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[Resolved] Desktop blank

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Post #1
Below is the Hijack This scan I just ran. I have no icons on my desktop or the start button. I'm using WindowsXP Service Pack 3. Can you help me and If so, I am NOT very computer literate.
Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:01:17 PM, on 11/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Nora Long\Desktop\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Nick Aracde Toolbar - {4E7BD74F-2B8D-469E-9EB4-FE6FA694B13E} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Nick Aracde Toolbar - {4E7BD74F-2B8D-469E-9EB4-FE6FA694B13E} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ATT-SST_McciTrayApp] "C:\Program Files\ATT-SST\McciTrayApp.exe"
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\RunOnce: [*Restore] C:\WINDOWS\system32\restore\rstrui.exe -i
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Garmin Communicator Plug-In - https://my.garmin.com/static/m/cab/2.6.4/GarminAxControl.CAB
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon/download/tgctlsi.cab
O16 - DPF: {01118F00-3E00-11D2-8470-0060089874ED} (SupportSoft RemoteControl Class) - http://symantec.atgnow.com/sdccommon/download/ssrc.cab
O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://symantec.atgnow.com/sdccommon/download/sprtctlln.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f…etup1.0.1.1.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as…rl/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games – Buddy Invite) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/vers…vex-2.2.5.0.cab
O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://coupons.smartsource.com/download/cscmv5X.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1143345266859
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://data6.archives.ca/mrsidi_cab/MrSIDI.cab
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://www.homesteadhotels.com/minisite/ac…nd/MSSurVid.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/…ro.cab56649.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab57213.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.24.18/ttinst.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab56907.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games – Game Communicator) - http://zone.msn.com/binframework/v10/StProxy.cab55579.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zone.msn.com/binary/WoF.cab57176.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Filter hijack: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - (no file)
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\aol\AOLSPY~1\\aolserv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

–
End of file - 14017 bytes
Post #2 last edited
Hi nojelo, welcome to the forum.

To make cleaning this machine easier
  • Please do not uninstall/install any programs unless asked to
    It is more difficult when files/programs are appearing in/disappearing from the logs.
  • Please do not run any scans other than those requested
  • Please follow all instructions in the order posted
  • All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
  • Do not attach any logs/reports, etc.. unless specifically requested to do so.
  • If you have problems with or do not understand the instructions, Please ask before continuing.
  • Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.

It is important that you do not minimize you browser, taskmanager or the tool I'm going to have you download. If you do you will loose them and will need to start over.

Note: When you download this tool to the specified location, it will not be visible to you. We will launch it via the run command.

Please download SystemLook from one of the links below by
  • right clicking the link and clicking Save Target As
  • In the Save As window, using the dropdown menu set the Save In box to Local disk (C:)
  • make sure the filename is SystemLook.exe and the type is Application
  • click Save
Download Mirror #1
Download Mirror #2

Open Task Manager with by pressing ctrl,alt,del at the same time.
  • In Task Manager, click the Options button
  • check mark Allways on Top
  • This will keep Taskmanager from disappearing when you click on anything else.
  • Using your left mouse button, click on the top blue portion of Task Manager and slide it down to the lower part of your screen so these instructions are visible.

Next
  • Holding down your left mouse button, highlight all the text in the codebox below.
  • Do not copy the word CODE , please note the script starts with the :
  • right click the highlighted text and choose copy
:filefind
explorer.ex*
:reg
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe

In Task Manager
  • click file
  • click New Task(Run…)
  • type the following line into the open: field
    C:\Systemlook.exe
  • click ok
SystemLook should appear on your screen.
  • Right click anywhere in the white field and choose paste.
  • the text you copied earlier should appear
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan.
Please post this log in your next reply.

If you loose the notepad before you can post the contents, you may retrieve it copying and pasting this command in the Task Manager open box.
%userprofile%\desktop\SystemLook.txt

Thanks
Post #4
SystemLook v1.0 by jpshortstuff (29.08.09) Log created at 09:24 on 29/11/2009 by Nora Long (Administrator - Elevation successful) ========== filefind ========== Searching for "explorer.ex*" C:\I386\EXPLORER.EX_ –a— 351603 bytes [10:00 29/08/2002] [10:00 29/08/2002] 2690171B51B4DBA59C02E89DB7FE6C9B C:\WINDOWS\$hf_mig$\KB938828\SP2QFE\explorer.exe –a— 1033216 bytes [11:26 13/06/2007] [11:26 13/06/2007] 7712DF0CDDE3A5AC89843E61CD5B3658 C:\WINDOWS\$NtServicePackUninstall$\explorer.exe —–c 1033216 bytes [17:59 21/09/2008] [10:23 13/06/2007] 97BD6515465659FF8F3B7BE375B2EA87 C:\WINDOWS\$NtServicePackUninstall$\explorer.exe.000 —–c 1032192 bytes [18:01 21/09/2008] [07:56 04/08/2004] A0732187050030AE399B241436565E64 C:\WINDOWS\$NtUninstallKB820291$\explorer.exe —–c 1004032 bytes [16:55 04/05/2004] [10:00 29/08/2002] A82B28BFC2E4455FE43022A498C0EF0A C:\WINDOWS\$NtUninstallKB938828$\explorer.exe —–c 1032192 bytes [15:13 15/08/2007] [07:56 04/08/2004] A0732187050030AE399B241436565E64 C:\WINDOWS\explorer.exe –a— 1033728 bytes [04:12 12/05/2003] [00:12 14/04/2008] 12896823FB95BFB3DC9B46BCAEDC9923 C:\WINDOWS\ServicePackFiles\i386\explorer.exe —— 1033728 bytes [07:56 04/08/2004] [00:12 14/04/2008] 12896823FB95BFB3DC9B46BCAEDC9923 ========== reg ========== [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe] "Debugger"="C:\Program Files\Microsoft Common\svchost.exe" -=End Of File=-
Post #5 last edited
Hi nojelo,

Let's see if we can get explorer running.

Download OTL to your desktop. You won't be able to see it, we'll run it from Task Manager.

  • Holding down your left mouse button, highlight all the text in the codebox below.
  • Do not copy the word CODE , please note the script starts with the :
  • right click the highlighted text and choose copy
:OTL

:reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]

In Task Manager
  • click file
  • click New Task(Run…)
  • type the following line into the open: field
    "%userprofile%\desktop\otl.exe"
  • click ok

OTL should open.
  • Under the Custom Scans/Fixes box at the bottom, right click and select paste. The text you previously copied should appear.
  • Then click the Run Fix button at the top
  • Let the program run unhindered

In Task Manager
  • click file
  • click New Task(Run…)
  • type the following line into the open: field
    explorer.exe
  • click ok
Is your desktop back?

If so please continue with the next steps.

Download the GMER Rootkit Scanner. Unzip it to your Desktop.

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<— ROOKIT" entries unless advised!

If possible rootkit activity is found, you will be asked if you would like to perform a full scan.
  • Click NO
  • In the right panel, you will see a bunch of boxes that have been checked … leave everything checked and ensure the Show all box is un-checked.
  • Now click the Scan button.
    Once the scan is complete, you may receive another notice about rootkit activity.
  • Click OK.
  • GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "GMER.txt"
  • Save it where you can easily find it, such as your desktop.
If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure the 'Show All' button is unticked.
  • Click the Scan button and let the program do its work. GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop
Next
  • Double click on OTL.exe to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output
  • Check the boxes beside LOP Check and Purity Check.
  • Copy and paste the following bold text into the box under Custom Scan

    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    /md5stop
    CREATERESTOREPOINT

  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.

Please post back with
  • GMER log
  • both OTL logs
Thanks
Post #8
I'm not able to get the following to open. "%userprofile%\desktop\otl.exe" I typed in the task manager open field both with the quotes and without as I wasn't sure which I should do. Both times it said it couldn't find the file and to click the search button to try to find it. I'd love to click the search button but unfortunately I don't have a start menu. Nora
Post #10
Okay I did everything and all was well until the very end. After the last otl scan when it opened the two windows you said it would, both were un-named and empty. I wasn't able to name and/or save them. It said I didn't have permission. This is my personal home computer but there are other users attached to it. When I first got it I must have created an administrator account with a password. I never log on as administrator. I log on under my own user icon. I'm afraid I don't even know how to log on as administrator or what my password is. I'm sorry I didn't mention all this before and hope it doesn't over complicate things. I truly appreciate all you've done to help me so far but I think we've come to an impass. Nora
Post #11
I forgot to tell you that I did get my icons and start menu back.
Also here's the GMER.txt file you wanted.

GMER 1.0.15.15252 - http://www.gmer.net
Rootkit scan 2009-11-30 20:48:46
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\NORALO~1\LOCALS~1\Temp\pxtdqpoc.sys


—- User IAT/EAT - GMER 1.0.15 —-

IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9BE7] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\Secur32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\Secur32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\Secur32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9BE7] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9BE7] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\msvcrt.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\msvcrt.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryExA] [6BFA9B5A] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9BE7] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\WS2_32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\WS2_32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\WS2HELP.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\WS2HELP.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9BE7] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryExA] [6BFA9B5A] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9BE7] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExA] [6BFA9B5A] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\psapi.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\psapi.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\NETAPI32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\NETAPI32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\NETAPI32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\userenv.dll [KERNEL32.dll!LoadLibraryW] [6BFA9AD3] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\userenv.dll [KERNEL32.dll!LoadLibraryExA] [6BFA9B5A] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\userenv.dll [KERNEL32.dll!LoadLibraryA] [6BFA9A4C] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe[1708] @ C:\WINDOWS\system32\userenv.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9C74] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)

—- Devices - GMER 1.0.15 —-

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

—- Files - GMER 1.0.15 —-

File C:\Documents and Settings\All Users\Documents\AOL Downloads\Health11\Health11.pdf 0 bytes
File C:\Documents and Settings\All Users\Documents\AOL Downloads\Health11\Health12.pdf 0 bytes
File C:\Documents and Settings\All Users\Documents\AOL Downloads\Health11\Health13.pdf 0 bytes
File C:\Documents and Settings\All Users\Documents\AOL Downloads\Health11\Health14.pdf 0 bytes
File C:\Documents and Settings\All Users\Documents\AOL Downloads\Health11\Health15.pdf 0 bytes

—- EOF - GMER 1.0.15 —-
Post #12
Hi nojelo,

I log on under my own user icon.

That's the account we want to work from.

Let's see if we can get a log from this scan tool.

Please download DDS and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.scr to run the tool.
  • When done, DDS.txt will open.
  • Click Yes at the next prompt for Optional Scan.
  • Save both reports to your desktop.
—————————————————

Please include the contents of the following in your next reply:

DDS.txt

Please attach the second file; Attach.txt. To attach a file, do the following:
  • Under the reply panel is the Attachments Panel
  • Browse for the attachment file you want to upload, then click the green Upload button
  • Once it has uploaded, click the Manage Current Attachments drop down box
  • Click on [external image: Posted Image] to insert the attachment into your post

Thanks
Post #13
📎Attach.txtDDS (Ver_09-12-01.01) - NTFSx86 Run by [removed] at 9:09:45.20 on Tue 12/01/2009 Internet Explorer: 7.0.5730.11 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.267 [GMT -8:00] AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF} ============== Running Processes =============== C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\Ati2evxx.exe svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\cisvc.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\WINDOWS\system32\svchost.exe -k hpdevmgmt C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Motive\McciCMService.exe C:\WINDOWS\System32\svchost.exe -k HPZ12 C:\WINDOWS\System32\svchost.exe -k HPZ12 C:\WINDOWS\System32\svchost.exe -k imgsvc C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\PROGRA~1\AVG\AVG8\avgemc.exe C:\Program Files\AVG\AVG8\avgcsrvx.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\WINDOWS\system32\cidaemon.exe C:\PROGRA~1\AVG\AVG8\avgnsx.exe C:\Documents and Settings\Nora Long\Desktop\DDS\dds.scr ============== Pseudo HJT Report =============== uSearch Page = hxxp://www.google.com uSearch Bar = hxxp://www.google.com/ie uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8 uInternet Settings,ProxyOverride = *.local uSearchAssistant = hxxp://www.google.com/ie uSearchURL,(Default) = hxxp://www.google.com/search?q=%s mSearchAssistant = hxxp://www.google.com/ie uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll BHO: {4e7bd74f-2b8d-469e-9eb4-fe6fa694b13e} - Nick Aracde Toolbar BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll TB: AOL Toolbar: {4982d40a-c53b-4615-b15b-b5b5e98d167c} - c:\program files\aol toolbar\toolbar.dll TB: Nick Aracde Toolbar: {4e7bd74f-2b8d-469e-9eb4-fe6fa694b13e} - TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" uRun: [] mRun: [diagent] "c:\program files\creative\sblive\diagnostics\diagent.exe" startup mRun: [UpdReg] c:\windows\UpdReg.EXE mRun: [AdaptecDirectCD] "c:\program files\roxio\easy cd creator 5\directcd\DirectCD.exe" mRun: [gwiz] c:\windows\system32\ntsystem.exe mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe" mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe" mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe mRun: [] mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mPolicies-explorer: = IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - c:\program files\aol toolbar\toolbar.dll IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll Trusted Zone: motive.com\pattta.att Trusted Zone: motive.com\patttbc.att DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab DPF: Garmin Communicator Plug-In - hxxps://my.garmin.com/static/m/cab/2.6.4/GarminAxControl.CAB DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} - hxxp://symantec.atgnow.com/sdccommon/download/tgctlsi.cab DPF: {01118F00-3E00-11D2-8470-0060089874ED} - hxxp://symantec.atgnow.com/sdccommon/download/ssrc.cab DPF: {01119400-3E00-11D2-8470-0060089874ED} - hxxp://symantec.atgnow.com/sdccommon/download/sprtctlln.cab DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} - hxxp://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/3/d/83d1fe15-fe0f-4bdf-b09c-4e3c49808ec7/LegitCheckControl.cab DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} - hxxp://protect.microsoft.com/security/protect/wsa/shared/CAB/x86/msSecAdv.cab?1095133193195 DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/MyFunCardsInitialSetup1.0.1.1.cab DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} - hxxp://www.symantec.com/techsupp/asa/ctrl/SymAData.cab DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} - hxxp://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} - hxxp://coupons.smartsource.com/download/cscmv5X.cab DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} - hxxp://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1143345266859 DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - hxxp://mediaplayer.walmart.com/installer/install.cab DPF: {861DB4B6-3838-11D2-8E50-002018200E57} - hxxp://data6.archives.ca/mrsidi_cab/MrSIDI.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} - hxxp://www.homesteadhotels.com/minisite/accommodations/surround/MSSurVid.cab DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} - hxxp://download.yahoo.com/dl/installs/ymail/ymmapi.dll DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab DPF: {BD393C14-72AD-4790-A095-76522973D6B8} - hxxp://messenger.zone.msn.com/binary/Bankshot.cab57213.cab DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} - hxxp://a.download.toontown.com/sv1.0.24.18/ttinst.cab DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab DPF: {CAFEEFAC-0015-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0008-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_08-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} - hxxp://zone.msn.com/binframework/v10/StProxy.cab55579.cab DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} - hxxp://messenger.zone.msn.com/binary/WoF.cab57176.cab DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} - hxxp://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - hxxp://fdl.msn.com/zone/datafiles/heartbeat.cab DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100 Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll Notify: AtiExtEvent - Ati2evxx.dll Notify: avgrsstarter - avgrsstx.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, ntoskrnl.dll ============= SERVICES / DRIVERS =============== R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-6-11 335240] R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2006-11-17 27784] R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-6-11 108552] R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-7-15 908056] R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-15 297752] S2 mrtRate;mrtRate; [x] =============== Created Last 30 ================ 2009-12-01 05:35:50 0 d—–w- C:\New Folder (3) 2009-12-01 05:35:35 0 d—–w- C:\New Folder (2) 2009-12-01 05:35:24 0 d—–w- C:\New Folder 2009-12-01 03:06:38 0 d—–w- C:\_OTL 2009-11-29 17:18:59 102660 —-a-w- C:\SystemLook.exe 2009-11-25 21:00:54 0 d—–w- c:\program files\Trend Micro 2009-11-25 20:37:35 0 d—–w- c:\program files\Microsoft Common ==================== Find3M ==================== 2009-10-21 04:08:54 3598336 —-a-w- c:\windows\system32\dllcache\mshtml.dll 2009-09-28 21:01:49 250 —-a-w- c:\documents and settings\nora long\jobq.dat 2009-09-11 14:18:39 136192 —-a-w- c:\windows\system32\msv1_0.dll 2009-09-11 14:18:39 136192 ——w- c:\windows\system32\dllcache\msv1_0.dll 2009-09-04 21:03:36 58880 —-a-w- c:\windows\system32\msasn1.dll 2009-09-04 21:03:36 58880 ——w- c:\windows\system32\dllcache\msasn1.dll 2008-07-22 20:43:33 5632 -csha-w- c:\program files\Thumbs.db 2008-03-15 18:37:15 9338368 -c–a-w- c:\program files\COLE1995.FTW 2008-03-15 16:48:44 9338368 -c–a-w- c:\program files\COLE1995.FBK 2006-08-17 20:17:13 37518744 —-a-w- c:\program files\iTunesSetup.exe 2006-08-11 20:05:02 105601 —-a-w- c:\program files\05Gounds Map.pdf 2006-08-11 20:01:56 86138 —-a-w- c:\program files\participant_registration_form.pdf 2006-08-08 16:22:21 24908 —-a-w- c:\program files\Sharks in the Dark Marine World.pdf 2006-03-13 01:39:07 2149327 —-a-w- c:\program files\SudokuSetup.exe 2005-10-28 23:57:38 774144 —-a-w- c:\program files\RngInterstitial.dll 2004-07-08 16:34:39 61729 -c–a-w- c:\program files\Picture 084.jpg 2004-05-23 23:25:08 2150574 —-a-w- c:\program files\aaw6181.exe 2004-05-23 23:22:41 477888 —-a-w- c:\program files\GoogleToolbarInstaller.exe 2003-05-01 12:22:20 207758 —-a-w- c:\program files\INSTALL.LOG 2008-08-28 03:08:23 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082720080828\index.dat 2008-09-21 21:08:17 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092120080922\index.dat 2008-10-14 20:31:06 16384 -csha-w- c:\windows\temp\cookies\index.dat 2008-10-14 20:31:06 16384 -csha-w- c:\windows\temp\history\history.ie5\index.dat 2008-10-14 20:31:06 49152 -csha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat ============= FINISH: 9:11:06.29 ===============
Post #14
Hi nojelo,

Trusted Zone: motive.com\pattta.att
Trusted Zone: motive.com\patttbc.att

Is there a reason for these to be in the Trusted Zone?

Let's go deeper.


Please read through these instructions to familarize yourself with what to expect when this tool runs


Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.


Please post back with the combofix log. How's the computer?

Thanks
Post #15
Oldman960, I've attached the combofix.log. Computer is better. At least have icons and a start menu. Running slow but that's nothing new. Regarding the above mentioned .att files, I think they might be from my ISP. I have ATT and I have a diagnostic program from them on my computer. Thanks again for everything and I'll wait to hear from you. Nora PS So how old is old? Bet I've got you beat!

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