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Spyware / Malware / Virus Removal

Please help me.

8 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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You may need to show hidden files and folders to locate the CRYPTBASE.DLL file:

  • Close all programs so that you are at your desktop.
  • Open the Control Panel switch to classic view, then click Folder Options.
  • After the new window appears select the View tab.
  • Put a checkmark in the checkbox labeled Display the contents of system folders.
  • Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
  • Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
  • Remove the checkmark from the checkbox labeled Hide protected operating system files.
  • Press the Apply button and then the OK button and exit My Computer.
  • Now your computer is configured to show all hidden files.


Check in device manager to make sure you audio drivers are up to date, then check your audio devices in Control panel and make sure your preferences are checked correctly

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