Windows Laptop Infection- Rootkit.Agent

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.


Note: Close all browsers before running ATF Cleaner: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.


Next:


Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2

• Ensure all Firefox windows are closed.
• To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
• When prompted to run the scan, click Yes.
• It doesn't take long to run, once it is finished move onto the next step

Next:

Note: if the Cure option is not there, please select 'Skip'.

Please read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
• Extract its contents to your desktop.
• Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  
  
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• If an infected file is detected, the default action will be Cure, click on Continue.
  
  
  🖼Click to load external image (Posted Image)
  
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
  
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• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  
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• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
• If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Also please describe how your computer behaves at the moment.