Not sure where 2 go
Posted 01 April 2010 - 07:34 PM
Register to Remove
Posted 01 April 2010 - 09:04 PM
Posted 02 April 2010 - 11:27 AM
While such requests are often legitimate, and come from users who experience exactly the kind of problem that you post, we have no way of determining legitimate vs. not legitimate, therefore we do not respond to such requests.
Microsoft provides limited assistance at 2 sites
Both sites depend upon information that you and/or your sister may or may not have in your possession:
1. Password reset disk (The owner must have created this in advance of any difficulty)
2. Access to another user-account that does have administrative permissions.
3. Access to the default administrator account either by password or by "blank" if the original owner failed to password protect the default Administrator account.
Otherwise, you may be facing a more complicated procedure involving repair installation of the XP operating system.
If this (repair installation) course of action becomes necessary, you will need the 25 digit Product Key for XP operating system, plus the installation CD media.
Your sister's school may have provided the machine for use during participation in the "special class" without regard to needs that could arise after that participation was complete. Unfortunately, this does occur, leaving people in situations similar to what you may now be experiencing.
While there are sites and resources on the internet that claim to be able to circumvent Windows XP password protection, there are risks involved.
WTT Forums does not assist with those types of sites/resources.
Word of caution: If you do venture into a third-party password reset utility..... Be sure to first save all of the important data, files, media and information that you do not wish to risk losing. Don't forget to make backup copies of any application/utility installation media and record the registration user-name, password and Product Key Code for those applications/utilities in case you eventually need to reinstall them.
Posted 02 April 2010 - 01:40 PM
Posted 02 April 2010 - 02:03 PM
Posted 03 April 2010 - 04:38 PM
Posted 03 April 2010 - 05:03 PM
As to the Power Point issue... that is entirely separate.
If your machine has a prior version of Power Point, the school's Office 2007 Power Point, will be able to read/display/convert it.
Posted 03 April 2010 - 05:55 PM
Posted 03 April 2010 - 07:08 PM
Version 6.0 is buggy and no longer supported for security updates.
Though 8.0 has significantly more security features, I still use IE 7.0 and find that it runs better on my older and lower resource machines.
Version 7.0 is still supported for security updates, but I suppose sometime soon, I'll have to bite the bullet and upgrade to 8.0
I use Firefox 3.6x for most all browsing, and IE only for Windows and MS updates, and a couple of government sites.
This discussion raises the issue of eventual inevitable solution for this machine.... which may involve a fresh installation of the operating system and drivers.
You "may" be able to solve the immediate 0xc000012d by updating your video/graphics driver (particularly if it is nVidia brand.
Unhappily, we do not know what method the school system used for installing the operating system and drivers.
They may have used the machine as an incorporated part of their Network, and may have deployed OS and drivers accordingly.
But maybe you will be lucky and find that your version of Windows does have an individual Product Key (25 digit alphanumeric code)
Have a look on the outside of the case, usually on the bottom, or possibly inside the compartment for the main battery.
If you find the holographic MS Product Key Code Sticker, then all you may need is the matching installation CD
It's also the case that if you eventually re-install the Windows Operating System, you will loose all of the installed applications, including MS Office if that is installed.
Again, you may be able to discover the Product Key Code, this time by using Belarc Advisor
It is always handy to have a print-put of Belarc Advisor for any machine, since it lists your Product Key Codes as well as identifying information about all of your hardware.
But my meandering thoughts may be taking you way beyond what you wanted to get involved with.
If your machine is functioning as you wished at this point, then we can take a break and resume any larger scale plans at such time as you prefer.
Posted 04 April 2010 - 09:50 AM
Posted 04 April 2010 - 11:07 AM
Posted 04 April 2010 - 11:52 AM
Posted 04 April 2010 - 12:23 PM
Posted 04 April 2010 - 12:32 PM
I also have another question I know for our desktop computer when I put the internet on to our computer the phone company came out and set it up would they need to do that with this laptop where they install it with the cd like they did with the other computer? Would that help put on Internet Explorer 7 or higher on this computer?
The internet connection is unrelated to version of browser.
If your phone company set up your modem (DSL) as an "always on" connection, then you should be able to connect any computer that you wish.
Presuming that you connect to internet via Ethernet cable from your modem, plug it into the laptop.
Trouble-shooting help, if needed, is available via http://support.microsoft.com/kb/313242
Posted 06 April 2010 - 06:21 AM
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