can you try and get a screen shot of the pop-up or give more specifics as to what it is
clear all your cookies and browsing history:
Download Flush Flash Cookies by Bobbi Flekman.
Select the Windows version and save flushflash.exe to your Desktop.
Double-click flushflash.exe to run it.
Select Everything but Site settings.
Click Make it so!.
When the "Killed off all Flash cookies" window opens, click OK.
Close Flush Flash Cookies.
clear all other cookies
Delete all currently saved cookies from your computer.
In Internet Explorer,
click Tools > Internet Options and then click the Delete Cookies button on the General tab.
In Firefox,
click Tools > Clear Recent History > Set Time range to clear to Everything
Click on the arrow next to Details to expand the list of history items.
Select Cookies and make sure that other items you want to keep are not selected.
Click Clear Now to clear the cookies and close the Clear Recent History window
NEXT
Please download TFC to your desktop
Close any open windows.
Double click the TFC icon to run the program
TFC will close all open programs itself in order to run,
Click the Start button to begin the process.
Allow TFC to run uninterrupted.
The program should not take long to finish it's job
Once its finished it should reboot your machine, if not, manually reboot to ensure a complete clean
Okay, I did all that….
It is still giving me a pop up. And I still get 'internet explorer could not open: www.whatthetech.com - operation aborted" message when I try to get into the site typing the address in. So I still have to add /forums to be able to access the site.
Not sure where to go from here. Thoughts?
Thanks,
Jay
Looking good! So was do you think happened? I have Cablevision as my provider. Think it had something to do with them? or was it just a virus that attacked the router. Thank you again for all you hard work with this!
Jay
I don't think it had anything to do with your service provider at all.
It did infect your DNS, but we are seeing a lot of infections that do that, it's hard to know where they come from, just visiting the wrong web site can do it, without even downloading anything.
We just need to clean up our tools now.
please do the following:
You can delete the MBRCheck, DDS, TDSSKiller and RKU logs and programs from your desktop.
NEXT
Follow these steps to uninstall Combofix
Make sure your security programs are totally disabled.
Click START then RUN
Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
[external image: Posted Image]
If there are any other logs/tools remaining > right click and delete them.
NEXT
Below I have included a number of recommendations for how to protect your computer against malware infections.
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe.
Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.
Make Internet Explorer more secure
Click Start > Run
Type Inetcpl.cpl & click OK
Click on the Security tab
Click Reset all zones to default level
Make sure the Internet Zone is selected & Click Custom level
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
Next Click OK, then Apply button and then OK to exit the Internet Properties page.
DownloadTFCto your desktop
Close any open windows.
Double click the TFC icon to run the program
TFC will close all open programs itself in order to run,
Click the Start button to begin the process.
Allow TFC to run uninterrupted.
The program should not take long to finish it's job
Once its finished it should automatically reboot your machine,
if it doesn't, manually reboot to ensure a complete clean
It's normal after running TFC cleaner that the PC will be slower to boot the first time.
WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
Green to go
Yellow for caution
Red to stop
WOT has an addon available for both Firefox and IE
Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles: Think Prevention. PC Safety and Security–What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.
Thank you for your patience, and performing all of the procedures requested.
Please respond one last time so we can consider the thread resolved and close it, thank-you.
~CB