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Help with creating a HelpDesk icon that pulls computer data and emails


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5 replies to this topic

#1 Dallas_Spohn

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Posted 11 March 2010 - 07:20 AM

Imagine sitting at work, doing your job when your account gets locked out or you need assistance installing activex controls, your phone stops working or any of the number of things you would normally call helpdesk for. I would like to create an icon that they can click on and it pops up a message box that asks them what is the issue. After filling it out and sending it I would like the script to grab all the computer detail that we normally ask them and send that as well. What do I need to learn first to start my build? How would I go about doing this? I imagine Batch and VBS but not sure. Maybe some ideas from you would help me get started. Thank you.

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#2 Doug

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Posted 11 March 2010 - 09:17 PM

First things First. First you need to get permission from your company and assure that the Employee Manual specifically states and allows all that you'd wish to do. There is a big difference between providing easy IM/PM/email access/chat with IT, and clicking on a link that would initiate a variety of general scans, collecting machine information and sending it to IT with or without consent. Check with your legal beagles first.
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#3 Dallas_Spohn

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Posted 11 March 2010 - 09:57 PM

No worries, it is all good to go.

#4 Doug

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Posted 11 March 2010 - 11:53 PM

Your idea is a common dream that often rises to the level of a reasonable business concern for companies with multiple workstations and a dedicated infrastructure. Commercially, companies like Novell Worldwide, Cisco System and Computer Science Corp, are in the business of creating such infrastructure systems. Alternately, thousands of companies employ highly trained IT techs to design, build and manage their networks, inclusive of monitoring and repair. Privately, there are retailers such as Logmein, TeamViewer, who sell subscription service to users on a per-seat basis. The actuality of the idea is complex, involving more than gathering information and replying to help-desk questions. It is also quite an expensive proposition. If you are a very small company, under 50 workstation, you may benefit from a per subscription service. If you are a small company, under 250 workstations, you might consider contracting with a local networking specialist. If you are larger, you may do better investigating one of the above large companies or to employ your own IT staff. One way or another, your idea is beyond the scope of the kind of assistance that we at WTT Forums would provide. Best Regards,
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#5 Dallas_Spohn

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Posted 13 March 2010 - 08:40 AM

ok, thanks for the input. Can WTT Forums provide common scripting resources and ideas? If so I would like to stay around and provide my knowledge and skills in exchange for learning to read the logs and understand what I am looking at from you guys over in malware removal.

#6 Doug

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Posted 13 March 2010 - 10:27 AM

ok, thanks for the input. Can WTT Forums provide common scripting resources and ideas? If so I would like to stay around and provide my knowledge and skills in exchange for learning to read the logs and understand what I am looking at from you guys over in malware removal.


Can WTT Forums provide common scripting resources and ideas?

If you read through the Forum topics you may find that we do that on a daily basis when assisting those Members who post problems and ask assistance.
But that may not be precisely what you are referring to.
Please expand on what you mean.

If so I would like to stay around and provide my knowledge and skills in exchange for learning to read the logs and understand what I am looking at from you guys over in malware removal.


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