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[Resolved] Antivirus XP 2010 infection - cant run malwarebytes

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Post #1 last edited
Hi, i have recently got the Antivirus XP 2010 virius on my laptop which i cant remove. This is what i have done alreadly: **Cleaned comptuer with CCleaner **Tried to run Malwarebytes which was alreadly installed on my computer. This did not open when i clicked the desktop icon. **Tried to do a scan with AVG8free. Again when i try to run the program nothing happens. **Started the computer up in Safe mode. The virus still pops up in safe mode, so again the malwarebytes and AVG wont open. **Done a system restore to 2nd Jan 2010 as machine was working properly then. The restore worked and i was able to use the computer for a few hours. During this time i ran the malwarebytes and it didnt bring up any issues. I also did a scan with AVG free. It found some infections but when i tried to remove them it said "selected file cannot be healed". **Next time i switched on my computer the virus was back. Malwarebytes and AVG are again not opening from normal or safe mode. And when i try system restore it doesnt let me go back to an earier date. I am going to uninstall malwarebytes later today and reinstall a newer version to see if i can get it running from the desktop. Failing that i will need help. I will post back my progress. John UPDATE: Ok i uninstalled malwarebytes and downloaded it again. This time it worked so i did a scan and it brought up 3 errors. I have listed the log below. I have also listed the previous log that removed a few infections a few days ago when i first got the virus. I had forgotten i had run it back then. All my .exe files do not run from the desktop now. If i want to run them, i have to right click and choose the "Run as…" option. I then have to uncheck the "protect my computer and data from unauthorised program activity" box to allow the program to open. I downloaded and ran exehelper to see if this would fix it but it hasn't. Now all that happens is everytime i try to run an application it brings up the "Please Choose the program you want to use to open this file:" dialog box. I have also downloaded ATFcleaner to my desktop but because of the above problem i cant get it to run. Here are the 2 Malwarebytes logs and the exehelper log: ____________________________________________________________________ Malwarebytes' Anti-Malware 1.30 Database version: 1368 Windows 5.1.2600 Service Pack 3 12/02/2010 23:11:46 mbam-log-2010-02-12 (23-11-46).txt Scan type: Full Scan (C:\|) Objects scanned: 162588 Time elapsed: 1 hour(s), 10 minute(s), 56 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) ______________________________________________________________________ Malwarebytes' Anti-Malware 1.30 Database version: 1306 Windows 5.1.2600 Service Pack 3 15/02/2010 23:18:27 mbam-log-2010-02-15 (23-18-27).txt Scan type: Full Scan (C:\|) Objects scanned: 163563 Time elapsed: 1 hour(s), 6 minute(s), 37 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 1 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 2 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CLASSES_ROOT\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1} (Trojan.HumourCanine) -> Quarantined and deleted successfully. Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: C:\Program Files\Conduit\Community Alerts\Alert.dll (Trojan.HumourCanine) -> Quarantined and deleted successfully. C:\Program Files\isoHunt\isoHuntToolbarHelper.exe (Adware.HumourCanineToolbar) -> Quarantined and deleted successfully. _________________________________________________________________________ exeHelper by Raktor Build 20091220 Run at 23:47:20 on 02/15/10 Now searching… Checking for numerical processes… Checking for sysguard processes… Checking for bad processes… Checking for bad files… Checking for bad registry entries… Resetting filetype association for .exe Resetting filetype association for .com Resetting userinit and shell values… Resetting policies… –Finished– I dont know what to do next???? i ran another malwarebytes scan from safe mode and only one infection showed up which i did not remove. The log file is below: Malwarebytes' Anti-Malware 1.30 Database version: 1306 Windows 5.1.2600 Service Pack 3 16/02/2010 07:08:58 mbam-log-2010-02-16 (07-08-49).txt Scan type: Full Scan (C:\|D:\|) Objects scanned: 170431 Time elapsed: 3 hour(s), 42 minute(s), 50 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 1 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP426\A0078009.exe (Adware.HumourCanineToolbar) -> No action taken. my computer seems clear of virus, but it is not running programs correctly. Keeps asking me to uncheck the "protect my computer and data from unauthorised program activity" box to allow the program to open.
Post #2
[external image: Posted Image]


DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

I suggest you do this:

XP users:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.



Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:


Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Note: Combofix will run without the Recovery Console installed.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #3
hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:53:52, on 16/02/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\OEM02Mon.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://signin.ebay.co.uk/ws/eBayISAPI.dll?…p;pageType=1883
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.ie/ig/dell?hl=en&client=dell-row&channel=ie&ibd=0071120
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.google.ie/ig/dell?hl=en&cli…amp;ibd=0071120
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\DOWNLOADED PROGRAMS\BitComet\tools\BitCometBHO_1.2.8.7.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: isoHunt Toolbar - {a6e4a4eb-d169-4e99-8988-250fcbafe767} - C:\Program Files\isoHunt\tbisoH.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: isoHunt Toolbar - {a6e4a4eb-d169-4e99-8988-250fcbafe767} - C:\Program Files\isoHunt\tbisoH.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\WINDOWS\OEM02Mon.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O8 - Extra context menu item: Add to AMV Converter… - C:\Program Files\MP3 Player Utilities 4.13\AMVConverter\grab.html
O8 - Extra context menu item: Add to Media Manager… - C:\Program Files\MP3 Player Utilities 4.13\MediaManager\grab.html
O8 - Extra context menu item: Download All Files by HiDownload - C:\Program Files\StreamingStar\HiDownload\HDGetAll.htm
O8 - Extra context menu item: Download by HiDownload - C:\Program Files\StreamingStar\HiDownload\HDGet.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device… - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\DOWNLOADED PROGRAMS\BitComet\tools\BitCometBHO_1.2.8.7.dll/206 (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: HiDownload - {F4FBA929-A891-492C-A0F6-5C79CC4F1742} - C:\Program Files\StreamingStar\HiDownload\hidownload.exe (HKCU)
O15 - Trusted Zone: http://*.broadband.o2.co.uk
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.8.05.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1195808952937
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {D8575CE3-3432-4540-88A9-85A1325D3375} (e-Safekey) - https://ebanking.northernbank.co.uk/html/ac…B/e-Safekey.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

–
End of file - 11904 bytes


COMBOFIX LOG:

ComboFix 10-02-16.01 - User 16/02/2010 21:27:06.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1517 [GMT 0:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Start Menu\Programs\Startup\Bluetooth.lnk
c:\windows\system32\lowsec
c:\windows\system32\lowsec\user.ds.lll

.
((((((((((((((((((((((((( Files Created from 2010-01-16 to 2010-02-16 )))))))))))))))))))))))))))))))
.

2010-02-15 22:09 . 2010-02-15 23:23 2967799 —-a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2010-02-15 22:03 . 2008-10-22 16:10 15504 —-a-w- c:\windows\system32\drivers\mbam.sys
2010-02-15 22:03 . 2008-10-22 16:10 38496 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-15 22:03 . 2010-02-15 22:03 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-02-12 20:14 . 2010-02-12 20:14 ——– d—–w- c:\windows\system32\wbem\Repository
2010-02-11 23:53 . 2010-02-11 23:53 ——– d—–w- c:\windows\system32\config\systemprofile\IETldCache

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-02-13 09:05 . 2007-11-19 20:05 51528 —-a-w- c:\windows\system32\nvModes.dat
2010-01-31 15:12 . 2009-10-25 22:22 ——– d—–w- c:\documents and settings\User\Application Data\Skype
2010-01-31 12:19 . 2009-10-25 22:24 ——– d—–w- c:\documents and settings\User\Application Data\skypePM
2009-12-31 16:50 . 2004-08-11 17:00 353792 —-a-w- c:\windows\system32\drivers\srv.sys
2009-12-24 20:16 . 2009-12-24 20:16 ——– d—–w- c:\documents and settings\All Users\Application Data\SupportSoft
2009-12-24 20:16 . 2009-12-24 20:14 ——– d—–w- c:\program files\O2
2009-12-24 20:11 . 2009-12-24 20:11 ——– d—–w- c:\program files\O2_Installer
2009-12-24 20:00 . 2009-12-24 20:00 ——– d—–w- c:\program files\Common Files\SupportSoft
2009-12-21 19:14 . 2004-08-11 17:00 916480 —-a-w- c:\windows\system32\wininet.dll
2009-12-20 11:02 . 2009-12-20 11:02 ——– d—–w- c:\program files\Xvid
2009-12-16 18:43 . 2004-08-11 17:11 343040 —-a-w- c:\windows\system32\mspaint.exe
2009-12-14 07:08 . 2004-08-11 17:00 33280 —-a-w- c:\windows\system32\csrsrv.dll
2009-12-08 19:26 . 2004-08-11 17:00 2145280 —-a-w- c:\windows\system32\ntoskrnl.exe
2009-12-08 18:43 . 2004-08-03 22:59 2023936 —-a-w- c:\windows\system32\ntkrnlpa.exe
2009-12-04 18:22 . 2004-08-11 17:00 455424 —-a-w- c:\windows\system32\drivers\mrxsmb.sys
2009-11-27 17:11 . 2004-08-11 17:00 1291776 —-a-w- c:\windows\system32\quartz.dll
2009-11-27 17:11 . 2004-08-04 00:56 17920 —-a-w- c:\windows\system32\msyuv.dll
2009-11-27 16:07 . 2004-08-11 17:00 28672 —-a-w- c:\windows\system32\msvidc32.dll
2009-11-27 16:07 . 2001-08-17 22:36 8704 —-a-w- c:\windows\system32\tsbyuv.dll
2009-11-27 16:07 . 2004-08-11 17:00 11264 —-a-w- c:\windows\system32\msrle32.dll
2009-11-27 16:07 . 2004-08-11 17:00 84992 —-a-w- c:\windows\system32\avifil32.dll
2009-11-27 16:07 . 2004-08-04 00:56 48128 —-a-w- c:\windows\system32\iyuv_32.dll
2009-11-21 15:51 . 2004-08-11 17:00 471552 —-a-w- c:\windows\AppPatch\aclayers.dll
2007-11-19 20:28 . 2007-11-19 20:28 76 -csh–r- c:\windows\CT4CET.bin
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{a6e4a4eb-d169-4e99-8988-250fcbafe767}]
2008-08-20 22:03 1780248 —-a-w- c:\program files\isoHunt\tbisoH.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{a6e4a4eb-d169-4e99-8988-250fcbafe767}"= "c:\program files\isoHunt\tbisoH.dll" [2008-08-20 1780248]

[HKEY_CLASSES_ROOT\clsid\{a6e4a4eb-d169-4e99-8988-250fcbafe767}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{A6E4A4EB-D169-4E99-8988-250FCBAFE767}"= "c:\program files\isoHunt\tbisoH.dll" [2008-08-20 1780248]

[HKEY_CLASSES_ROOT\clsid\{a6e4a4eb-d169-4e99-8988-250fcbafe767}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-06-06 8429568]
"nwiz"="nwiz.exe" [2007-06-06 1626112]
"OEM02Mon.exe"="c:\windows\OEM02Mon.exe" [2007-08-28 36864]
"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2007-02-21 819200]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2007-02-21 970752]
"SigmatelSysTrayApp"="stsystra.exe" [2007-06-06 405504]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-06-03 851968]
"NvMediaCenter"="NvMCTray.dll" [2007-06-06 81920]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2006-10-03 221184]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-01-10 385024]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-11-19 50688]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-08-23 16:10 11952 —-a-w- c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ \0

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2009-09-04 11:08 935288 —-a-r- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2009-10-03 09:45 39792 —-a-w- c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AVG8_TRAY]
2009-12-11 19:51 2043160 —-a-w- c:\progra~1\AVG\AVG8\avgtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}]
2007-09-20 15:35 202024 —-a-w- c:\program files\Common Files\Nero\Lib\NMBgMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell QuickSet]
2007-07-20 16:55 1228800 —-a-w- c:\program files\Dell\QuickSet\quickset.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DELL Webcam Manager]
2007-07-27 16:43 118784 -c—-w- c:\program files\Dell\Dell Webcam Manager\DellWMgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
2007-07-30 04:40 16384 -c–a-w- c:\dell\dsca.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ECenter]
2007-05-24 07:03 17920 -c–a-w- c:\dell\E-Center\EULALauncher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EPSON Stylus Photo R300 Series]
2003-09-11 03:00 99840 -c–a-w- c:\windows\system32\spool\drivers\w32x86\3\E_S4I0F2.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSPM Startup]
2006-10-03 11:35 221184 —-a-w- c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSScheduler]
2006-10-03 11:37 81920 -c–a-w- c:\program files\Common Files\InstallShield\UpdateService\issch.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KADxMain]
2006-11-02 14:05 282624 -c–a-w- c:\windows\system32\KADxMain.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NBKeyScan]
2007-09-20 09:51 1836328 -c–a-w- c:\program files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
2007-03-01 15:57 153136 -c–a-w- c:\program files\Common Files\Nero\Lib\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NVHotkey]
2007-06-06 15:34 67584 -c–a-w- c:\windows\system32\nvhotkey.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvMediaCenter]
2007-06-06 15:34 81920 —-a-w- c:\windows\system32\nvmctray.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\O2]
2009-03-04 15:52 202016 —-a-w- c:\program files\O2\bin\sprtcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PCMService]
2007-04-16 16:10 184320 ——w- c:\program files\Dell\MediaDirect\PCMService.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PWRISOVM.EXE]
2007-08-07 00:05 200704 -c–a-w- c:\program files\DOWNLOADED PROGRAMS\PowerISO\PWRISOVM.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2008-01-10 15:27 385024 —-a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RoxWatchTray]
2006-11-05 11:22 221184 -c–a-w- c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2009-05-21 10:34 148888 -c–a-w- c:\program files\Java\jre6\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Dell\\MediaDirect\\PCMService.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\Program Files\\BitComet\\BitComet.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\DOWNLOADED PROGRAMS\\BitComet\\BitComet.exe"=
"c:\\Program Files\\Malwarebytes' Anti-Malware\\mbam.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=
"c:\\Program Files\\TVUPlayer\\TVUPlayer.exe"=
"c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\O2\\agent\\bin\\bcont.exe"=
"c:\\Program Files\\O2\\bin\\wificfg.exe"=
"c:\\Program Files\\Common Files\\SupportSoft\\bin\\ssrc.exe"=
"c:\\Program Files\\O2\\agent\\bin\\bcont_nm.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"15245:TCP"= 15245:TCP:BitComet 15245 TCP
"15245:UDP"= 15245:UDP:BitComet 15245 UDP
"11365:TCP"= 11365:TCP:BitComet 11365 TCP
"11365:UDP"= 11365:UDP:BitComet 11365 UDP

R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [22/06/2008 23:09 335240]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [22/06/2008 23:09 108552]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [02/07/2008 20:33 908056]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [02/07/2008 20:33 297752]
R2 sprtsvc_O2;SupportSoft Sprocket Service (O2);c:\program files\O2\bin\sprtsvc.exe [04/03/2009 15:52 202016]
.
Contents of the 'Scheduled Tasks' folder

2010-02-16 c:\windows\Tasks\OGALogon.job
- c:\windows\system32\OGAEXEC.exe [2009-08-03 14:07]

2010-02-16 c:\windows\Tasks\User_Feed_Synchronization-{F9FEAF3E-E8BB-441C-AF37-DC6D2E32D47C}.job
- c:\windows\system32\msfeedssync.exe [2007-08-13 03:31]
.
.
——- Supplementary Scan ——-
.
uStart Page = https://signin.ebay.co.uk/ws/eBayISAPI.dll?…p;pageType=1883
uInternet Connection Wizard,ShellNext = hxxp://www.google.ie/ig/dell?hl=en&client=dell-row&channel=ie&ibd=0071120
IE: Add to AMV Converter… - c:\program files\MP3 Player Utilities 4.13\AMVConverter\grab.html
IE: Add to Media Manager… - c:\program files\MP3 Player Utilities 4.13\MediaManager\grab.html
IE: Download All Files by HiDownload - c:\program files\StreamingStar\HiDownload\HDGetAll.htm
IE: Download by HiDownload - c:\program files\StreamingStar\HiDownload\HDGet.htm
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device… - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
Trusted Zone: o2.co.uk\*.broadband
DPF: {D8575CE3-3432-4540-88A9-85A1325D3375} - hxxps://ebanking.northernbank.co.uk/html/activex/e-Safekey/NB/e-Safekey.cab
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-02-16 21:30
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2010-02-16 21:31:52
ComboFix-quarantined-files.txt 2010-02-16 21:31

Pre-Run: 119,547,744,256 bytes free
Post-Run: 119,513,624,576 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - B44467E80363CC8912D68F53FAF1D7A2
Post #6
Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START then RUN
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    If you used DeFogger
    You must remember to re-enable your Emulation drivers once we are finished, double click DeFogger to run the tool.

    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.

    Your Emulation drivers are now re-enabled.


    To be on the safe side, I would also change all my passwords.



    Here's my usual all clean post

    Log looks good :D


    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.


I would suggest you read How to Prevent Malware:
Post #7
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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