80 replies to this topic

[techcurve]

Hi, I'd really appreciate some help.

I've been working through my computer issue in the malware forum with 'tomk'

After looking at my event log and various other tests, tomk thinks the problem maybe to do with memory, and has suggested I contact this forum with a link back to my original post:

http://forums.whatth...howtopic=116570

Look forward to communicating with Ya!

Reason for edit: fixed link

Edited by Ztruker, 17 January 2011 - 01:39 PM.

[Ztruker]

To see if it's a memory problem, download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

Boot the CD and run for at least 3 complete passes unless it shows errors sooner than that.

[Lee]

Hi techcurve,
Welcome to WTT Computer forum

Your link to the Melware forum is: http://forums.whatth...howtopic=116570

Google Earth is a large program, a huge memory hog and I'm thinking you have some memory issues. Probably not enough of it, but possibly faulty memory.

You never said in you previous thread whether your computer is a desktop or laptop, how old and what brand and model it is.

Do you know how much memory (RAM) you have installed ?

Cheers,
Lee

PS Edit: We posted at the same time Rich. I'll have to lean to type faster !

Edited by Lee, 17 January 2011 - 01:49 PM.

[Jimbo1]

I use Google Earth a lot to plan out our bike rides and what not, yes this program does required a lot of memory. What I found it needs a lot of system memory, but also a real good graphic's card, a not so good video card will cause problems and lock ups and slow downs. Best to do what Ztruker said, the mem test program will let you know one way or the other if memory is bad. 1. Never saw how much system memory do you have in the computer? 2. What is the size of the memory in the Video card and what type? after the test should tell you what steps to take, another problem could be corrupted GE, this is just a thought. Jimbo1

[techcurve]

Thanks for fixing the link, whoever did. I was trying to do that but didn't know how to. How was the link put in? Ztruker:I'm happy to download memtest 86+, However my cd writer isn't working either at the moment, That's a side issue) Is there another way of testing my memory? Lee: I have 144 GB of memory installed and 130 GB of that is free. (according to my defragger). Desktop approx 3 year old. Dell dimension 510 XP Jimbo 1: I've been wondering myself if my graphics card is up t it. I don't think it is. ( However I just want it to run normal again. I'll stay well clear of google earth). Thanks for the support peeps. techcurve

[Lee]

Lee: I have 144 GB of memory installed and 130 GB of that is free. (according to my defragger).

No, you don't have that much RAM (memory). It's an impossibility. What you mean is that you have a 150GB hard drive (not memory) and 130GB free drive space.

Just as I suspected, there is probably nothing wrong with your RAM, it's just that you have not got enough of it.

The Dell dimension is a relativity old(ish) PC (Pentium 4 CPU) and only has 1/2 GB of ram (optional upgrade to 1GB) and that is your problem.

What you need to do, is to upgrade to 1GB of RAM (the stuff is as cheap as chips at the moment). It would cost very little to have a PC store or Tech to do that (get a quote).. You could do it yourself but I would strongly suggest having it done for you. If you do decide to go ahead and do it yourself, come back here and ask for the details of what RAM to get and exactly how to install it.

RAM (Random access Memory), a brief description: http://pcsupport.abo...les/p/p_ram.htm

Cheers,
Lee

Edited by Lee, 18 January 2011 - 01:48 AM.

[techcurve]

lee: thanks for the correction and clarification. Yes that would make more sense. However... I've completly removed google earth and have restored back to factory settings, and it is still crashing??? I've updated all drivers, windows updates, gone through malware etc, and it is squeaky clean now. I go nowhere near google earth, I'm just try to carry on as normal, but, alas, it is still crashing, not so soon, but it still does. any ideas? techcurve

[Doug]

When you say "crashing", what exactly do you mean? Freezes in place with no mouse cursor ability, Can't open or close applications? Or does the machine completely Re-Start itself, shutting down in the middle of what you were doing, and re-starting?
_________________________

If automatically restarting, that's what Windows does when it encounters a serious problem.
Sometimes, the re-start will clear the problem and allow the user to continue.

However, you have repeated "crashes".

If that means repeated "re-starting", then we will be able to get more information, if you change Windows settings to not auto-restart.

Here's how to turn off auto-restart: (you can turn it back on after you are finished with this repair by reversing the same steps)

1. Go to Start -> Control Panel -> System
2. Go to Advanced
3. Under the Startup and Recovery section, click Settings
4. Under System Failure un-check "Automatically restart"

Manually reboot the machine.

Now when the system encounters a serious error, it will throw a Blue Screen BSOD, instead of automatically restarting.

Write down with paper and pencil the exact “full” error message you may be receiving if you experience a Blue Screen Error or Stop Message

Post the Error Message information into your next reply so that we can identify what next steps may be necessary

[Tomk]

I had suggested memory due to his his event viewer.

==== Event Viewer Messages From Past Week ========

17/01/2011 17:13:34, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 805799c9, parameter3 a8c14590, parameter4 00000000.
17/01/2011 16:43:06, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 805799c9, parameter3 a8aa9600, parameter4 00000000.
17/01/2011 11:37:02, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
17/01/2011 11:12:42, error: Service Control Manager [7034] - The ServicepointService service terminated unexpectedly. It has done this 1 time(s).
17/01/2011 11:12:42, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
17/01/2011 11:12:41, error: Service Control Manager [7034] - The SpeedTouch 330 Manager service terminated unexpectedly. It has done this 1 time(s).
17/01/2011 11:12:41, error: Service Control Manager [7031] - The Lavasoft Ad-Aware Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
17/01/2011 11:00:36, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 7fd3bbeb, parameter3 aa040c78, parameter4 00000000.
16/01/2011 17:30:33, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 7fd3bbeb, parameter3 a8913c78, parameter4 00000000.
16/01/2011 03:46:45, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 7c54b2e0, parameter3 a900eb2c, parameter4 00000000.
15/01/2011 20:04:49, error: System Error [1003] - Error code 100000d1, parameter1 0fb13000, parameter2 00000007, parameter3 00000001, parameter4 1027bec1.
14/01/2011 13:30:31, error: System Error [1003] - Error code 1000007f, parameter1 00000008, parameter2 80042000, parameter3 00000000, parameter4 00000000.
14/01/2011 13:01:31, error: System Error [1003] - Error code 1000007f, parameter1 00000008, parameter2 f77ded70, parameter3 00000000, parameter4 00000000.
14/01/2011 12:45:25, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 805799c9, parameter3 a8b2ffa8, parameter4 00000000.
14/01/2011 12:25:45, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 7fd3bbeb, parameter3 a807dc78, parameter4 00000000.
13/01/2011 20:30:50, error: PlugPlayManager [12] - The device 'Speedtouch PPP Adapter #2' (STBUS\STPPPOAID\6&2064b99&1&0000) disappeared from the system without first being prepared for removal.
13/01/2011 04:11:40, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 7fd3bbeb, parameter3 a9e3fc78, parameter4 00000000.

==== End Of File ===========================

[Doug]

TechCurve, Tomk is right to suspect memory (RAM) problem. I also see that you have had difficulty getting MemTest86 loaded onto a CD. If you have a buddy with a known-good PC, use that other machine to create the MemTest86 CD. If no friends with PC, consider a local library. ____________ It is, of course, possible that the problem is not RAM. But running MemTest86 will give good diagnostic..... Any error occurance should be considered evidence of faulty RAM in need of replacement. ___________________ If the other suggestions you have already received do not provide any definitive diagnosis, then we should start looking at your component Drivers. Have you looked in Device Manager for any Red or Yellow warnings or black (!) Please let us know what you learn from MemTest86

[Doug]

If no other machine is available.... Does your machine have Floppy Disk Drive?

MemTest86 can be created and runable via Floppy Disk.

http://www.memtest86.com/

(Click the Free Download item in the left-hand column.)

[techcurve]

what i meant was my cdrom is kaput, can't get it to open anymore. it makes a sound like its trying too. I've tried pressing the little pin hole button, to do it manually, but its still not budging. it needs replacing i'm sure. is it possible to run a memory test without using my cdrom, if you get my drift? techcurve

[Doug]

what i meant was my cdrom is kaput, can't get it to open anymore. it makes a sound like its trying too. I've tried pressing the little pin hole button, to do it manually, but its still not budging. it needs replacing i'm sure.

is it possible to run a memory test without using my cdrom, if you get my drift?


techcurve

Quoted from previous post above:

If no other machine is available.... Does your machine have Floppy Disk Drive?

MemTest86 can be created and runable via Floppy Disk.

http://www.memtest86.com/

(Click the Free Download item in the left-hand column.)

[techcurve]

no floppy disk drive. (i know i'm limping along here). techcurve

[Jimbo1]

no floppy disk drive. (i know i'm limping along here).

techcurve

Is it possible you know someone to borrow a cd rom drive to temp use or an external usb cd rom drive, that mem test program is really needed to run in order to see if the memory is bad or not.

Jimbo1

Edited by Jimbo1, 18 January 2011 - 12:07 PM.