-w- C:\Windows\System32\drivers\AnyDVD.sys
2013-04-25 08:32:44 ——– d—–w- C:\Users\Nalini Yadav\AppData\Roaming\Liam games
2013-04-25 01:33:56 97176 —-a-w- C:\Windows\SysWow64\ElbyCDIO.dll
2013-04-24 05:11:10 1656680 —-a-w- C:\Windows\System32\drivers\ntfs.sys
2013-04-24 00:16:21 905296 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{7A86A042-AD2B-4FBA-9598-7E87545E2915}\gapaengine.dll
2013-04-22 06:52:47 223752 —-a-w- C:\Windows\System32\drivers\fvevol.sys
2013-04-18 01:39:55 ——– d—–w- C:\Users\Nalini Yadav\Settings
2013-04-18 01:39:55 ——– d—–w- C:\Users\Nalini Yadav\Logs
2013-04-18 01:39:55 ——– d—–w- C:\Users\Nalini Yadav\Images
.
==================== Find3M ====================
.
2013-05-15 03:20:23 71048 —-a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-05-15 03:20:23 692104 —-a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-05-02 15:29:56 278800 ——w- C:\Windows\System32\MpSigStub.exe
2013-04-05 00:50:32 25928 —-a-w- C:\Windows\System32\drivers\mbam.sys
2013-04-02 14:09:52 4550656 —-a-w- C:\Windows\SysWow64\GPhotos.scr
2013-03-19 06:04:06 5550424 —-a-w- C:\Windows\System32\ntoskrnl.exe
2013-03-19 05:46:56 43520 —-a-w- C:\Windows\System32\csrsrv.dll
2013-03-19 05:04:13 3968856 —-a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04:10 3913560 —-a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47:50 6656 —-a-w- C:\Windows\SysWow64\apisetschema.dll
2013-03-19 03:06:33 112640 —-a-w- C:\Windows\System32\smss.exe
2013-03-04 12:24:27 40344 —-a-w- C:\Windows\System32\drivers\ElbyCDIO.sys
2013-03-01 03:36:04 3153408 —-a-w- C:\Windows\System32\win32k.sys
2013-02-25 21:43:58 95648 —-a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-02-25 21:43:55 861088 —-a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-02-25 21:43:55 782240 —-a-w- C:\Windows\SysWow64\deployJava1.dll
2013-02-21 10:30:16 1766912 —-a-w- C:\Windows\SysWow64\wininet.dll
2013-02-21 10:29:39 2877440 —-a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-21 10:29:37 61440 —-a-w- C:\Windows\SysWow64\iesetup.dll
2013-02-21 10:29:37 109056 —-a-w- C:\Windows\SysWow64\iesysprep.dll
2013-02-21 10:15:07 2240512 —-a-w- C:\Windows\System32\wininet.dll
2013-02-21 10:14:09 3958784 —-a-w- C:\Windows\System32\jscript9.dll
2013-02-21 10:14:05 67072 —-a-w- C:\Windows\System32\iesetup.dll
2013-02-21 10:14:05 136704 —-a-w- C:\Windows\System32\iesysprep.dll
2013-02-19 12:01:03 2706432 —-a-w- C:\Windows\SysWow64\mshtml.tlb
2013-02-19 11:42:14 2706432 —-a-w- C:\Windows\System32\mshtml.tlb
2013-02-19 11:10:53 71680 —-a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-02-19 10:51:18 89600 —-a-w- C:\Windows\System32\RegisterIEPKEYs.exe
.
============= FINISH: 19:55:42.26 ===============
Attach.txt:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Ultimate
Boot Device: \Device\HarddiskVolume3
Install Date: 2/2/2010 11:49:01 AM
System Uptime: 5/15/2013 10:58:44 AM (9 hours ago)
.
Motherboard: Acer | | SM80-CP
Processor: Intel® Core™ i7 CPU Q 720 @ 1.60GHz | CPU 1 | 926/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 450 GiB total, 128.006 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1116: 5/14/2013 4:18:06 PM - Windows Update
RP1117: 5/14/2013 4:46:53 PM - Installed Fable - The Lost Chapters
RP1118: 5/14/2013 11:16:33 PM - Windows Update
RP1119: 5/15/2013 10:29:53 AM - Windows Update
.
==== Installed Programs ======================
.
µTorrent
ABBYY FineReader 10 Professional Edition
AC3Filter 1.63b
Acer Arcade Deluxe
Acer Arcade Instant On
Acer Assist
Acer Backup Manager
Acer Bio Protection
Acer Crystal Eye Webcam
Acer eRecovery Management
Acer Games
Acer GridVista
Acer PowerSmart Manager
Acer Registration
Acer ScreenSaver
Acer Updater
Acer VCM
Acrobat.com
Acronis True Image Home
ActivePerl 5.10.1 Build 1006
Adobe Acrobat 9 Pro
Adobe Acrobat 9.4.4 - CPSID_83708
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.03)
Adobe Shockwave Player 11.5
AnswerWorks 5.0 English Runtime
Any Video Converter 5 5.0.4
AnyDVD
Apple Application Support
Apple Mobile Device Support
Apple Software Update
APS Assess 2.0
ARX CoSign Client
ARX CryptoKit
ARX Office Signatures
ARX OmniSign Printer
ARX Signature API
Ashes of Immortality 2: Bad Blood
Avadon
Avernum
Avernum 6
AVG SafeGuard toolbar
Backup Manager Advance
Band of Bugs
Bigasoft Total Video Converter 3.5.10.4312
Bing Desktop
Bio-Rad CFX Manager 1.6
Bonjour
Broadcom Gigabit NetLink Controller
Brother MFL-Pro Suite MFC-7360N
Brother Product Research and Support Program
Brunhilda and the Dark Crystal
Canon MP210 series
CloneCD
CloneDVD2
CloneDVDmobile
Compatibility Pack for the 2007 Office system
CopyTrans Suite Remove Only
Cucusoft iTunes to iTunes Transfer 2.0.2
Cyberduck 4.2.1 (9350)
D3DX10
DBGET Jmol
Debut Video Capture Software
Delicious - Emily's Wonder Wedding
Diablo III
Diner Dash 5 - Boom! The Collector's Edition
DIRECTV Player
DivX Setup
Drakensang Online
Dream Chronicles - The Chosen Child
Dropbox
eBay Worldwide
eFax Messenger
EndNote Web
Escape from Lost Island
eSobi v2
FATE
FATE - The Traitor Soul
File Uploader
Fingerprint Solution
Google Earth
Google Talk (remove only)
Google Toolbar for Internet Explorer
Google Update Helper
Hazen ®
Hearts of Chaos
Hyper32
iCloud
ICQ7.5
Identity Card
Image Studio 2.1
ImgBurn
Intel® Matrix Storage Manager
iPhone Backup Extractor
Island Tribe 4
iTunes
Jack the Ripper - Letters from Hell
Jane's Realty 2
Java 7 Update 15
Java Auto Updater
JavaFX 2.1.1
JMicron 1394 Filter Driver
JMicron Flash Media Controller Driver
Junk Mail filter update
Kudos - Rock Legend
LandGrabbers
Last Heroes 3
Last Heroes 4
Launch Manager
Logitech Touch Mouse Server 1.0
LogMeIn
Love and Death - Bitten
Malwarebytes Anti-Malware version 1.75.0.1300
Matchmaker - Joining Hearts
McAfee Security Scan Plus
McAfee SiteAdvisor
Mercury
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office IME (Chinese (Simplified)) 2007
Microsoft Office IME (Chinese (Traditional)) 2007
Microsoft Office IME (Japanese) 2007
Microsoft Office IME (Korean) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in 1.5
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (Arabic) 2007
Microsoft Office Proof (Basque) 2007
Microsoft Office Proof (Bulgarian) 2007
Microsoft Office Proof (Catalan) 2007
Microsoft Office Proof (Chinese (Simplified)) 2007
Microsoft Office Proof (Chinese (Traditional)) 2007
Microsoft Office Proof (Croatian) 2007
Microsoft Office Proof (Czech) 2007
Microsoft Office Proof (Danish) 2007
Microsoft Office Proof (Dutch) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (Estonian) 2007
Microsoft Office Proof (Finnish) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Galician) 2007
Microsoft Office Proof (German) 2007
Microsoft Office Proof (Greek) 2007
Microsoft Office Proof (Gujarati) 2007
Microsoft Office Proof (Hebrew) 2007
Microsoft Office Proof (Hindi) 2007
Microsoft Office Proof (Hungarian) 2007
Microsoft Office Proof (Italian) 2007
Microsoft Office Proof (Japanese) 2007
Microsoft Office Proof (Kannada) 2007
Microsoft Office Proof (Korean) 2007
Microsoft Office Proof (Latvian) 2007
Microsoft Office Proof (Lithuanian) 2007
Microsoft Office Proof (Marathi) 2007
Microsoft Office Proof (Norwegian (Bokmål)) 2007
Microsoft Office Proof (Norwegian (Nynorsk)) 2007
Microsoft Office Proof (Polish) 2007
Microsoft Office Proof (Portuguese (Brazil)) 2007
Microsoft Office Proof (Portuguese (Portugal)) 2007
Microsoft Office Proof (Punjabi) 2007
Microsoft Office Proof (Romanian) 2007
Microsoft Office Proof (Russian) 2007
Microsoft Office Proof (Serbian (Latin)) 2007
Microsoft Office Proof (Slovak) 2007
Microsoft Office Proof (Slovenian) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proof (Swedish) 2007
Microsoft Office Proof (Tamil) 2007
Microsoft Office Proof (Telugu) 2007
Microsoft Office Proof (Thai) 2007
Microsoft Office Proof (Turkish) 2007
Microsoft Office Proof (Ukrainian) 2007
Microsoft Office Proof (Urdu) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Kit 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools Kit 2007
Microsoft Office ProofMUI (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual Studio 2005 Tools for Office Runtime
Mortimer Beckett and the Lost King
Mozilla Firefox 20.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MSXML 4.0 SP3 Parser (KB973685)
MyWinLocker
Nikon Message Center
Nikon Transfer
Norton Online Backup
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
Nuance PaperPort 12
Nuance PDF Viewer Plus
Nuvoton CIR Device Driver
NVIDIA 3D Vision Driver 313.96
NVIDIA Control Panel 313.96
NVIDIA Graphics Driver 313.96
NVIDIA HD Audio Driver [removed]
NVIDIA Install Application
NVIDIA PhysX
NVIDIA PhysX System Software 9.12.1031
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.12.12
NVIDIA Update Components
ODIR
Paint.NET v3.5.10
Pando Media Booster
PaperPort Image Printer 64-bit
Patchworkz™
Perl Express 2.5
PerlEdit
Picasa 3
Prism Video File Converter
QB Connection Diagnostic Tool
QuickBooks
QuickBooks Premier Edition 2010
Quicken 2011
QuickTime
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1
ResearchSoft Direct Export Helper
Royal Envoy 2
Scansoft PDF Professional
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
SelectionLinks
Skype™ 5.10
SmartDraw 2012
Smilebox
SMPlayer 0.6.9
Sons of Triskelion
StreamTorrent 1.0
SupportSoft Assisted Service
Synaptics Pointing Device Driver
TaxACT 2009
TaxACT 2009 Georgia
TaxACT 2010
TaxACT 2010 Georgia
TaxACT 2011 - 1040 Edition
TaxACT 2011 Georgia
TaxACT 2011 Hawaii
TaxACT 2012 - 1040 Edition
TaxACT 2012 Hawaii
Technitium MAC Address Changer v6.0.3
The Cross Formula
The Inquisitor
The Lord of the Rings Online™ v03.02.03.8013
The Weather Channel App
The Weather Channel Desktop 6
The Weather Channel Toolbar
Torchlight
Tradewinds Odyssey
Trine
Trivia Machine Reloaded
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
uTorrentControl2 Toolbar
VC80CRTRedist - 8.0.50727.6195
VideoPad Video Editor
Viking Brothers
Virtual City 2: Paradise Resort
Virtual Families 2: Our Dream House
Virtual Villagers 4 - The Tree of Life
Visual Studio 2005 Tools for Office Second Edition Runtime
Welcome Center
WIDCOMM Bluetooth Software
WildTangent Games
WildTangent Games App
WildTangent Games App (Acer Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live Upload Tool
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinPatrol 2009
WinRAR archiver
Wizard101
World of Warcraft
Xvid Video Codec
Zinio Alert Messenger
Zinio Reader 4
.
==== Event Viewer Messages From Past Week ========
.
5/15/2013 10:28:45 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
5/14/2013 4:46:47 PM, Error: Microsoft-Windows-DistributedCOM [10001] - Unable to start a DCOM Server: {E9513610-F218-4DDA-B954-2C7E6BA7CABB} as /. The error: "740" Happened while starting this command: C:\PROGRA~2\COMMON~1\INSTAL~1\Driver\1050\INTEL3~1\IDriver.exe -Embedding
5/14/2013 11:16:53 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8007066f: Update for Microsoft Office 2007 suites (KB2596620).
5/14/2013 11:16:52 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8007066f: Security Update for Microsoft Office PowerPoint 2007 (KB2596764).
5/13/2013 1:25:15 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
.
==== End Of File ===========================
The first thing you need to do is create a backup image. Do it now, don't wait. If you had done this before and kept it current then it would have been simple to fix this when it started happening. So do it now, even though you are having problems. At least your data will be safe. You have NTI Backup Now 5 installed, or you can download Macrium Reflect Free.
Once that's done, install and run
BlueScreenView , see what it tells you about the dumps. If nothing useful, zip up the dumps in C:\Windows\minidump and upload here.
Thanks for your reply!
I created a backup last night using NTI's utility but it said that some files could not be backed up. I couldn't figure out how to see which files were the issue. I also had to copy the minidump files to another location in order to zip them. Is this normal?
Here is the zip file of dumps. I didn't see anything that made me say, "Ah-hah!" Also, I had to break up the zip file into 3 files since the whole thing was larger than the max 2MB for uploading.
Thanks!
Nalini
Wow, lot of dumps. I should have asked for the last 10 or so
The majority of them point to NETw5s64.sys as the cause. This is part of the driver for a Intel Wireless card/chip I believe.
What is the make and model number of your computer?
I have an Acer Aspire 8940G.
I believe it has an Intel WiFi Link 5100 AGN network card and I think the driver that is installed is the one that came with the computer from 2009.
Yup, that is the card that many people complained about. There is an updated driver from 2010 (and maybe later) that you should install.
See the
Intel Download Site
You can try the Automatically detect and update drivers and software link or download and install
Intel® PROSet/Wireless Software and
Drivers for IT Administrators
Tue, 26 Feb 2013
Hmmm, an easier way may be to open Device Managr then expand Network adapters, then right click on the Intel WiFi and select Update Driver. See if there is already one available that is Windows 7 certified.
You can also Check Windows Update via Control Panel and see there is a updated driver under Optional Updates.
OK, just updated the driver via the website's Automatically detect.. utility.
The driver is now from Jan 2012.
Thank you!
What's next?
Now wait and see if the problem happens again or not. If not then you're all set. If yes, upload just the new dump or dumps.
We never close topics here so this will be open whenever you need it.
Update:
No new BSODs to report, however, all of my MS Office apps keep crashing and now firefox started crashing. Windows also seemed to freeze after the firefox crash.
I posted in the MS Office forum regarding the Office updates that won't install but no one has responded…
Thanks!
You have a lot of Office stuff installed. I would do a complete uninstall of anything Office related, reboot then reinstall and test as you install each addition.
I have Office 2007 as well but I don't have any of the additional stuff you show. It may have to do with it being the Enterprise edition, but this a lot!
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office IME (Chinese (Simplified)) 2007
Microsoft Office IME (Chinese (Traditional)) 2007
Microsoft Office IME (Japanese) 2007
Microsoft Office IME (Korean) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in 1.5
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (Arabic) 2007
Microsoft Office Proof (Basque) 2007
Microsoft Office Proof (Bulgarian) 2007
Microsoft Office Proof (Catalan) 2007
Microsoft Office Proof (Chinese (Simplified)) 2007
Microsoft Office Proof (Chinese (Traditional)) 2007
Microsoft Office Proof (Croatian) 2007
Microsoft Office Proof (Czech) 2007
Microsoft Office Proof (Danish) 2007
Microsoft Office Proof (Dutch) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (Estonian) 2007
Microsoft Office Proof (Finnish) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Galician) 2007
Microsoft Office Proof (German) 2007
Microsoft Office Proof (Greek) 2007
Microsoft Office Proof (Gujarati) 2007
Microsoft Office Proof (Hebrew) 2007
Microsoft Office Proof (Hindi) 2007
Microsoft Office Proof (Hungarian) 2007
Microsoft Office Proof (Italian) 2007
Microsoft Office Proof (Japanese) 2007
Microsoft Office Proof (Kannada) 2007
Microsoft Office Proof (Korean) 2007
Microsoft Office Proof (Latvian) 2007
Microsoft Office Proof (Lithuanian) 2007
Microsoft Office Proof (Marathi) 2007
Microsoft Office Proof (Norwegian (Bokmål)) 2007
Microsoft Office Proof (Norwegian (Nynorsk)) 2007
Microsoft Office Proof (Polish) 2007
Microsoft Office Proof (Portuguese (Brazil)) 2007
Microsoft Office Proof (Portuguese (Portugal)) 2007
Microsoft Office Proof (Punjabi) 2007
Microsoft Office Proof (Romanian) 2007
Microsoft Office Proof (Russian) 2007
Microsoft Office Proof (Serbian (Latin)) 2007
Microsoft Office Proof (Slovak) 2007
Microsoft Office Proof (Slovenian) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proof (Swedish) 2007
Microsoft Office Proof (Tamil) 2007
Microsoft Office Proof (Telugu) 2007
Microsoft Office Proof (Thai) 2007
Microsoft Office Proof (Turkish) 2007
Microsoft Office Proof (Ukrainian) 2007
Microsoft Office Proof (Urdu) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Kit 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools Kit 2007
Microsoft Office ProofMUI (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
May be best to wait and see what they say in the Office forum.