Trying to fix my dad's computer (a Dell studio XPS), so I don't have all the information, but I do know that he had been getting desktop profile errors in the past when starting up. Now, after logging on the following message appears:
Group policy client service failed the logon. Access is denied. Logging off…
I ran diagnostics and got the following error:
Error Code 0142
Msg: Error Code 2000-0142
Hard Drive 1 - Status 72
I don't know what any of this means, so any help would be appreciated. Thx
If you can't boot normally, see if you can boot to Safe Mode and run chkdsk from there:
Boot to Safe Mode by pressing the F8 key when the computer first starts booting, as soon as you see the manufacturers logo. Continue to press it every second or so until you get the Windows Advanced Options menu.
Select Safe Mode using the arrow key on your keyboard and press Enter.
Login as Administrator (no password unless you added one. If so, enter that password).
Open My Computer.
Right click on drive: and select Properties (drive: is your boot drive, usually C:)
Click on the Tools tab then the Check now button.
Check the Automatically fix File System errors box.
Alternatively, you can click on Start then Run, type chkdsk c: /r and press Enter.
For your boot drive (usually C:), you will get a window that says the check could not be performed ….
Do you want to schedule this disk check to run the next time you restart the computer?
Click on Yes.
Shutdown and reboot. Chkdsk will start. It can take an hour or more to run depending on the size of your hard drive.
Be patient and let it complete undisturbed.
or —-
Run chkdsk from the Recovery Console
Boot your Vista or Windows 7 installation DVD
When you see "Press any key to boot from CD or DVD", press Enter
At the "Language" screen hold the "Shift" key and press the F10 key to open a Command Window
Ran diagnostics from either hitting the F2 key or the F12 key. Cannot remember which one. Tried entering safe mode last night but wouldn't work. Tried it again today, and it worked but under the password screen, when I enter the password and hit enter, the screen switches to a "logging off" screen only to have the password screen pop up a second later.
Apparently, the drive has already failed a diagnostic. No need to further stress it. Back up data (if possible) and replace the hard drive. A complete reload of operating system and programs will be required.
