Windows Help and Support Popup / Redirect
#1
Posted 24 July 2011 - 06:03 PM
Register to Remove
#2
Posted 25 July 2011 - 06:06 AM
My name is Satchfan and I would be glad to help you with your computer problem.
Please read the following guidelines which will help to make cleaning your machine easier:
- please follow all instructions in the order posted
- please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
- all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
- if you don't understand something, please don't hesitate to ask for clarification before proceeding
- the fixes are specific to your problem and should only be used for this issue on this machine.
- please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested
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The problem you describe could be connected to the Bios but we’ll check out the possibility of malware first.
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Run aswMBR
Download aswMBR.exe ( 511KB ) to your desktop.
Double click the aswMBR.exe to run it
Click the "Scan" button to start scan
On completion of the scan click save log, save it to your desktop and post in your next reply
Please can you also copy and paste DDS.txt in your reply as you only attached Attach.txt in your previous post.
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.#3
Posted 25 July 2011 - 12:29 PM
Attached Files
#4
Posted 26 July 2011 - 04:51 AM
Please do not attach posts, just copy and paste them in future. Thanks
To locate Attach.txt
- click on the “Start” button and in the “Search” box type in Attach.txt
- right-click Attach.txt and choose Open
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Download and run MBRCheck
Please download MBRCheck.exe to your desktop.
- Be sure to disable your security programs
- Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt)
- A window will open on your desktop
- if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
- If nothing unusual is found just press Enter
- A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
- Please post the contents of that file.
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.#5
Posted 27 July 2011 - 09:50 PM
#6
Posted 28 July 2011 - 02:42 AM
All these can be run together but Windows Defender is useless so you could get rid of it!!Windows Defender is activated and don't know if that should be or not as a firewall with Avast and Malwarbytes
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My turn to apologise. It is DDS.txt that you didn't send: I have the Attach.txt. could you please locate DDS.txt and copy/paste it in your reply.
Thanks
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.#7
Posted 28 July 2011 - 10:40 AM
#8
Posted 28 July 2011 - 03:45 PM
I'd like you to try another scan
Download and run ComboFix
Download ComboFix from the following location:
Link
* IMPORTANT !!! Save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
- See this Link for programs that need to be disabled and instruction on how to disable them.
- Remember to re-enable them when we're done.
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue its malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it will produce a log. Please include the ComboFix.txt in your next reply. It can be found at C:\ComboFix.txt
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.#9
Posted 29 July 2011 - 10:54 PM
#10
Posted 30 July 2011 - 09:49 AM
Nothing in that either.
I think this could be a software/hardware problem but let’s just make sure
Run Malwarebytes’ Anti-Malware
I noticed that you had MBAM on your system: if you no longer have it, you can download it from here:
- start Malwarebytes-Anti-Malware and update it, (“Update” tab}
- once it is updated, click on “Scanner” tab, select Perform quick scan, then click Scan.
- when the scan is complete, click OK, then Show Results to view the results.
- be sure that everything is checked, and click Remove Selected.
- when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
- the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- copy and paste the contents of that report in your next reply and exit MBAM.
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Run ESET Online Scan
Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan 1. Click the Eset online Scanner button.
2. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
• Click on esetinstaller.exe to download the ESET Smart Installer. Save it to your desktop.
• Double click on the Eset installer icon on your desktop.
4. Click the Start button.
5. Accept any security warnings from your browser.
6. Check Scan archives
7. Push the Start button.
8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
9. When the scan completes, push List of found threats
10. Push Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Note - when ESET doesn't find any threats, no report will be created.
11. Push the back button.
12. Push Finish
If a log has been produced post it in your next reply.
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.#11
Posted 30 July 2011 - 08:25 PM
#12
Posted 31 July 2011 - 03:53 AM
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.#13
Posted 31 July 2011 - 10:57 AM
#14
Posted 01 August 2011 - 02:26 AM
As long as your computer seems to be running well, please do the following to tidy up and set a restore point:
Uninstall Combofix
Follow these steps to uninstall Combofix
- click START then RUN
- now type Combofix /uninstall in the runbox and click OK.
- please follow the prompts to uninstall Combofix.
- once it's finished uninstalling itself you will receive a message saying Combofix was uninstalled successfully.
After that, if there are any tools/logs on your desktop you can delete them.
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Avast is fine but you could also consider the free Microsoft Security Essentials which can be downloaded from here.I'm still using "free" Avast, and Malwarebytes.
Don’t forget to only install and run only ONE antivirus program at one time.
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Recommended programs
SpywareBlaster. SpywareBlaster protects against bad ActiveX, it immunizes your PC against them. It blocks over 11,000 bad sites and uses no resources of your computer.
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Install Spybot - Search and Destroy - Download and install Spybot Search and Destroy which provides real time spyware and hijacker protection .
You should scan your computer with the program on a regular basis as you would with your anti-virus software.
A tutorial on installing and using SS&D can be found here:
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Update and run Malwarebytes. This really is an excellent program that you should also update and run on a regular basis, probably weekly.
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It’s important to keep programs up to date so that malware doesn't exploit any old security flaws.
FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated.
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MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
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I also recommend that you read the following:
How to prevent malware by miekiemoes
Safe computing
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.#15
Posted 02 August 2011 - 03:26 AM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.0 user(s) are reading this topic
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