Computer infected please help [Solved]

Hello, AVG keeps detecting infection, Found Luhw.Sirefef.A, i am using windows vista, I suspect its also using my hotmail account as I cannot access it and am having trouble changing the password as i cannot remember the security question.

Hi and Welcome!!

My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

• The fixes are specific to your problem and should only be used for the issues on this machine.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.
• If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
• Please be sure to subscribe to the topic if you have not already done so.

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.

Having said that…. [external image: Posted Image] Let's get going!!
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Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.

• Disable any antivirus programs during the scan (If you have difficulty properly disabling your protective programs, refer to this link here )
• Double click dds to run the tool.
• When done, two DDS.txt's will open.
• Save both reports to your desktop.

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Please include the contents of the following in your next reply:

DDS.txt

Attach.txt
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[external image: Posted Image] Please download aswMBR to your desktop.

• Double click the aswMBR icon to run it.
• Click the Scan button to start scan.
• If you are asked to update the Avast Virus database please allow it to do so.
• When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.

[external image: Posted Image]
Click the image to enlarge it
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[external image: Posted Image] AdwCleaner

Please download AdwCleaner by Xplode onto your desktop.

• Double click on AdwCleaner.exe to run the tool.
• Click on Search.
• A logfile will automatically open after the scan has finished.
• Please post the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[R1].txt as well.

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hi, i ended up formating my harddrive and trying to reinstall windows only to find my windows vista disc is damaged as it comes up with an error message saying there is a corrupt or missing file Decided on doing this as avg started to detect a trojan horse.backdoor.generic, so i researched this and found someone with the same problem on a different forum, it was advised on there to format and then re-install OS. i have the serial key for windows vista so weather there is anyway of getting another copy without paying full price im not sure. anyway thanks for your time wish i had been a bit more patient, any other advice would be much appreciated. cheers

Well…since you already formatted your hard drive I am not sure what else I could do to help. As for the question about the error message you might try to start a new topic in the Windows forum here at What the Tech.

Still need help? Did you start a new topic?

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.html
and start a New Topic.