Help!!
My boys must have let this horrible virus load on our computer. Our virus software - Trend Micro didn't stop it at all. My system restore has no dates - they have all been deleted. I need to remove this horrible virus the cheapest way possible.
Help?
Hi and Welcome!! My name isJeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Watch Topic button to the right of your topic title and then choosing the notification method ( Recommended: Inmediate Notification)
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
IMPORTANT NOTE : Please do not delete anything unless instructed to. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.
Vista and Windows 7 users: These tools MUST be run from the executable (.exe) every time you run them
with Admin Rights (Right click, choose "Run as Administrator")
Stay with this topic until I give you the all clean post.
———-
Please download DDS from either of these links
LINK 1 LINK 2
and save it to your desktop.
Disable any script blocking protection
Right-click and Run as Administrator dds to run the tool.
When done, two DDS.txt's will open.
Save both reports to your desktop.
————————————————— Please include the contents of the following in your next reply:
Extract the contents of the zipped file to desktop.
Right-click and Run as Administrator GMER.exe. If asked to allow gmer.sys driver to load, please consent .
If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
[external image: Posted Image] Click the image to enlarge it
In the right panel, you will see several boxes that have been checked. Uncheck the following …
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries.
———-
Please download aswMBR to your desktop.
Right click and Run as Administrator the aswMBR icon to run it.
Click the Scan button to start scan.
When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
[external image: Posted Image] Click the image to enlarge it
———-
In your next reply please post the logs created by DDS, GMER and aswMBR.
My name is