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Spyware / Malware / Virus Removal

madsciens twin

1 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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I'm having the same issues as madscien in this forum. Norton, suspicious.mystic, blue screen… Have most of my data backed up fortunately, would it be easier for me to wipe the hard drive, and if so, how?? BTW, I'm on a netbook, no cd/dvd drive,,, using another netbook to type this.
Hello,

My name is SweetTech. I would be glad to take a look at your log and help you with solving any malware problems.

If you have already received help elsewhere please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
  • Please make sure to carefully read any instruction that I give you.
    Reading too lightly will cause you to miss important steps, which could have destructive effects.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. It's important to note that these instructions are not suitable for any other computer, even if the issues are fairly similar.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic. The only time you can and should PM me is when I have not been replying to you for several days (usually around 3 days) and you need an explanation. If that's the case, just send me a message to me on here. ;)
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.
____________________________________________________

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Under Custom Scan paste this in


    netsvcs
    %SYSTEMDRIVE%\*.*
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\Fonts\*.ini
    %systemroot%\Fonts\*.ini2
    %systemroot%\Fonts\*.exe
    %systemroot%\system32\spool\prtprocs\w32x86\*.*
    %systemroot%\REPAIR\*.bak1
    %systemroot%\REPAIR\*.ini
    %systemroot%\system32\*.jpg
    %systemroot%\*.jpg
    %systemroot%\*.png
    %systemroot%\*.scr
    %systemroot%\*._sy
    %APPDATA%\Adobe\Update\*.*
    %ALLUSERSPROFILE%\Favorites\*.*
    %APPDATA%\Microsoft\*.*
    %PROGRAMFILES%\*.*
    %APPDATA%\Update\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lnk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %systemroot%\*.config
    %systemroot%\system32\*.db
    %PROGRAMFILES%\Internet Explorer\*.dat
    %PROGRAMFILES%\Internet Explorer\*.tmp
    %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
    %PROGRAMFILES%\PC-Doctor\Downloads\*.*
    %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
    %PROGRAMFILES%\Mozilla Firefox\firefox.exe /md5
    %PROGRAMFILES%\Internet Explorer\iexplore.exe /md5
    %USERPROFILE%\Desktop\*.exe
    %PROGRAMFILES%\Common Files\*.*
    %systemroot%\*.src
    %systemroot%\install\*.*
    %systemroot%\system32\DLL\*.*
    %systemroot%\system32\HelpFiles\*.*
    %systemroot%\system32\rundll\*.*
    %systemroot%\winn32\*.*
    %systemroot%\Java\*.*
    %systemroot%\system32\test\*.*
    %systemroot%\system32\Rundll32\*.*
    %systemroot%\AppPatch\Custom\*.*
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
  • You may need two posts to fit them both in.


NEXT:




Scanning with GMER

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.


[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in your reply.

Notes:
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries


– If you encounter any problems, try running GMER in safe mode.
– If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



NEXT:



Please download MBRCheck.exe to your Desktop. Run the application.

If no infection is found, it will produce a report on the desktop. Post that report in your next reply.

If an infection is found, you will be presented with the following dialog:

Enter 'Y' and hit ENTER for more options, or 'N' to exit:


Type N and press Enter. A report will be produced on the desktop. Post that report in your next reply.
Thanks for your reply SweetTech. Using my other netbook to type this. Computer will not boot from last known good configuration, or safe mode This is the screen I get when attempting Safe Mode.. ***************************************************************************** Safe Mode Safe Mode with Networking Safe Mode with Command Prompt Last Known Good Configuration (your most recent settings that worked) Start Windows Normally Use the up an down arrow keys to move the highlight of your choice. multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\ntoskrnl.exe multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\hal.dll multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\KDCOM.DLL multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\BOOTVID.dll multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\config\system multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\c_1252.nls multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\c_850.nls multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\l_intl.nls multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\FONTS\vgaoem.fon multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\ACPI.sys multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\WMILIB.SYS multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\pci.sys multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\isapnp.sys
I think that the quickest solution for you may be to reformat and reinstall your operating system. If you need assistance doing so, then I suggest you post in our Windows forum, and see what solutions the techs may provide you with.

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