8 replies to this topic

[dokidok]

I have been having this problem for about 6 months. I have high speed time warner internet. The speed tests are fine. I spoke numerous time with the reps, and went over the same steps many times, they even change the modem one time, but nothing helped so far. I cleaned the cache, flush the DNS cache, clean the registry, and did try almost anything possible. I am clueless what the culprit for the slow speed could be. I would highly appreciate any input on this issue.

[Ztruker]

Need some information. Easiest way to get it is via PCPitStop.

Please Run the PCPitstop Full Tests, here: PCPitstop Full Tests

You must use Internet Explorer as it needs to install an ActiveX program.

Note: Vista/Windows 7 users with UAC must first Right-click IE - Select "Run as Administrator"

If you haven't already registered, Click - Sign up now! (left hand column in User Login)

Register and create a password
Accept the ActiveX component to allow your machine to run the Full Tests
Registering and accepting the ActiveX are both SAFE and FREE.

The Full Tests take less than 5 minutes for most machines.

Once you have your Results, please post the URL (the http:// stuff) back here into this thread for review.

Note: Vista/Windows 7 users, please close your instance of IE "Running as Administrator" after you are finished reviewing your Results.

Caution: During the testing of Video Adapter, a variety of patterns, shapes, colors and text are “flashed” onto the users monitor screen. In the many thousands of daily uses of the PCPitstop Full Tests over several years, two individuals who suffer epilepsy experienced discomfort and temporary dizziness when viewing the flashing patterns.

If you know that you are susceptible to photo driven seizure, please look away from your screen during the Video Adapter testing sequence.

Note: The PCPitstop Full Tests Results is a free service, but is supported by various paid product advertisements for utilities that "could" remedy the OP's problem.

Since this site is a "free-help" forum, we do not recommend or endorse purchase of automated utilities, and will assist you in manually correcting any problems and settings necessary to optimize your machine's performance. Ask your questions here. We'll help you walk through any necessary steps.

[dokidok]

This is the http:// from the laptop which is connected by wi-fi http://www.pcpitstop...?conid=24572614

[Ztruker]

Nothing looks bad in the PCPItStop test. You have a lot of software installed but noting I saw that looked like a problem.

What browser do you use? I see you have Google Chrome installed, is that your primary browser, where you are having problems or is it Internet Explorer and is so, which one, 7 or 8?

If IE, try starting it with no Add-ons, see if that makes a difference.

Click Start then Run, type iexplore -extoff and press Enter or click on Go.
-- or --
Click on Start, Programs, Accessories, System Tools, Internet Explorer (No Add-ons)

[dokidok]

Thank you for your answer. I use chrome as a primary browser. Gave up on IE long time ago. Stopped using FF a few months ago. The speed issue is not related to browsers or computers. The info about my software is from the laptop. The main computer connected to the modem is even newer (both in 2011) and with almost not software on it. I still have no clue what could be the cause of the slow browsing speed. As I said the download is very fast.

[Ztruker]

You say it's not a browser specific problem. Does that mean it also occurred in Firefox (when you had it) and IE?

[terry1966]

if you look at system process in his test Ztruker, there seems an unusually amount of google chrome items(over 30) to me, would this be normal on a windows os?? and should adobe acrobat be using 15% cpu? think i read somewhere not long back about a vulnerability in adobe acrobat that was being actively exploited and which was only recently fixed with a security update.

Edited by terry1966, 27 September 2011 - 11:07 PM.

[dokidok]

You say it's not a browser specific problem. Does that mean it also occurred in Firefox (when you had it) and IE?

Yes, it happens on all my PC and laptops, and with all browsers.

[Ztruker]

Since it happens on all PCs and Browsers, that pretty much eliminates anything PC specific. Has to be external to them. That leaves a router, Broadband modem and the physical lines connecting you to the Broadband network. Do you run Chrome on all your computers? If so, try uninstalling it (and anything chrome related) from one and see what happens.