Blue Screen of Death

Computer: Dell E520 computer with 2.13 gigahertz Intel Core 2 Duo processor with 4GB memory Software: Windows 7 Professional Service Pack 1 (build 7601) Microsoft Office 2010 Version 14.0.6112.5000 Problem description: About once a week (for the last two months) the blue screen of death appears usually after loading firefox or doing something in firefox. Sometimes just loading Microsoft Outlook 2010 causes the problem. I've used Secunia PSI 2.0 to keep programs up to date. Any help would be greatly appreciated. Thanks.

Hi Wildwacker,
welcome to WTT

Scroll down to Crash Analysis Tool here and download WhoCrashed. to desktop.

1) Click on the file you just downloaded and run it.
2) Put a tick in Accept then click on Next
3) Tick Don't create a start menu folder / click Next
4) Tick Create a Desktop Icon / click on Install / tick Launch Whocrashed / click Finish
5) Click Analyze

It will want to download the Debugger and install it / Yes

WhoCrashed will create report /.scroll down to see it
Copy and paste it into your next reply.

Cheers,
Lee

Thanks for replying Lee. WhoCrashed analysis follows: System Information (local) ——————————————————————————– computer name: TERRYWENDT-PC windows version: Windows 7 Service Pack 1, 6.1, build: 7601 windows dir: C:\Windows CPU: GenuineIntel Intel® Core™2 CPU 6420 @ 2.13GHz Intel586, level: 6 2 logical processors, active mask: 3 RAM: 3210649600 total VM: 2147352576, free: 1960677376 ——————————————————————————– Crash Dump Analysis ——————————————————————————– Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. No valid crash dumps have been found on your computer ——————————————————————————– Conclusion ——————————————————————————– Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation. Check out the following articles for more information: Troubleshooting sudden resets and shut downs. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. The reason no crash dump files are available is probably because I use CCleaner to clean up my files periodically. I did save an earlier Dump file in a separate folder but it is very large (387MB). Thanks.

Untick any option in CCleaner that allows removal of dump files. Avoid using the Registry cleaner in CCleaner unless you know exactly what reg. files it is "fixing".

Is there any particular program you are using when it crashes?

Make sure your RAM is correctly seated first.

Download, burn and use memtest86 as described here at WTT by rshaffer61

In the results your looking for the errors line. If you see any errors, you probably have bad RAM.

The HJT log shows you are using Spybot S&D with the Teatimer option. Spybot was good for awhile but is not much recommended any more. I don't know of anyone who runs it on Windows 7. I would at a minimum disable Teatimer and recommend 8uninstalling it. You are using Avast for your anti-virus which is a good program. You also have several toolbars installed that are pretty useless and just take up space and resources and should be uninstalled. Ask, MSN , The Weather Channel. Also get rid of Google Toolbar if installed. Are you also running Microsoft Security Essentials? If so remove it or Avast. It's not a good idea to run two anti-virus programs.

Thanks Rich, I removed Spybot S&D. I also removed many of the Firefox toolbars as you suggested. I am not running Microsoft Security Essentials but I uninstalled all traces of the program. Thanks for the suggestions.

Lee, I unticked the option in CCleaner that allows removal of dump files. Have not used the Registry cleaner in CCleaner. Is there any particular program you are using when it crashes? Usually Firefox or Microsoft Outlook 2010, but only on startup. My RAM appears to be correctly seated. Still need to do the memtest86 as described here at WTT by rshaffer61 I'll provide results when I return from Christmas vacation. Thanks again.

You could also try the below to check the BSOD's

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program