In order to deal w/ the freezes & blackouts, I shut down & restart each time.
Also I have been receiving this message each time I start the laptop,… Air message:
Error/Could not find C:program files\AT&T \Communication Manager
I am unable to use my remote internet connect device.
I went to control panel and did as much as I understand, in order to find a solution; but unsuccessfully.
Can you offer any assistance. I'm a novice at this subject.
Thank you.
Karal
Welcome to WhattheTech. My name is Blottedisk, I'll be happy to assist you with all your malware problems you have on your computer. Solving any malware-related problem may or may not solve other issues you have with your machine. Before we start fixing your computer, there are a few points you need to know:
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then the thread will be locked due to inactivity. However, if you will be away, let us know and we will be sure to keep the thread open.
Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.. Please don't start a new topic, but reply on this one.
Malware Logs can sometimes take a lot of time to research and interpret. Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
If you don't understand something, please ask! If you find any new problems and/or details, please post them!
Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process. Please do not delete anything unless instructed to. Do not use the comptuer exept for downloading tools and checking this topic
Please be aware that I am still in training, and all of my replies to you will be checked for accuracy by one of our experts to ensure that I am giving you the best possible advice. This may cause a delay in response time, but I will do my best to keep it as short as possible.
Remember: absence of symptoms does not mean your computer is clean.
Reply to this topic until I say your computer is clean. Please bear with me, I will post back to you as soon as I can.
You mention in the topic title that the firewall is blocking a program. Would you please provide more information on this? Can you take a screenshot to the pop-up next time the Firewall blocks the program?
Ok, now please download OTL from one of the following mirrors:
This is THE Mirror
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Save it to your desktop
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click on Minimal Output at the top
Download the following file scan.txt to your Desktop. Click here to download it. You may need to right click on it and select "Save"
Double click inside the Custom Scan box at the bottom
A window will appear saying "Click OK to load a custom scan from a file or Cancel to cancel"
Click the OK button and navigate to the file scan.txt which we just saved to your desktop
Select scan.txt and click Open. Writing will now appear under the Custom Scan box
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.
