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Spyware / Malware / Virus Removal

IE and AVG 2011 problems

15 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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The problem continues with IE shutting down and an error in AVG. I have since deleted then updated JAVA.
Hello nscalenut

Thank you for the logs.

ESET has detected an infected system restore point. Lets take care of that now:


  • Please create a new System Restore point


    • Click on "Start" > "All Programs" > "Accessories" > "System tools" > "System Restore".
    • In the dialogue box that appears select "Create a Restore Point".
    • Click "Next".
    • Enter a name
    • e.g. Todays date.
    • Click "Create".
  • Please purge the old System Restore points from your system


    • Malware can sometimes hide in the old System Restore points saved on your computer.
    • Follow the steps below to flush the old Restore Points from your system.
    • Click on "Start" > "All Programs" > "Accessories" > "System tools" > "Disk Cleanup".
    • In the drop down box that appears, select your main drive e.g. "C".
    • Click on "OK".
    • Your system will perform a quick calculation and then display a dialogue box containing various tabs.
    • Select the "More Options" tab.
    • At the bottom of this tab, there will be a system restore box with a "Cleanup" button.
    • click on the "Cleanup" button, accept the warning and select "OK".

    PC starting and running very slow

    Lets see if the followng can help with the system speed issues:

  • Defragment your hard drive



  • StartupLight


    • You may wish to try StartupLite. Simply download this tool to your desktop and run it.
    • It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup.
    • This will result in fewer programs running when you boot your system, and should improve performance.
    • You can find it here: http://www.malwarebytes.org/startuplite.php


    More information can be found in the link below:

    http://www.bleepingcomputer.com/forums/ind…st&p=487112

    Let me know exactly what problems remain after trying the above.
So far, so good. I have flushed all restore points and defraged the hard drive. IE and AVG seem to be playing nice together for now, no shut- downs with either today. I’ll keep an eye for it for a few days. My motherboard can support another 1G memory. I will pick-up one tomorrow and clean the inside of the machine at that time. I’ll keep you posted after the memory install.
Hello nscalenut

Your most recent DDS log appears to be clean.

Let me know how things are running in a day or two and if all is well we will remove our tools :)
Hi JonTom I think the machine is as good as its going to get. No more signs of infection, but I believe my hard drive is going south. Still takes 3 1/2 minutes to boot, no sign of improvement there. I have backed-up all my personal files to external hard drive just in case. Unless you want a look at something more, let's go ahead with tool removal.
Hello nscalenut

I don't need to see any further scans, but if you are worried about your hard drive, please feel free to create a thread in our General Hardware Forum

I have backed-up all my personal files to external hard drive just in case

That is definitely the right thing to do :thumbup:


  • Please Uninstall Combofix


    • Click on "Start" and then on "Run".
    • Now type combofix /uninstall in the run box and click "OK". Please note the space between the "x" and the "/Uninstall", it needs to be there.

  • Removal of Tools


    • You no longer need DDS or GMER. Please delete them from your machine.


    Once you have completed the above steps you should be good to go! If you have any further questions, please feel free to ask.

  • Finally, please take the time to read through the information provided below:

    Enhance your System Security

    • For an excellent list of free anti virus software, free online virus scanners, free spyware detection/removal and free firewalls, click here.

    • IMPORTANT! Please make sure you only have ONE firewall and ONE real-time antivirus installed on your system. When using "on demand" scanners, first update the detection signature files, then disconnect from the internet and disable your resident security program before running the scan.
    • Once complete, remember to re-engage your resident security before going online.

    Web Browsers and Browser Security

    Firefox
    • You can download Firefox from here.

    No-Script
    • If you use Firefox as your default browser, No-Script can provide additional security by preventing malicious scripts from being executed on your system.
    • You can download No-Script by clicking here.

    Internet Explorer
    • The newest version of Internet Explorer is available from here.
    • Please Note: IE9 is not configured to run on XP machines.

    SpywareBlaster
    • If you use Internet Explorer as your default browser, SpywareBlaster would be a valuable addition to your online security.
    • SpywareBlaster prevents malicious ActiveX objects from being downloaded onto your system.
    • You can download SpywareBlaster by clicking here.

    Web of Trust
    • When using search engines, Web of Trust provides you with an easy way of telling the good sites from the bad and is compatible with both Firefox and Internet Explorer.
    • Coloured symbols are displayed next to search results, giving you more confidence in the links you choose to click on: Green (To go), Yellow (Caution) and Red (Stop).
    • You can download Web of Trust by clicking here.

    Keep your Software Updated
    • Outdated software can sometimes have vulnerabilities that are exploitable by malware.
    • Check if there are available updates for your installed software with Secunia's Online Software Inspector by clicking here.

    Passwords
    • Learn how to create strong passwords by clicking here and test the strength of the passwords you already use by clicking here.

    General Reading

    Learn How To Combat Malware
    • Would you like to learn how to fight back against malware and help others? Enroll at the What The Tech (Formerly Tom Coyotes) Malware Classroom by clicking here.
Your time and help has been very much appreciated JonTom, and I thank you again. All tools have been removed. Thanks for the links, I’ll be looking over them. Best to you.

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