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Spyware / Malware / Virus Removal

I Think I have the VupdMan32 Trojan [Solved]

17 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Sorry…I should have had you do this too.

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    :filefind
    *redbook*
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
Hi weeman608,

  • Please download the attachment I put in this reply directly to your Desktop :
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    [external image: Posted Image]
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
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Hi weeman608,


You have an older version of Adobe Reader. You can download the current version HERE

You may want to consider Foxit Reader instead. It may be a bit lighter on resources.

Visit their support forum
Foxit Forum

In either case you should uninstall Adobe\Reader 8.0 first. Be sure to move any PDF documents to another folder first though.
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Please download JavaRa to your desktop and unzip it to its own
folder
  • Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then
    click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest
    Java Runtime Environment (JRE) version for your computer.
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Please run DDS and attach both of the logs created into your next reply. :) How is your system running?
Hi weeman,

Things are looking much better. How is your system running?
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I need some information on some unidentified files. We will use Virustotal Please submit these files for analysis

To submit a file to virustotal, please click VirusTotal

copy and paste the following into the upload a file box (one at a time if more than one file is listed)

c:\windows\system32\drivers\ohped.sys

scroll down a bit and click "send file", wait for the results and post them in your next reply.

Please note that sometimes the scans take a few minutes. Please ensure that the scan has completed and the results are complete before submitting the next sample. Also please make sure each result is clearly identified as to which sample they belong to.
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I see in your log you have Viewpoint Manager installed.

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval. It is known to be intrusive, but there is some possibility that it is now being used by those companies to give them information about your habits. I suggest you remove it. If you choose to do so please do the following:

Go to Start -> Control Panel, double-click on Add or Remove Programs
Search the list, and uninstall the following programs by clicking the Remove or Change/Remove button.

  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar
Locate and delete this folder using Windows Explorer.(if present.)

C:\Program Files\Viewpoint<<
Please reboot the computer.
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In your next reply please post the log created by VirusTotal. :)
Here is the VirusTotal log File already submitted: The file sent has already been analysed by VirusTotal in the past. This is same basic info regarding the sample itself and its last analysis: MD5: e6d35f3aa51a65eb35c1f2340154a25e Date first seen: 2009-09-18 00:44:25 (UTC) Date last seen: 2011-12-15 20:22:19 (UTC) Detection ratio: 2/43 Viewpoint deleted in every aspect. Always wondered what it was. Thought my mom installed it a long time ago or something. i never used ie anyways Computer is working great. I just hope that its gone for good
Hi weeman608,

Computer is working great. I just hope that its gone for good

Glad to hear it is running well; however, I can't make absolute guarantees, but it seems to be gone now. :)

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IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
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The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the ..X and the /U that needs to be there.)

[external image: Posted Image]
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Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
  • Open Internet Explorer
  • Click on Tools > Internet Options
  • Press Security tab
  • Select Internet zone then place check next to Enable Protected Mode if not already done
  • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
  • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

8.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

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