hey i recently done a full avast scan of my computer and discovered it had 27 viruses. i cleaned them all then avast recommended i do a bootscan which i done successfully, or atleast so it seemed. now when i start up and log in i cant connect to the internet and the local area connection says - connected to: identifying….(router) and local access only. any idea what i should do or where to start? i tried using everest to get my motherboard drivers but its saying my motherboard is unknown and by looking inside my pc it seems my motherboard is an msi p7ngm, which i cannot for the life of me find network drivers for
i need access to the internet asap so please help thanks
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.
Vista and Windows 7 users: 1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")
Stay with this topic until I give you the all clean post.
You might want to print these instructions out.
I suggest you do this:
Router Reset
1. Very important: First disconnect your computer from the internet.
2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
3. Reset the IP/DNS settings of your interent connection:
Go to Start -> Control Panel -> Double click on Network Connections.
Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
Select the General tab.
Double click on Internet Protocol (TCP/IP).
Under General tab:
Select "Obtain an IP address automatically".
Select "Obtain DNS server address automatically".
[*]Click OK twice to save the settings.
[*]Reboot if you had to change any setting.
4. Flush the DNS cache:
Click the Start logo in the bottom left corner of the screen
Click on Run
In the command window copy/paste the following:
ipconfig /flushdns
Then hit enter.
Exit the command window.
5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.
