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Spyware / Malware / Virus Removal

[Resolved] exeHelper didn't help

7 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Currently I am trying to remove the virus "Antivirus XP 2010" Here is the log from exeHelper: exeHelper by Raktor Build 20091220 Run at 15:57:27 on 03/05/10 Now searching… Checking for numerical processes… Checking for sysguard processes… Checking for bad processes… Checking for bad files… Checking for bad registry entries… Resetting filetype association for .exe Resetting filetype association for .com Resetting userinit and shell values… Resetting policies… –Finished–
Post #4
[external image: Posted Image]


DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:


XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.




Please do not delete anything unless instructed to.


We've been seeing some Java infections lately.
Go here and follow the instructions to clear your Java Cache


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #5
ComboFix 10-03-05.01 - Compaq_Administrator 03/05/2010 17:32:03.1.1 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.447.189 [GMT -6:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\~GLHTTP1.TMP
c:\docume~1\COMPAQ~1\LOCALS~1\Temp\IadHide5.dll
c:\documents and settings\Compaq_Administrator\Local Settings\Application Data\av.exe
c:\documents and settings\Compaq_Administrator\Local Settings\Temp\IadHide5.dll
c:\documents and settings\Compaq_Administrator\Local Settings\Temporary Internet Files\0yLj81MXp.jpg
c:\documents and settings\Compaq_Administrator\Local Settings\Temporary Internet Files\Obo4a.jpg
c:\documents and settings\Compaq_Administrator\Local Settings\Temporary Internet Files\oPPLjNBA1.jpg
c:\documents and settings\Compaq_Administrator\Local Settings\Temporary Internet Files\X0OLpb77x.jpg
c:\program files\Internet Explorer\SET76.tmp
c:\program files\Internet Explorer\SET77.tmp
c:\program files\Internet Explorer\SET79.tmp
c:\program files\Internet Explorer\SETDA.tmp
c:\program files\Internet Explorer\SETDB.tmp
c:\program files\Internet Explorer\SETDC.tmp
c:\program files\MyWebSearch
c:\windows\Downloaded Program Files\popcaploader.dll
c:\windows\Downloaded Program Files\popcaploader.inf
c:\windows\EventSystem.log
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2010-02-06 to 2010-03-06 )))))))))))))))))))))))))))))))
.

2010-03-05 21:40 . 2010-03-05 21:40 ——– d—–w- c:\program files\ERUNT
2010-03-05 19:23 . 2010-03-05 19:23 ——– d—–w- c:\program files\AVG

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-06 00:00 . 2007-09-02 23:56 ——– d—–w- c:\program files\Symantec AntiVirus
2010-03-05 22:34 . 2006-11-28 03:16 ——– d—–w- c:\program files\MSN Messenger
2010-03-05 22:32 . 2007-09-15 20:49 ——– d—–w- c:\program files\Windows Live Toolbar
2010-01-30 17:57 . 2009-10-05 15:55 ——– d—–w- c:\program files\Microsoft Silverlight
2010-01-30 01:29 . 2009-10-31 00:40 144160 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Move Networks\uninstall.exe
2010-01-30 01:29 . 2008-09-24 17:04 ——– d—–w- c:\documents and settings\Compaq_Administrator\Application Data\Move Networks
2010-01-30 01:29 . 2009-12-10 19:26 4187512 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Move Networks\plugins\npqmp071505000011.dll
2010-01-30 01:29 . 2010-01-30 01:29 1436320 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Move Networks\MoveMediaPlayerWinSilent_071505000011.exe
2010-01-24 01:23 . 2008-11-05 21:26 1956072 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\fpupdateax\fpupdateax.exe
2010-01-12 00:51 . 2006-11-27 03:39 8010 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\wklnhst.dat
2010-01-05 10:00 . 2004-08-10 04:00 832512 —-a-w- c:\windows\system32\wininet.dll
2010-01-05 10:00 . 2004-08-10 04:00 78336 —-a-w- c:\windows\system32\ieencode.dll
2010-01-05 10:00 . 2004-08-10 04:00 17408 —-a-w- c:\windows\system32\corpol.dll
2009-12-16 20:42 . 2010-01-07 20:31 872960 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
2009-12-16 20:42 . 2010-01-07 20:31 43008 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbarloader.dll
2009-12-16 20:42 . 2010-01-07 20:31 340480 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\libraries\googletoolbar-ff2.dll
2009-12-16 20:41 . 2010-01-07 20:31 346624 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\libraries\googletoolbar-ff3.dll
2009-12-10 19:27 . 2009-12-10 19:27 97144 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\Move Networks\ie_bin\MovePlayerUpgrade.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-30 67584]
"ftutil2"="ftutil2.dll" [2004-06-07 106496]
"RTHDCPL"="RTHDCPL.EXE" [2006-06-14 16239616]
"AlwaysReady Power Message APP"="ARPWRMSG.EXE" [2005-08-03 77312]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2005-07-23 237568]
"HPBootOp"="c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [2006-02-16 249856]
"Reminder"="c:\windows\Creator\Remind_XP.exe" [2004-12-14 663552]
"Lexmark 1200 Series"="c:\program files\Lexmark 1200 Series\lxczbmgr.exe" [2006-07-13 57344]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2007-03-15 257088]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-04-27 282624]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-11-21 52840]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2007-03-15 125632]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2006-09-04 180269]
"DISCover"="c:\program files\DISC\DISCover.exe" [2007-10-31 1095256]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]

c:\documents and settings\Default User\Start Menu\Programs\Startup\
Pin.lnk - c:\hp\bin\CLOAKER.EXE [2006-9-4 27136]
PinMcLnk.lnk - c:\hp\bin\cloaker.exe [2006-9-4 27136]

c:\documents and settings\Guest\Start Menu\Programs\Startup\
PinMcLnk.lnk - c:\hp\bin\cloaker.exe [2006-9-4 27136]

c:\documents and settings\Compaq_Administrator\Start Menu\Programs\Startup\
Yahoo! Widgets.lnk - c:\program files\Yahoo!\Widgets\YahooWidgets.exe [2008-3-18 4742184]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]
Auto Detect.lnk - c:\program files\iConcepts Music Express\MEAutoDetect.exe [2009-9-21 374104]
Clean Access Agent.lnk - c:\program files\Cisco Systems\Clean Access Agent\CCAAgentLauncher.exe [2007-12-7 28672]
Compaq Connections.lnk - c:\program files\Compaq Connections\5577497\Program\Compaq Connections.exe [2006-9-4 36903]

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Compaq Connections\\5577497\\Program\\Compaq Connections.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=
"c:\\Program Files\\DISC\\DISCover.exe"=
"c:\\Program Files\\DISC\\DiscStreamHub.exe"=
"c:\\WINDOWS\\system32\\LEXPPS.EXE"=

R2 SavRoam;SAVRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [3/14/2007 6:48 PM 116416]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [9/15/2009 12:36 AM 102448]
.
Contents of the 'Scheduled Tasks' folder

2010-03-05 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 17:20]
.
.
——- Supplementary Scan ——-
.
uStart Page = https://myu.usd.edu/
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
Trusted Zone: trymedia.com
DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} - hxxp://aolsvc.aol.com/onlinegames/trytrijinx/TriJinx.1.0.0.86.cab
FF - ProfilePath - c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxps://myu.usd.edu/uPortal/render.userLayoutRootNode.uP
FF - component: c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\documents and settings\Compaq_Administrator\Application Data\Move Networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\Compaq_Administrator\Application Data\Move Networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\extensions\[removed]\plugins\npmozax.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npyaxmpb.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA} - c:\program files\Common Files\Ahead\Lib\NMBgMonitor.exe
HKLM-Run-PCDrProfiler - (no file)



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-05 17:58
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(596)
c:\windows\system32\Ati2evxx.dll

- - - - - - - > 'explorer.exe'(2476)
c:\windows\system32\WININET.dll
c:\docume~1\COMPAQ~1\LOCALS~1\Temp\IadHide5.dll
c:\windows\system32\ieframe.dll
c:\progra~1\WINDOW~1\wmpband.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
c:\program files\Microsoft Office\OFFICE11\msohev.dll
.
———————— Other Running Processes ————————
.
c:\windows\system32\Ati2evxx.exe
c:\program files\Common Files\Symantec Shared\ccSetMgr.exe
c:\program files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\program files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\program files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
c:\windows\system32\LEXBCES.EXE
c:\windows\system32\LEXPPS.EXE
c:\windows\arservice.exe
c:\program files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
c:\program files\Symantec AntiVirus\DefWatch.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Symantec AntiVirus\Rtvscan.exe
c:\windows\ehome\mcrdsvc.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\Ati2evxx.exe
c:\windows\RTHDCPL.EXE
c:\windows\ARPWRMSG.EXE
c:\program files\Lexmark 1200 Series\lxczbmon.exe
c:\windows\eHome\ehmsas.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\Cisco Systems\Clean Access Agent\CCAAgent.exe
c:\program files\DISC\DiscStreamHub.exe
.
**************************************************************************
.
Completion time: 2010-03-05 18:12:51 - machine was rebooted
ComboFix-quarantined-files.txt 2010-03-06 00:12

Pre-Run: 41,400,803,328 bytes free
Post-Run: 41,510,027,264 bytes free

- - End Of File - - 035804510AE9D7129B231B48865A038F
Post #7
It's a lot better, the antivirus xp 2010 dialog boxes don't seem to be popping up anymore and I don't see av.exe in the system processes anymore. I think it may be gone and taken care of cause that what it sure seems like?
Post #8
Trusted Zone: trymedia.com <–Remove that one from your trusted zones.


After the above:

Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START then RUN
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    If you used DeFogger
    You must remember to re-enable your Emulation drivers once we are finished, double click DeFogger to run the tool.

    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.

    Your Emulation drivers are now re-enabled.


    To be on the safe side, I would also change all my passwords.



    Here's my usual all clean post

    Log looks good :D


    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.


I would suggest you read How to Prevent Malware:
Post #9
How do I remove " trymedia.com " from my trusted zone and what do I do to get there? Also, thank you very much for all of your help, I really appreciate it.
Post #11
it doesn't show any sites in the trusted sites thing for IE. I'll get right on the rest of what you advised, unless maybe I'm doing something wrong.
Post #12
Copy/paste the text in the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Take your mouse, and place your cursor at the beginning of the text in the box below, then click and hold the left mouse button, while pulling your mouse over the text. This should highlight the text. Now release the left mouse button. Now, with the cursor over the highlighted text, right click the mouse for options, and select 'copy'. Now over the empty Notepad box, right click your mouse again, and select 'paste' and you will have copied and pasted the text. 

DDS::
Trusted Zone: trymedia.com

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:
1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …


[external image: Posted Image]

Drag CFScript.txt into ComboFix.exe


Then post the results log using Copy / Paste


Also please describe how your computer behaves at the moment.
Post #13
computer seems pretty much back to normal, though it's my girlfriend's computer so I'm not completely familiar. It's kind of slow, but it has been since it's an older emachines…
Anyway, here's the log:

ComboFix 10-03-05.01 - Compaq_Administrator 03/05/2010 19:54:18.2.1 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.447.157 [GMT -6:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Compaq_Administrator\Desktop\CFScript.txt
AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\docume~1\COMPAQ~1\LOCALS~1\Temp\IadHide5.dll
c:\documents and settings\Compaq_Administrator\Local Settings\temp\IadHide5.dll

.
((((((((((((((((((((((((( Files Created from 2010-02-06 to 2010-03-06 )))))))))))))))))))))))))))))))
.

No new files created in this timespan

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-06 02:09 . 2007-09-02 23:56 ——– d—–w- c:\program files\Symantec AntiVirus
2010-03-05 22:34 . 2006-11-28 03:16 ——– d—–w- c:\program files\MSN Messenger
2010-03-05 22:32 . 2007-09-15 20:49 ——– d—–w- c:\program files\Windows Live Toolbar
2010-03-05 19:23 . 2010-03-05 19:23 ——– d—–w- c:\program files\AVG
2010-01-30 17:57 . 2009-10-05 15:55 ——– d—–w- c:\program files\Microsoft Silverlight
2010-01-30 01:29 . 2008-09-24 17:04 ——– d—–w- c:\documents and settings\Compaq_Administrator\Application Data\Move Networks
2010-01-12 00:51 . 2006-11-27 03:39 8010 —-a-w- c:\documents and settings\Compaq_Administrator\Application Data\wklnhst.dat
2010-01-05 10:00 . 2004-08-10 04:00 832512 ——w- c:\windows\system32\wininet.dll
2010-01-05 10:00 . 2004-08-10 04:00 78336 —-a-w- c:\windows\system32\ieencode.dll
2010-01-05 10:00 . 2004-08-10 04:00 17408 —-a-w- c:\windows\system32\corpol.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-30 67584]
"ftutil2"="ftutil2.dll" [2004-06-07 106496]
"RTHDCPL"="RTHDCPL.EXE" [2006-06-14 16239616]
"AlwaysReady Power Message APP"="ARPWRMSG.EXE" [2005-08-03 77312]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2005-07-23 237568]
"HPBootOp"="c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [2006-02-16 249856]
"Reminder"="c:\windows\Creator\Remind_XP.exe" [2004-12-14 663552]
"Lexmark 1200 Series"="c:\program files\Lexmark 1200 Series\lxczbmgr.exe" [2006-07-13 57344]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2007-03-15 257088]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-04-27 282624]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-11-21 52840]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2007-03-15 125632]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2006-09-04 180269]
"DISCover"="c:\program files\DISC\DISCover.exe" [2007-10-31 1095256]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]

c:\documents and settings\Default User\Start Menu\Programs\Startup\
Pin.lnk - c:\hp\bin\CLOAKER.EXE [2006-9-4 27136]
PinMcLnk.lnk - c:\hp\bin\cloaker.exe [2006-9-4 27136]

c:\documents and settings\Guest\Start Menu\Programs\Startup\
PinMcLnk.lnk - c:\hp\bin\cloaker.exe [2006-9-4 27136]

c:\documents and settings\Compaq_Administrator\Start Menu\Programs\Startup\
Yahoo! Widgets.lnk - c:\program files\Yahoo!\Widgets\YahooWidgets.exe [2008-3-18 4742184]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]
Auto Detect.lnk - c:\program files\iConcepts Music Express\MEAutoDetect.exe [2009-9-21 374104]
Clean Access Agent.lnk - c:\program files\Cisco Systems\Clean Access Agent\CCAAgentLauncher.exe [2007-12-7 28672]
Compaq Connections.lnk - c:\program files\Compaq Connections\5577497\Program\Compaq Connections.exe [2006-9-4 36903]

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Compaq Connections\\5577497\\Program\\Compaq Connections.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=
"c:\\Program Files\\DISC\\DISCover.exe"=
"c:\\Program Files\\DISC\\DiscStreamHub.exe"=
"c:\\WINDOWS\\system32\\LEXPPS.EXE"=

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [9/15/2009 12:36 AM 102448]
.
Contents of the 'Scheduled Tasks' folder

2010-03-06 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 17:20]
.
.
——- Supplementary Scan ——-
.
uStart Page = https://myu.usd.edu/
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} - hxxp://aolsvc.aol.com/onlinegames/trytrijinx/TriJinx.1.0.0.86.cab
FF - ProfilePath - c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxps://myu.usd.edu/uPortal/render.userLayoutRootNode.uP
FF - component: c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\documents and settings\Compaq_Administrator\Application Data\Move Networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\Compaq_Administrator\Application Data\Move Networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\xzwbw6po.default\extensions\[removed]\plugins\npmozax.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npyaxmpb.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-05 20:09
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(596)
c:\windows\system32\Ati2evxx.dll

- - - - - - - > 'explorer.exe'(3324)
c:\windows\system32\WININET.dll
c:\docume~1\COMPAQ~1\LOCALS~1\Temp\IadHide5.dll
c:\progra~1\WINDOW~1\wmpband.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
c:\program files\Microsoft Office\OFFICE11\msohev.dll
.
———————— Other Running Processes ————————
.
c:\windows\system32\Ati2evxx.exe
c:\program files\Common Files\Symantec Shared\ccSetMgr.exe
c:\program files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\program files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\program files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
c:\windows\system32\LEXBCES.EXE
c:\windows\system32\LEXPPS.EXE
c:\windows\arservice.exe
c:\program files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
c:\program files\Symantec AntiVirus\DefWatch.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Symantec AntiVirus\SavRoam.exe
c:\program files\Symantec AntiVirus\Rtvscan.exe
c:\windows\ehome\mcrdsvc.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\Ati2evxx.exe
c:\windows\RTHDCPL.EXE
c:\windows\ARPWRMSG.EXE
c:\program files\Lexmark 1200 Series\lxczbmon.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\Cisco Systems\Clean Access Agent\CCAAgent.exe
c:\program files\DISC\DiscStreamHub.exe
c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe
.
**************************************************************************
.
Completion time: 2010-03-05 20:29:38 - machine was rebooted
ComboFix-quarantined-files.txt 2010-03-06 02:29
ComboFix2.txt 2010-03-06 00:12

Pre-Run: 41,540,476,928 bytes free
Post-Run: 41,512,009,728 bytes free

- - End Of File - - A727502438D256D2E1612439877000C7
Post #14
Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START then RUN
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    If you used DeFogger
    You must remember to re-enable your Emulation drivers once we are finished, double click DeFogger to run the tool.

    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.

    Your Emulation drivers are now re-enabled.


    To be on the safe side, I would also change all my passwords.



    Here's my usual all clean post

    Log looks good :D


    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.


I would suggest you read How to Prevent Malware:

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