Can't ping router from outside, but have internet

I was running a server for a game for a while now. I moved yesterday and my isp had to change my modem/router because this new house has fiber run to it. Now all of a sudden none of my friends can even ping my router. I called my ISP and they said "I've never been able to ping a router based on fiber. You need to buy a static ip (route) and your own router. So the modem no longer acts like a router and more like a bridge. Anyone have any ideas?

Hello FrustratedITdude, Welcome to the WTT Forum. The ability to ping your router is something specific to the router. Some routers will return any ping request automatically, some allow you to turn the setting off, and some have it off by default. Chances are the new router has the setting turned off. What's the make and model of the new router? Cheers, Nahumi

Smart RG, by clear access. model sr300ne

If you are running a "server" to host a game for your friends then there is more involved than being able to ping the router. First of all, you need to know HOW TO FIND your router (and the server) on the internet. If you have a dynamic IP address, then your friends have to know what your public IP address is as it will change at any given time. So your ISP is correct about having a static IP. Your other alernative is to use a service like DynDNS to keep your dynamic IP linked to a static domain name. Second, the router has to be configured to port forward the necessary ports to your "server" computer which is located on your private network. These things would've been setup initially to make it work previously, and the same thing needs to be setup now.