OK
as long as you have a raspppoe.sys file created in the drivers folder, we'll move on
just post the DDS and Attach.txt logs.
You can delete the raspppoe.sys.old and raspppoe.sys.old2 files
Hi
Here are the DDS log and Attach log
Mozilla will not start, warning box says because plc4dll was not found, may need to re-install application
Will check on other things later Have a good night, will check back tomorrow.
Thank You
Ian
DDS (Ver_09-06-26.01) - NTFSx86
Run by [removed] at 22:34:26.15 on Sun 02/14/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.895.160 [GMT -6:00]
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\BigFix\bigfix.exe
C:\WINDOWS\system32\msfeedssync.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AVG\AVG9\avgui.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Owner\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=W3644
uInternet Settings,ProxyOverride =
uURLSearchHooks: Yahoo! ¤u¨ã¦C: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: Yahoo! ¤u¨ã¦C: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [Power2GoExpress] NA
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bigfix.lnk - c:\program files\bigfix\bigfix.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Eudora's Shell Extension: {edb0e980-90bd-11d4-8599-0008c7d3b6f8} - c:\program files\qualcomm\eudora\EuShlExt.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
================= FIREFOX ===================
FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\5eo35kw1.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo! Search
FF - prefs.js: browser.startup.homepage - hxxp://www.winfieldcourier.com/
FF - prefs.js: keyword.URL - hxxp://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\5eo35kw1.default\extensions\[removed]\platform\winnt_x86-msvc\plugins\npmnqmp071101000055.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
============= SERVICES / DRIVERS ===============
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-7-3 64288]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-5-31 130936]
R1 ATMhelpr;ATMhelpr;c:\windows\system32\drivers\ATMHELPR.SYS [2008-2-3 4064]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-16 333192]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-3-23 28424]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-16 360584]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-1-5 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-1-5 74480]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2009-11-6 906520]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2009-11-6 285392]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-9-24 1181328]
S3 el575nd5;3Com Megahertz 10/100 LAN CardBus PC Card Driver;c:\windows\system32\drivers\el575ND5.sys [2006-6-30 69692]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-1-5 7408]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-1-17 348752]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-1-17 1095560]
=============== Created Last 30 ================
2010-02-13 18:32 220,536 a——- c:\windows\sigcheck.exe
2010-02-11 22:36 –d—– c:\windows\maxdriver
2010-02-09 23:32 a-dshr– C:\cmdcons
2010-02-09 23:01 261,632 a——- c:\windows\PEV.exe
2010-02-09 23:01 161,792 a——- c:\windows\SWREG.exe
2010-02-09 23:01 98,816 a——- c:\windows\sed.exe
2010-02-09 23:01 77,312 a——- c:\windows\MBR.exe
2010-02-06 20:49 417,136 a——- c:\windows\handle.exe
2010-02-03 23:51 –d—– c:\documents and settings\owner\DoctorWeb
2010-02-02 23:44 –d—– c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-02-02 23:44 –d—– c:\program files\SUPERAntiSpyware
2010-02-02 23:44 –d—– c:\docume~1\owner\applic~1\SUPERAntiSpyware.com
2010-02-02 23:43 –d—– c:\program files\common files\Wise Installation Wizard
2010-01-30 18:41 38,224 a——- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-30 18:41 19,160 a——- c:\windows\system32\drivers\mbam.sys
2010-01-28 21:38 –d—– c:\docume~1\owner\applic~1\Malwarebytes
2010-01-28 21:38 –d—– c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-01-28 21:38 –d—– c:\program files\Malwarebytes' Anti-Malware
2010-01-24 22:19 –d—– c:\program files\Trend Micro
2010-01-21 08:30 –d—– c:\windows\system32\wbem\Repository
==================== Find3M ====================
2010-02-10 22:14 890 ac—— c:\docume~1\owner\applic~1\wklnhst.dat
2009-12-31 10:50 353,792 a——- c:\windows\system32\drivers\srv.sys
2009-12-16 12:43 343,040 a——- c:\windows\system32\mspaint.exe
2009-12-14 01:08 33,280 a——- c:\windows\system32\csrsrv.dll
2009-11-27 11:11 1,291,776 a——- c:\windows\system32\quartz.dll
2009-11-27 11:11 17,920 a——- c:\windows\system32\msyuv.dll
2009-11-27 10:07 28,672 a——- c:\windows\system32\msvidc32.dll
2009-11-27 10:07 8,704 a——- c:\windows\system32\tsbyuv.dll
2009-11-27 10:07 84,992 a——- c:\windows\system32\avifil32.dll
2009-11-27 10:07 48,128 a——- c:\windows\system32\iyuv_32.dll
2009-11-27 10:07 11,264 a——- c:\windows\system32\msrle32.dll
2009-11-21 09:51 471,552 a——- c:\windows\apppatch\aclayers.dll
2007-11-09 22:36 32,768 ac-sh— c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat
2009-02-15 20:13 32,768 ac-sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009021520090216\index.dat
============= FINISH: 22:35:06.50 ===============
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-06-26.01)
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 1/20/2008 5:10:18 PM
System Uptime: 2/13/2010 5:30:56 PM (29 hours ago)
Motherboard: Gateway | | MCP61SM2MA
Processor: AMD Sempron™ Processor LE-1200 | Socket AM2 | 2109/201mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 144 GiB total, 121.783 GiB free.
D: is FIXED (FAT32) - 5 GiB total, 2.579 GiB free.
E: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP383: 11/17/2009 7:25:34 PM - System Checkpoint
RP384: 11/18/2009 7:26:53 PM - System Checkpoint
RP385: 11/20/2009 9:32:33 AM - Avg8 Update
RP386: 11/20/2009 9:33:55 AM - Avg8 Update
RP387: 11/20/2009 6:09:45 PM - Spyware Doctor: Cleaning Threats
RP388: 11/23/2009 8:01:59 AM - System Checkpoint
RP389: 11/24/2009 8:23:17 PM - System Checkpoint
RP390: 11/25/2009 8:20:03 AM - Software Distribution Service 3.0
RP391: 11/26/2009 10:44:42 AM - System Checkpoint
RP392: 11/27/2009 5:22:29 PM - System Checkpoint
RP393: 11/28/2009 6:00:52 PM - System Checkpoint
RP394: 12/1/2009 8:40:11 AM - System Checkpoint
RP395: 12/2/2009 9:28:31 AM - System Checkpoint
RP396: 12/4/2009 7:40:33 AM - System Checkpoint
RP397: 12/5/2009 2:35:56 PM - System Checkpoint
RP398: 12/6/2009 5:34:50 PM - System Checkpoint
RP399: 12/7/2009 5:47:03 PM - System Checkpoint
RP400: 12/8/2009 8:17:12 PM - System Checkpoint
RP401: 12/9/2009 9:49:57 AM - Spyware Doctor: Cleaning Threats
RP402: 12/10/2009 7:22:59 AM - Software Distribution Service 3.0
RP403: 12/11/2009 12:06:57 PM - System Checkpoint
RP404: 12/11/2009 6:07:35 PM - Spyware Doctor: Cleaning Threats
RP405: 12/12/2009 8:39:13 AM - Avg8 Update
RP406: 12/12/2009 8:40:47 AM - Avg8 Update
RP407: 12/14/2009 12:32:25 PM - System Checkpoint
RP408: 12/15/2009 6:54:00 PM - System Checkpoint
RP409: 12/16/2009 6:58:24 PM - System Checkpoint
RP410: 12/18/2009 10:08:44 AM - Avg8 Update
RP411: 12/19/2009 12:39:02 PM - System Checkpoint
RP412: 12/20/2009 7:05:48 PM - System Checkpoint
RP413: 12/21/2009 7:09:30 PM - System Checkpoint
RP414: 12/22/2009 8:58:51 AM - Avg8 Update
RP415: 12/23/2009 11:33:34 AM - System Checkpoint
RP416: 12/23/2009 12:12:55 PM - Spyware Doctor: Cleaning Threats
RP417: 12/24/2009 6:14:02 PM - System Checkpoint
RP418: 12/25/2009 6:41:28 PM - System Checkpoint
RP419: 12/26/2009 6:58:17 PM - System Checkpoint
RP420: 12/28/2009 1:36:38 PM - System Checkpoint
RP421: 12/29/2009 7:09:10 PM - System Checkpoint
RP422: 12/30/2009 7:34:46 PM - System Checkpoint
RP423: 12/31/2009 9:56:12 AM - Avg8 Update
RP424: 1/1/2010 10:06:36 AM - Software Distribution Service 3.0
RP425: 1/1/2010 7:13:32 PM - Spyware Doctor: Cleaning Threats
RP426: 1/2/2010 7:38:00 PM - System Checkpoint
RP427: 1/4/2010 10:32:14 AM - System Checkpoint
RP428: 1/5/2010 8:05:21 PM - System Checkpoint
RP429: 1/7/2010 9:43:16 AM - System Checkpoint
RP430: 1/8/2010 11:00:58 AM - System Checkpoint
RP431: 1/9/2010 11:30:31 AM - System Checkpoint
RP432: 1/11/2010 9:03:33 AM - System Checkpoint
RP433: 1/13/2010 7:06:02 PM - Spyware Doctor: Cleaning Threats
RP434: 1/14/2010 10:26:05 AM - Software Distribution Service 3.0
RP435: 1/14/2010 2:43:01 PM - Restore Operation
RP436: 1/14/2010 3:06:37 PM - Restore Operation
RP437: 1/14/2010 3:07:39 PM - Restore Operation
RP438: 1/14/2010 3:13:30 PM - Software Distribution Service 3.0
RP439: 1/14/2010 8:49:22 PM - Spyware Doctor: Cleaning Threats
RP440: 1/15/2010 6:13:16 PM - Spyware Doctor: Cleaning Threats
RP441: 1/16/2010 6:23:56 PM - System Checkpoint
RP442: 1/17/2010 8:10:36 PM - System Checkpoint
RP443: 1/18/2010 8:26:21 AM - Avg8 Update
RP444: 1/18/2010 8:34:18 AM - Spyware Doctor: Cleaning Threats
RP445: 1/20/2010 12:54:27 PM - Spyware Doctor: Cleaning Threats
RP446: 1/20/2010 1:56:12 PM - Restore Operation
RP447: 1/20/2010 2:16:53 PM - Avg8 Update
RP448: 1/20/2010 4:21:43 PM - Restore Operation
RP449: 1/20/2010 4:41:51 PM - Avg8 Update
RP450: 1/21/2010 8:23:10 AM - Restore Operation
RP451: 1/21/2010 8:24:28 AM - Restore Operation
RP452: 1/21/2010 8:39:50 AM - Avg8 Update
RP453: 1/21/2010 9:38:29 AM - Software Distribution Service 3.0
RP454: 1/22/2010 10:41:58 PM - System Checkpoint
RP455: 1/22/2010 11:34:00 PM - Restore Operation
RP456: 1/23/2010 11:37:14 PM - System Checkpoint
RP457: 1/26/2010 9:21:21 PM - System Checkpoint
RP458: 1/27/2010 10:04:56 PM - System Checkpoint
RP459: 1/28/2010 10:43:13 PM - System Checkpoint
RP460: 1/29/2010 11:44:32 PM - System Checkpoint
RP461: 1/30/2010 6:12:55 PM - Automatic Restore Point
RP462: 1/30/2010 6:55:21 PM - Avg8 Update
RP463: 1/31/2010 7:06:20 PM - System Checkpoint
RP464: 2/2/2010 10:20:45 PM - System Checkpoint
RP465: 2/2/2010 11:44:32 PM - Installed SUPERAntiSpyware Free Edition
RP466: 2/4/2010 10:54:31 PM - System Checkpoint
RP467: 2/5/2010 11:49:25 PM - System Checkpoint
RP468: 2/7/2010 12:00:52 AM - System Checkpoint
RP469: 2/8/2010 9:36:48 PM - System Checkpoint
RP470: 2/9/2010 9:45:31 PM - System Checkpoint
RP471: 2/10/2010 10:02:41 PM - System Checkpoint
RP472: 2/10/2010 10:17:17 PM - OTL Restore Point
RP473: 2/12/2010 10:28:25 PM - System Checkpoint
RP474: 2/13/2010 3:00:14 AM - Software Distribution Service 3.0
RP475: 2/14/2010 3:35:17 AM - System Checkpoint
==== Installed Programs ======================
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
Ad-Aware
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe PhotoDeluxe 2.0
Adobe Reader 9.1.3
Adobe Type Manager 4.0
Adobe® Photoshop® Album Starter Edition 3.2
AVG Free 9.0
BigFix
Browser Address Error Redirector
Compatibility Pack for the 2007 Office system
Critical Update for Windows Media Player 11 (KB959772)
DVD Suite
eMachines Connect
eMachines Games
EPSON NX100 Series Printer Uninstall
EPSON Scan
EPSON Web-To-Page
ERUNT 1.1j
Eudora
Google Desktop
Google Toolbar for Internet Explorer
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
HP Deskjet 3740
HP Software Update
IrfanView (remove only)
Java™ SE Runtime Environment 6 Update 1
Logitech Legacy USB Camera Driver Package
Logitech Webcam Software
Logitech Webcam Software Driver Package
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Software Update for Web Folders (English) 12
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Microsoft WSE 2.0 SP3 Runtime
Mozilla Firefox (3.0.5)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB954459)
NVIDIA Drivers
Power2Go 5.0
PowerDVD
RahmanImager
Realtek High Definition Audio Driver
Recovery Software Suite eMachines
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB913433)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978706)
Soft Data Fax Modem with SmartCP
Spare Backup
Spybot - Search & Destroy
Spybot - Search & Destroy 1.5.2.20
Spyware Doctor 6.0
SpywareBlaster 4.1
SUPERAntiSpyware Free Edition
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB951978)
Update for Windows XP (KB953356)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WebFldrs XP
Windows 7 Upgrade Advisor
Windows Backup Utility
Windows Driver Package - NVIDIA (NVENETFD) Net (11/27/2006 65.4.8)
Windows Driver Package - NVIDIA (nvnetbus) NVIDIA Network Bus Enumerator (11/27/2006 65.4.8)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! ¤u¨ã¦C
==== Event Viewer Messages From Past Week ========
2/9/2010 11:30:00 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000010' while processing the file 'AA7B457F.sys' on the volume 'C2CAD972#40 .. D34CC121074'. It has stopped monitoring the volume.
2/9/2010 11:01:10 PM, error: Service Control Manager [7034] - The Process Monitor service terminated unexpectedly. It has done this 1 time(s).
2/13/2010 4:44:53 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000243' while processing the file 'raspppoe.sys' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
2/13/2010 4:21:15 PM, information: Windows File Protection [64002] - File replacement was attempted on the protected system file c:\windows\system32\drivers\raspppoe.sys. This file was restored to the original version to maintain system stability. The file version of the system file is 5.1.2600.5512.
2/13/2010 3:19:10 PM, information: Windows File Protection [64002] - File replacement was attempted on the protected system file raspppoe.sys. This file was restored to the original version to maintain system stability. The file version of the system file is 5.1.2600.5512.
2/11/2010 10:28:54 PM, error: Service Control Manager [7000] - The Print Port Scanner Driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
==== End Of File ===========================
Visit ADOBEand download the latest version of Acrobat Reader (version 9.3)
Having the latest updates ensures there are no security vulnerabilities in your system.
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[external image: Posted Image] Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
Download the latest version of Java Runtime Environment (JRE) 18 and save it to your desktop.
Scroll down to where it says JDK 6 Update 18 (JDK or JRE)
Click the Download JRE button to the right
Select the Windows platform from the dropdown menu.
Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u18 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
Click on the link to download Windows Offline Installation and save the file to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u18-windows-i586-p.exe to install the newest version.
After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
On the General tab, under Temporary Internet Files, click the Settings button.
Next, click on the Delete Files button
There are two options in the window to clear the cache - Leave BOTH CheckedApplications and Applets
Trace and Log Files
Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Click OK to leave the Temporary Files Window
Click OK to leave the Java Control Panel.
NEXT
let me know if there are any other issues and if you are able to resolve the Mozilla issue.
If all is OK, then we can do the final clean up of tools and you should be good to go.
Hi
Yes I am still working on the cleanup of this computer. During the week I don't get much time to work on it. Will let you know how it goes soon.
Thank You
Ian
Hi
A question
I have opened Eudora and in both the in box and the out box deleted all posts with attachments, however when I ran Kasperkey again it showed the same problems as before. How do I get rid of the infected attachments?
Thanks for the help.
It may not actually be an email with an attachment…it's just those are the likely suspects.
It's impossible to know which email
unless there is anything really important…delete them all.
Has the Mozilla issue resolved itself?
How is the computer running? Are there any outstanding issues?