I've attached the Hijackthis log as requested. This virus continually displays Security Warning pop-ups stating that an application cannot be executed, amongst other bothersome false alerts. Thank you in advance for any help with this nuisance of a virus!
My name is Satchfan and I would be glad to help you with your computer problem. Please read the following guidelines which will help to make cleaning your machine easier:
• Please do not install/uninstall any programs unless asked to.
• Please do not run any scans other than those requested
• Please follow all instructions in the order posted
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• If you don't understand something, please don't hesitate to ask for clarification before proceeding
• The fixes are specific to your problem and should only be used for this issue on this machine.
• Please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed! Please note that I am still in training and my replies need to be checked by an expert in order for you to receive the best possible advice. This may result in a small delay between my posts but I shall try to keep this to a minimum.
I am looking through your log now and will reply as soon as possible.
I have looked at your log and see signs of infection but need you to run some more tools so we can look deeper.
Run ExeHelper
Please download exeHelperby Raktor to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up; press any key to close it once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Run OTL
Download OTL to your Desktop
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
When the window appears, underneath Output at the top change it to Minimal Output.
Check the boxes beside LOP Check and Purity Check.
Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them in your next reply.
Could you please tell me which application cannot be executed and if there are any other symptoms. Also, let me know whether you use a proxy for connecting to the Internet.
Hello acerra
It has been several days since I asked you to follow some steps to help diagnose your computer problems.
Please let me know if you still require help.
Thanks
Satchfan