Hello,
Can someone please help me.
I recently posted this problem in the Infection Removal Forum thinking it was a virus or malware.
Even though I received some valuable help and removed some resident malware, I am still having computer lockups.
I was advised by Catbyte to post my problem here.
I am getting intermittent lockups either during startup or while running a program.
I have performed a disk error diagnosis through Windows that shows no problem with the Hard Disk.
I do not know what else to do and am hoping someone could please advise me.
Many thanks,
Kevin
When asking for help, especially when the problem is obscure, please provide as much information as possible.
Use this Guide for ideas of the kind of information that may be helpful.
Could be something as simple as over-heating and the case needs a goo cleaning out.
Or it could be as obscure as the recent problem with Dell E6400 and E6500 throttling down due to manufacturing problems that have not as yet been disclosed.
I hope you will recognize that we could beat ourselves up offering suggestions that eventually prove to be unrelated.
If you are inclined to get an overview of the entire machine performance, it would help us help you with more informed information.
Run the PCPitstop Full tests and post a link to your Results back here into this Thread.
We'll then have that information to help you from a more informed perspective.
PCPitstop Full Tests:
http://www.pcpitstop.com Select Full Tests
Register by creating a username and password.
Run the Full Tests from Internet Explorer and not Firefox or other browser.
If your OS is Vista or Windows 7 be sure to Right-Click on Internet Explorer to Run As Administrator.
Hi Doug,
Thanks for you reply,
I have run a full test from PC Pitstop, but I am not clear on how to save a link to it and post it here.
I tried saving the link from the address bar but that did not bring up my test result page when I tested it.
The url was http://www.pcpitstop.com/pcpitstop/Summary.asp
Post the Address (URL) of your PCPitstop Full Tests Results.
It is the address in the address bar when you view the Recommended Fixes page (first page that appears when you receive the Results)
📎PCPitstop_Full_TechExpress.jpg
Your Hard Drive appears to be FULL (980mb FREE Space on C:\)
Windows Operating System (XP) and various Applications Programs, require FREE Space available on the Hard Drive to unpack system and application software files when initially booting the machine and when loading applications.
Your Drive C:\ has less than 5% FREE Space available
Your Drive D:\ has less than 5% FREE Space available
You may be able to marginally increase FREE Space by removing Temporary Files and Temporary Internet Files, and by reducing the amount of space reserved for System Restore. But these steps would provide only minor improvement.
Your C:\ drive requires close to 50% FREE Space in order to function effectively.
In order to obtain that amount of FREE Space, you will need to
Uninstall Unused applications
Remove Unused or unwanted saved files
Install an additional Hard Drive (to transfer saved files for storage)
or Install an external Hard Drive (to transfer Saved files for storage onto the External Hard Drive)
Uninstall Application Programs presently installed on C:\ and reinstall many of them onto D:\ after freeing up space
Additionally:
A few of your basic Internet interactive utilities are sorely out of date and vulnerable (JAVA JRE)
A few of your Security utilities are sorely out of date (Spybot, Trojan Hunter, SpywareBlaster, AdAware)
Some unnecessary browser toolbars
multiple Codec Packs that may be unnecessary or conflicting
multiple media editing applications that may be unnecessary or conflicting
Multiple Peer to Peer applications that may conflict and are a risky vector for Malware
A specific Peer to Peer security utility that may conflict with your machine's primary security utilities
A sorely out of date, vulnerable and clunky PDF reader
A severely under performing Network Interface Connection (DSL ? Satellite ? )
Importantly, your XP operating system requires update to SP3 to guard against Security Vulnerabilities
Optionally, you would benefit from increasing RAM memory to at least 1024mb and better 2048mb
Once you have performed the above, you should Defrag both Hard Drive Partitions, C:\ and D:\
(Defrag only needs to be performed every 3-6 months or before and after major software changes)
You have some work to do, but these are all relatively routine and ordinary maintenance activities.
You should expect to achieve a well running and moderately capable machine by performing the above recommendations.
Best Regards
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