Hello,
While using my computer McAfee detects the Zero Access and Generic Dropper Virus, and say ok it tends to continue to pop up.. However when I conduct a full scan nothing is detected.
Thanks in advance
My name is Richard and I'll be happy to help you with your computer problems.
Please be advised that I am currently in training, so my responses will need to be approved by one of our experts before I post them. This is only to ensure you are receiving accurate instructions. It may cause a delay in my replies.
Please note the following:
The cleaning process is not instant as logs can take time to research. Sit tight and please be patient.
I will be working on your malware issues. This may or may not solve other issues you may have with your system.
While we are fixing your problems, do NOT install/re-install any programs or run any fixes or scanners unless told to do so.
Ensure that your anti-virus definitions are up-to-date.
I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive.
Do not back up any Applications (programs). These should be re-installed from the original source CD(s) or website(s).
During the course of our cleanup, please do not do any additional online work or surfing until we have verified that your system is clean.
I suggest printing out each set of instructions and reading the entire post before proceeding. It will make following them easier.
Be sure to follow the directions and run tools/scans in the order listed.
If you do not reply to your topic, it will be closed after 3 days.
I will return as soon as possible with more instructions.
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Select All Users.
Under the Custom Scan box paste this in netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /rp /s
DRIVES
CREATERESTOREPOINT
Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
Note:These logs can be located in the OTL. folder on your C:\ drive if they fail to open automatically.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post both logs with your next reply. You may need two posts to fit them both in.
Next
Please download aswMBR.exe and save it to your desktop.
Double click aswMBR.exe to start the tool.
When asked if you want to download Avast's virus definitions please select Yes.
Click Scan
Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.
Regards,
Richard 