we have a windows 7 home premium that shows a banner on the screen bottom from 'adknowledge' using firefox or chrome.
i think at the same time we got the adknowledge pop-up, we also contracted a google search redirect to 'hotstartsearch.com'
none of our previous AV scans have removed them.
any ideas?
i have uploaded the output files from the recommended programs; and i hope it helps the diagnoses.
Malware Logs can sometimes take a lot of time to research and interpret.
Please be patient while I try to assist with your problem. If at any time you do not understand what is required, please ask for further explanation.
Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
Read every reply you receive carefully and thoroughly before carrying out the instructions. You may also find it helpful to print out the instructions you receive, as in some instances you may have to disconnect your computer from the Internet.
PLEASE NOTE: If you do not reply after 3 days your thread will be closed.
Sorry for the delay.
Since it has been a few days since you posted your system logs, please re-scan with DDS and post the new logs in your next reply.
There is no need to attach the logs, just post them directly into your response.
I would also like to see the log created from the following tool:
aswMBR
Download aswMBR.exe to your desktop.
Double click the aswMBR.exe to run it.
When asked if you want to download Avast's virus definitions please select Yes.
Click the "Scan" button to start scan.
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On completion of the scan click save log, save it to your desktop and post in your next reply.
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Please post the DDS logs and the aswMBR log in your next reply.
