8 replies to this topic

[brightmidnight]

Hello everyone,

Thanks for any help as I am a total amateur with this sort of thing. I had a problem a few days ago with some adware which downloaded itself to my toolbar and kept trying to get me to buy anti-virus software with menacing desktop messages every minute or so. I was able to stop that happening with Spybot, which I had already installed on my computer, but each time I start up now a little black box opens briefly, entitled something like "rnsrv32.exe".

Assuming something was still up, I downloaded Hijack This and ran a scan. A number of problems arose during that in the form of pop-up messages instructing me to send an e-mail to the maker of the software (which keep getting sent back to me as 'failed deliveries', by the way), but here is the log:

Logfile of HijackThis v1.99.1
Scan saved at 16:00:33, on 06/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe
C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exe
C:\Program Files\Fichiers communs\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Fichiers communs\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\tp4serv.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.fr/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: (no name) - {00000000-59D4-4008-9058-080011001200} - (no file)
O2 - BHO: (no name) - {00000000-F09C-02B4-6EC2-AD0300000000} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {3ceff6cd-6f08-4e4d-bccd-ff7415288c3b} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O2 - BHO: (no name) - {7b55bb05-0b4d-44fd-81a6-b136188f5deb} - (no file)
O2 - BHO: (no name) - {8333c319-0669-4893-a418-f56d9249fca6} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {e52dedbb-d168-4bdb-b229-c48160800e81} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adware.Srv32] C:\WINDOWS\system32\runsrv32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Fichiers communs\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Traduire à partir de l'anglais - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Pages liées - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Pages similaires - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Recherche &Google - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Chess - http://download.game...nts/y/ct2_x.cab
O16 - DPF: Yahoo! Hearts - http://download.game...nts/y/ht1_x.cab
O16 - DPF: Yahoo! Poker - http://download.game...nts/y/pt3_x.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://gw.tallinnlv....sCamControl.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers communs\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Service Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\FICHIE~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\Security Center\SymWSC.exe


Ah, well there you go! I see the rnsrv32.exe thing in there, and saw on another thread that you recommended someone delete that. Actually, doing a google search on rnsrv32.exe brought me here in the first place! Anyway, I'm not going to touch anything until informed to do so, of course.

Thank you very much in advance for any assistance.

[Siggyx]

Download SmitfraudFix (by S!Ri) to your Desktop.
http://siri.urz.free...mitfraudFix.zip
Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.



______________________________

Please download the trial version of Ewido anti-malware 3.5 from here:
http://www.ewido.net/en/download/

• Install Ewido anti-malware.
• When installing, under Additional Options uncheck Install background guard and Install scan via context menu.
• When you run Ewido for the first time, you could get a warning "Database could not be found!". Click Ok.
• The program will prompt you to update. Click the Ok button.
• The program will now go to the main screen.

You will need to update Ewido to the latest definition files.

• On the left-hand side of the main screen click the Update Button.
• Click on Start.

The update will start and a progress bar will show the updates being installed.
Once finished updating, close Ewido.

If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates. Make sure to close Ewido before installing the update.
______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter



This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


IMPORTANT: Do NOT run any other options until you are asked to do so!

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.


Running the Clean

Warning: running option #2 on a non infected computer will remove your Desktop background.


Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.

______________________________

Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.




The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
______________________________

Clean out your Temporary Internet files. Proceed like this:

• Quit Internet Explorer and quit any instances of Windows Explorer.
• Click Start, click Control Panel, and then double-click Internet Options.
• On the General tab, click Delete Files under Temporary Internet Files.
• In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
• On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
• Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
• Click OK.

Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
______________________________

Close ALL open Windows / Programs / Folders. Please start Ewido, and run a full scan.

• Click on Scanner
• Click on Settings
  • Under How to scan all boxes should be checked
  • Under Unwanted Software all boxes should be checked
  • Under What to scan select Scan every file
  • Click on Ok
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.

If Ewido finds anything, it will pop up a notification. When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says Perform action on all infections and put a checkmark in the box next to Create encrypted backup, then choose clean and click Ok.

Once the scan has completed, there will be a button located on the bottom of the screen named Save Report.

• Click Save Report button
• Save the report to your Desktop

Close Ewido and Reboot in Normal Mode.
______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter
Answer Yes to the question "Restore Trusted Zone ?" by typing
Y and hit Enter.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
______________________________

Please post:

• c:\rapport.txt
• Ewido log
• A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

[brightmidnight]

Hi Siggyx, Thanks so much for taking the time to help me with this. I got the impression you wanted me to post two rapport.txt logs (?), one before the clean and one after. I may be wrong about that but here's the one before the clean: Oh, I should mention here that I got my computer in France and didn't notice the language option in SmitfraudFix until too late. So I have added approximate translations in brackets after each line... SmitFraudFix v2.40 Rapport fait à 22:50:27,46, 06/05/2006 Executé à partir de C:\Documents and Settings\Chris\Bureau\SmitfraudFix OS: Microsoft Windows XP [version 5.1.2600] »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS C:\WINDOWS\adware-sheriff-box.gif PRESENT ! C:\WINDOWS\adware-sheriff-header.gif PRESENT ! C:\WINDOWS\alexaie.dll PRESENT ! C:\WINDOWS\alxie328.dll PRESENT ! C:\WINDOWS\alxtb1.dll PRESENT ! C:\WINDOWS\antispylab-logo.gif PRESENT ! C:\WINDOWS\blue-bg.gif PRESENT ! C:\WINDOWS\BTGrab.dll PRESENT ! C:\WINDOWS\buy-now-btn.gif PRESENT ! C:\WINDOWS\close-bar.gif PRESENT ! C:\WINDOWS\corner-left.gif PRESENT ! C:\WINDOWS\corner-right.gif PRESENT ! C:\WINDOWS\dlmax.dll PRESENT ! C:\WINDOWS\facts.gif PRESENT ! C:\WINDOWS\footer.giff PRESENT ! C:\WINDOWS\free-scan-btn.gif PRESENT ! C:\WINDOWS\h-line-gradient.gif PRESENT ! C:\WINDOWS\header-bg.gif PRESENT ! C:\WINDOWS\infected.gif PRESENT ! C:\WINDOWS\info.gif PRESENT ! C:\WINDOWS\no-icon.gif PRESENT ! C:\WINDOWS\Pynix.dll PRESENT ! C:\WINDOWS\reg-freeze-box.gif PRESENT ! C:\WINDOWS\reg-freeze-header.gif PRESENT ! C:\WINDOWS\remove-spyware-btn.gif PRESENT ! C:\WINDOWS\susp.exe PRESENT ! C:\WINDOWS\true-stories.gif PRESENT ! C:\WINDOWS\spyware-sheriff-header.gif PRESENT ! C:\WINDOWS\spyware-sheriff-box.gif PRESENT ! C:\WINDOWS\star.gif PRESENT ! C:\WINDOWS\star-grey.gif PRESENT ! C:\WINDOWS\warning-bar-ico.gif PRESENT ! C:\WINDOWS\win-sec-center-logo.gif PRESENT ! C:\WINDOWS\windows-compatible.gif PRESENT ! C:\WINDOWS\yes-icon.gif PRESENT ! C:\WINDOWS\ZServ.dll PRESENT ! »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 C:\WINDOWS\system32\a.exe PRESENT ! C:\WINDOWS\system32\alxres.dll PRESENT ! C:\WINDOWS\system32\bridge.dll PRESENT ! C:\WINDOWS\system32\CWS_iestart.exe PRESENT ! C:\WINDOWS\system32\jao.dll PRESENT ! C:\WINDOWS\system32\mirarsearch_toolbar.exe PRESENT ! C:\WINDOWS\system32\questmod.dll PRESENT ! C:\WINDOWS\system32\runsrv32.dll PRESENT ! C:\WINDOWS\system32\runsrv32.exe PRESENT ! C:\WINDOWS\system32\tcpservice2.exe PRESENT ! C:\WINDOWS\system32\txfdb32.dll PRESENT ! C:\WINDOWS\system32\udpmod.dll PRESENT ! C:\WINDOWS\system32\winapi32.dll PRESENT ! C:\WINDOWS\system32\winsrv32.exe PRESENT ! C:\WINDOWS\system32\wstart.dll PRESENT ! »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Chris\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Menu Démarrer (Start-up menu) »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Chris\Favoris (Favourites) »»»»»»»»»»»»»»»»»»»»»»»» Bureau (Desktop) »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Clés corrompues (Corrupted keys?) »»»»»»»»»»»»»»»»»»»»»»»» Eléments du bureau (Desktop elements?) [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="Ma page d'accueil" (My home page) »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, les clés qui suivent ne sont pas forcément infectées!!! (The following keys may not be infected) SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» Recherche infection wininet.dll (wininet.dll infection search) »»»»»»»»»»»»»»»»»»»»»»»» Fin (End) Right, here's the rapport.txt from after the clean: SmitFraudFix v2.40 Rapport fait à 23:08:25,76, 06/05/2006 Executé à partir de C:\Documents and Settings\Chris\Bureau\SmitfraudFix OS: Microsoft Windows XP [version 5.1.2600] »»»»»»»»»»»»»»»»»»»»»»»» Arret des processus (Processes stopped?) »»»»»»»»»»»»»»»»»»»»»»»» Suppression des fichiers infectés (Deletion of infected files) C:\WINDOWS\adware-sheriff-box.gif supprimé (supprimé = deleted) C:\WINDOWS\adware-sheriff-header.gif supprimé C:\WINDOWS\alexaie.dll supprimé C:\WINDOWS\alxie328.dll supprimé C:\WINDOWS\alxtb1.dll supprimé C:\WINDOWS\antispylab-logo.gif supprimé C:\WINDOWS\blue-bg.gif supprimé C:\WINDOWS\BTGrab.dll supprimé C:\WINDOWS\buy-now-btn.gif supprimé C:\WINDOWS\close-bar.gif supprimé C:\WINDOWS\corner-left.gif supprimé C:\WINDOWS\corner-right.gif supprimé C:\WINDOWS\dlmax.dll supprimé C:\WINDOWS\facts.gif supprimé C:\WINDOWS\footer.gif supprimé C:\WINDOWS\free-scan-btn.gif supprimé C:\WINDOWS\h-line-gradient.gif supprimé C:\WINDOWS\header-bg.gif supprimé C:\WINDOWS\infected.gif supprimé C:\WINDOWS\info.gif supprimé C:\WINDOWS\no-icon.gif supprimé C:\WINDOWS\Pynix.dll supprimé C:\WINDOWS\reg-freeze-box.gif supprimé C:\WINDOWS\reg-freeze-header.gif supprimé C:\WINDOWS\remove-spyware-btn.gif supprimé C:\WINDOWS\spyware-sheriff-header.gif supprimé C:\WINDOWS\spyware-sheriff-box.gif supprimé C:\WINDOWS\star.gif supprimé C:\WINDOWS\star-grey.gif supprimé C:\WINDOWS\true-stories.gif supprimé C:\WINDOWS\susp.exe supprimé C:\WINDOWS\warning-bar-ico.gif supprimé C:\WINDOWS\win-sec-center-logo.gif supprimé C:\WINDOWS\windows-compatible.gif supprimé C:\WINDOWS\yes-icon.gif supprimé C:\WINDOWS\ZServ.dll supprimé C:\WINDOWS\system32\a.exe supprimé C:\WINDOWS\system32\alxres.dll supprimé C:\WINDOWS\system32\bridge.dll supprimé C:\WINDOWS\system32\CWS_iestart.exe supprimé C:\WINDOWS\system32\jao.dll supprimé C:\WINDOWS\system32\mirarsearch_toolbar.exe supprimé C:\WINDOWS\system32\questmod.dll supprimé C:\WINDOWS\system32\runsrv32.dll supprimé C:\WINDOWS\system32\runsrv32.exe supprimé C:\WINDOWS\system32\tcpservice2.exe supprimé C:\WINDOWS\system32\txfdb32.dll supprimé C:\WINDOWS\system32\udpmod.dll supprimé C:\WINDOWS\system32\winapi32.dll supprimé C:\WINDOWS\system32\wstart.dll supprimé »»»»»»»»»»»»»»»»»»»»»»»» Suppression Fichiers Temporaires (Deletion of Temporary Files) »»»»»»»»»»»»»»»»»»»»»»»» Nettoyage du registre (Clean-up of Registry) Nettoyage terminé. (Cleaning completed) »»»»»»»»»»»»»»»»»»»»»»»» Reboot C:\WINDOWS\system32\winsrv32.exe supprimé »»»»»»»»»»»»»»»»»»»»»»»» Fin (End) Okay, I'll post the other logs in another email now.

[brightmidnight]

Right, here's the Ewido log (in French again!):


---------------------------------------------------------
ewido anti-malware - Rapport de scan (Scan report)
---------------------------------------------------------

+ Créé le: 00:44:26, 07/05/2006
+ Somme de contrôle: 7FCD84F3

+ Résultats du scan:

HKU\S-1-5-21-776561741-152049171-1708537768-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E52DEDBB-D168-4BDB-B229-C48160800E81} -> Hijacker.Generic : Nettoyer et sauvegarder
C:\WINDOWS\system32\onpfksrp.ybk -> Trojan.Agent.qe : Nettoyer et sauvegarder


::Fin du rapport (End of report)

(Nettoyer et sauvegarder means cleaned and saved)


And here's the Hijack This log after all that:


Logfile of HijackThis v1.99.1
Scan saved at 01:09:07, on 07/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe
C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exe
C:\Program Files\Fichiers communs\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Fichiers communs\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\tp4serv.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Fichiers communs\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Traduire à partir de l'anglais - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Pages liées - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Pages similaires - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Recherche &Google - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Chess - http://download.game...nts/y/ct2_x.cab
O16 - DPF: Yahoo! Hearts - http://download.game...nts/y/ht1_x.cab
O16 - DPF: Yahoo! Poker - http://download.game...nts/y/pt3_x.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://gw.tallinnlv....sCamControl.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers communs\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Service Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\FICHIE~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\Security Center\SymWSC.exe


I notice that there's some French in there too, so if you have any questions about any of it let me know and I'll translate. 'Fichiers communs' is shared files, for example, but I have no idea what it is you are looking for exactly.

Oh, perhaps I should mention that there was no "checked entry called Security info or something similar" on the Web Pages tab in the Display box. I get the feeling that's nothing to worry about, though.

Right, well please accept my sincere thanks for all your assistance in this matter. Here's hoping that the end is in sight, if not here already!

Chris

[Siggyx]

Scan with hijackthis and put a chek beside this line and choose FIX O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file) Other than that look good. How is it running?

[brightmidnight]

Hi Siggyx, Brilliant. Done that and everything seems to be running smoothly. It starts up quicker than before and with no strange boxes appearing! I have a little question concerning Norton Anti-Virus, as it flagged up a warning when I first ran SmitfraudFix (as you predicted it might). Of all the options it gave me in French, I maybe hastily chose "authorise this script" when another option was "authorise this script this one time" (or something like that). Has doing that left me vulnerable to similar, but malevolent, programmes or is there nothing to worry about? Otherwise, do I need to create a clean restore point or am I in the clear? Thanks once again, Chris

[brightmidnight]

Sorry, I've got one last question, relating to the types of malware I had on my computer. As far as you know, were they relatively harmless in nature or do I have privacy/password issues to worry about? You're a legend, cheers.

[Siggyx]

This was not a password stealer you had, but never hurts to change them opnce in awhile anyway.

Sun Java has updated to remove 5 known critical issue.

It is important to remove older versions as these are the ones with the holes in them. You will be surprised when you go to add/remove to see all of the versions sitting there.

Remove all o the old ones.

Download Newest >>>> http://www.java.com/...nload/index.jsp

Once installed you can test to see that it is in fact installed >>>>

Sun Java Test

If you dont have these three programs I would recommend that you get them. Spywareblaster, Spywareguard and IESPY AD. They will add 1000's of sites to your resticted zone and block some hijacks from happening. In my signature below is also a tutorial on how to harden IE, a good read and very helpful to stop these things in the future. I also have a FREE FIREWALL and FREE ANTI VIRUS if you need one.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on.

Safe Surfing.

[Siggyx]

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