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Spyware / Malware / Virus Removal

[Resolved] Desktop blank

27 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hi nojelo,

Rule of thumb for any unsolicited messages, don't click on them.

I don't know why the command for combofix gave tou that error message.

Let's do it this way.

* Create a new restore point

You must be logged on to an administrator account
  • Go to Start - All Programs - Accessories - System Tools - System Restore.
  • Click Create a restore point, and then click Next.
  • In the text box labeled Restore Point Description, type a name for this restore point
  • click create
* Remove old restore points

  • Go to Start - All Programs - Accessories - system tools.
  • Launch the Disk Cleanup tool and let it run.
  • When it finishes a box with tabs will appear, select the more options tab.
  • On this tab you will find a section for System Restore.
  • If you press the Clean Up button for that section, Windows will delete all restore points except for the most recent one.

Open OTL then click the Clean Up button. You may get prompted by your firewall that OTL wants to contact the internet - allow this. A cleanup.txt will be downloaded, a message dialog will ask you if you want to proceed with the cleanup process, click Yes. This will do some clean up tasks and delete some of the tools you have downloaded plus itself.
Hi Oldman. Did the above. However prior to the reboot I got a message from Task Manager End Program saying that NetBroadcast Event Window was running and it would end it. What the heck is that? Nora
Hi nojelo, That has to do with your video card. Try rebooting then shutting down. Does the error persist on subsequent shutdowns? Thanks
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