I believe that I am affected with some spyware. My computer is extremely slow when I am on the Internet. Also, I cannot access my USB ports when my card reader is installed. Can anybody help.
Thanks
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
Let's get some logs and see what we can do.
Please download DDS by sUBs from one of the following links and save it to your desktop.
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.
—————————————————
Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
Java™ 6 can be updated from the Java Control Panel. Go Start > Control Panel(Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now. An update should begin; follow the prompts.
I'm concerned with this:
==== Event Viewer Messages From Past Week ========
11/26/2010 4:22:08 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/26/2010 4:09:50 PM, error: Service Control Manager [7022] - The AVG Free WatchDog service hung on starting.
11/26/2010 4:09:08 PM, error: Service Control Manager [7023] - The Microsoft Antimalware Service service terminated with the following error: %%2147949456
11/26/2010 4:09:00 PM, error: Microsoft Antimalware [5101] - Microsoft Antimalware grace period has expired. Protection against viruses, spyware, and other potentially unwanted software is disabled. Expiration Reason: Windows Activation Technologies genuine validation failed Expiration Date (UTC): 1/1/1601 12:00:00 AM Error Code: 0x80092003 Error Description: An error occurred while reading or writing to a file.
11/26/2010 4:06:53 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/26/2010 2:18:48 AM, error: Disk [11] - The driver detected a controller error on \Device\Harddisk2\D.
11/26/2010 2:17:01 AM, error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\D.
11/25/2010 5:09:58 AM, error: Disk [11] - The driver detected a controller error on \Device\Harddisk4\D.
11/25/2010 5:07:51 AM, error: Disk [11] - The driver detected a controller error on \Device\Harddisk3\D.
11/25/2010 3:28:59 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the avg9wd service.
11/24/2010 10:04:49 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the service.
==== End Of File ===========================
This is sounding like a controller problem to me.
Let's get another scan to see if it finds anything I'm not seeing.
Please download Malwarebytes' Anti-Malware to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
You can go ahead and delete DDS. I suggest you keep Malwarebytes' and update and run it once in awhile… just as a double check on your system.
At this point I suggest that you post in the Windows forum. I don't think your problem is malware related. When you post there… please include a link back to this thread so that the Tech Team can see the information that you have provided here.
The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.
