3 replies to this topic

[suzannaski]

Hi First, I have to apologize if this was already covered; every time I try to search the forums I get a timeout error message, and I have used up my free time this morning already. Second, my problem is that my husband's computer will not allow cookies, no matter what settings I adjust in the tools. I've even (reluctantly) set everything to minumum or low and restarted the computer. Specifically, he can't log in to ebay. It was working yesterday. I suspect that one of the anti malware or firewall programs is overriding, but I just don't know where to look. I just last week had to undo the damage from "Antivir Pro" on his computer. Thanks in advance!

[Jimbo1]

Hiya SuzannaskI,

Sorry to hear about your problems,

1. You said that you have to undo the damage from Antivir Pro?
Question? Did you go to our Malware section for removing this or did you get help at another site?

If so please post the link to that site to read over what was done.

2. If you did removed it yourself, they may still a possibility of left over infections. If so what programs did you use to remove the infection? Reason I am asking this, it’s is possible that you still may have some leftover’s that may be causing your problems.

It may be best to head over to the Malware Section to have them take a look to be sure your system is free from infections.

Once cleared of any infections and if the problems still exist, then please report back here.

Here is the link of how to do this.

http://forums.whatth...howtopic=106388

Jimbo1

[suzannaski]

Hi Jimbo Yes, I used this site's instructions for removing Antivir. I did a workaround by logging in as another user, did Spybot & MBAM & ATF cleaner (in the order that the instructions said) There is one other program- Super Anti Malware- that seems to be legit from the googling research I did. I reset his security & privacy levels lower (again) and restarted; somehow they all got set to max. Then I added ebay to his list of trusted sites. How would I find out about leftovers? HJT? Thanks Sue

Edited by suzannaski, 10 August 2010 - 01:16 PM.

[Jimbo1]

Had to ask, because my thoughts and seeing this in the past, most times some software may not catch all or sometimes their still could be a lurking problem.

Was thinking may be worth a shot to insure the machine is clean before trying to offer a fix, to be sure we are not beating ourselves to death of chasing 2 problems when it could just be one.

But if you want to try this and see if you can do a little trouble shooting possible plug in's that may be causing this problem is to run IE in safe mode, you can do so by running this test and see if you can log on to that site. If IE does work this way, then try and disable the add on 1 by 1 till you hit upon the problem.

(IE Trouble Shooting)

1. Please remember that it is possible to use IE with No Add-ons, without making permanent changes to the regular configuration of IE.
Start - All Programs - Accessories - System Tools - Internet Explorer (no add-ons)

2. This is much like SAFE Mode, in that it does not change normal settings, but allows for functioning in a testing environment without the influence of those normal settings.

In concept, the use of Internet Explorer no add-ons is "similar" to renaming a file extension instead of deleting the file.

Here's an MSDN comment about the use of Internet Explorer - no add-ons: http://blogs.msdn.co.../25/678113.aspx

If this does not help, I would suggest to let the Malware Team take a look at your system to be sure it is free from infections.

Here is the link of how to do this.

http://forums.whatth...howtopic=106388

Once cleared of any infections and if the problems still exist, then report back here. Thanks.


Jimbo1

Edited by Jimbo1, 11 August 2010 - 07:59 AM.