pitt4059
Topic Starter
Microsoft Windows XP Media Center Edition
HP Pavilion a1624n
AMD 64 Athlon X2
Here's what's happened to the computer:
It had the reboot loop, apparently from a virus. Somehow, I was able to get into the safe mode and do a system restore.
After that, I have the following issues:
- the computer says I do not have a printer connected to it.
- no sound
- no start menu
- cannot copy and paste
- cannot download any microsoft updates
- when I try to download and run Malewarebytes, I get a "run-time error '372'" message. It says: Failure to load control 'vbaldrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.
I have CCleaner and Super Antispyware. I was able to run exehelper.scr and VIPRE rescue program. I've run hijackthis after all of that and pasted the logfile here (for some reason, I can copy and paste that but nothing else):
pitt5059HJ.txt
I'm lost on what to do. Can anybody help? Thanks!
Reason for edit: Remove HJT log and upload as attachment.
HP Pavilion a1624n
AMD 64 Athlon X2
Here's what's happened to the computer:
It had the reboot loop, apparently from a virus. Somehow, I was able to get into the safe mode and do a system restore.
After that, I have the following issues:
- the computer says I do not have a printer connected to it.
- no sound
- no start menu
- cannot copy and paste
- cannot download any microsoft updates
- when I try to download and run Malewarebytes, I get a "run-time error '372'" message. It says: Failure to load control 'vbaldrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.
I have CCleaner and Super Antispyware. I was able to run exehelper.scr and VIPRE rescue program. I've run hijackthis after all of that and pasted the logfile here (for some reason, I can copy and paste that but nothing else):
pitt5059HJ.txt
I'm lost on what to do. Can anybody help? Thanks!
Reason for edit: Remove HJT log and upload as attachment.