Hello,
My laptop screen just went blue and it turned off and later when it was powering up it did system restore.
While i was watching a TV ad, i was told Virus can cause this effect.
All this time i was thinking a blue screen would mean my laptop is near its end of life and mother board will fail soon.
Could you please suggest if i should take any action on this.
Thank you. I dont want to send another $700 for a laptop again.
Thank you,
Vineet.
I will be helping you remove malware on your computer. Log research takes time, so please be patient and I'd be grateful if you would note the following:
The fixes are specific to your problem and should only be used for the issues on this machine.
Do not install/uninstall anything on your computer unless advised.
Do not run any other scanning tools other than those instructed for you to use.
Follow the instructions on the order they are given.
Stay with this thread until advised when your computer is clean. Absence of symptoms does not necessarily mean a clean computer.
If you are being helped regarding this problem on another forum please advice us so that we can close this thread.
If you do not reply within 3 days after my last response, I will be asking you whether you still need assistance and if you still don't reply within 48 hours then the topic will be closed.
And lastly, if you have any questions, please ask before proceeding with any of the advised fixes.
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If you are using Windows 7/Vista, you will need to right click and choose "Run as Administrator" to run the tools we will use.
Let's try to determine the BSOD error. Please do the following:
Click on Start then Control Panel.
Click on Switch to Classic View.
In the System Properties window, click on the Advanced tab.
Locate the Startup and Recovery area and click on the Settings button.
In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
Click OK in the Startup and Recovery window.
Click OK in the System Properties window.
From now on, when a problem causes a BSOD or another major error that halts the system, the PC will not automatically reboot. Rebooting manually will be necessary.
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.
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Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
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Please include the contents of the following in your next reply:
DDS.txt
Please attach the second file; Attach.txt. To attach a file, do the following:
Under the reply panel is the Attachments Panel.
Browse for the attachment file you want to upload, then click the green Upload button.
Once it has uploaded, click the Manage Current Attachments drop down box.
