So I ran a test and my AVG found a VUNDO trojan that has probably infected a huge number of my system 32 files, as well as some in the system recovery. AS I type this, every 15 seconds or so my AVG pops up with vundo infecting one of my system 32 files [[neuhrofu.dll][ and I can no longer access my AVG interface. PLease PLEASE help me.
[Closed] trojan infestation, file that won't delete, bad virus pro
#1
Posted 17 November 2009 - 07:14 PM
So I ran a test and my AVG found a VUNDO trojan that has probably infected a huge number of my system 32 files, as well as some in the system recovery. AS I type this, every 15 seconds or so my AVG pops up with vundo infecting one of my system 32 files [[neuhrofu.dll][ and I can no longer access my AVG interface. PLease PLEASE help me.
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#2
Posted 17 November 2009 - 09:10 PM
Welcome to What the Tech.
My name is OCD, I will be helping you with your computer today.
Please be advised, as I am still in training, all my replies to you will be checked for accuracy by one of our experts to ensure that I am giving you the best possible advise.
This may cause a delay, but I will do my best to keep it as short as possible.
To get started I need to have you run a few scans so I can evaluate what is going on and formulate a course of action.
If you are running Windows Vista you will need to select "Run as Administrator" to run these tools.
To do this right click on the file after you have downloaded it to your desktop and select "Run as Administrator".
- - - - - Next - - - - -
Please download DDS from one of the following links and save it to your desktop.
- Disable any script blocking protection (How to Disable your Security Programs)
- Double click DDS icon to run the tool (may take up to 3 minutes to run)
- When done, DDS.txt will open.
- After a few moments, attach.txt will open in a second window.
- Save both reports to your desktop.
Download GMER Rootkit Scanner from here or here.
- Extract the contents of the zipped file to desktop.
- Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
- If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
Click the image to enlarge it
- In the right panel, you will see several boxes that have been checked. Uncheck the following ...
- Sections
- IAT/EAT
- Drives/Partition other than Systemdrive (typically C:\)
- Show All (don't miss this one)
- Then click the Scan button & wait for it to finish.
- Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
- Save it where you can easily find it, such as your desktop, and post it in your next reply.
Rootkit scans often produce false positives. DO NOT take any action on any "<--- ROOKIT" entries
- - - - - Next - - - - -
On your next post please provide the following:
- Post the contents of the DDS.txt report in your next reply
- Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
- Gmer.txt
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#3
Posted 18 November 2009 - 06:34 PM
#4
Posted 18 November 2009 - 07:03 PM
At this point it is next to impossible to tell what might be happening without the logs I requested for review.I've got a process running called lsass.exe. Someone said something about a "sasser worm" is this possible?
The absence of symptoms doesn't necessarily mean that your computer is clean.
Please revisit my previous post and provide the logs in your next post.
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Threads will be closed if no response after 5 days
If you are satisfied with the help you have received, please consider making a donation.
#5
Posted 21 November 2009 - 11:59 PM
Proud Graduate of WTT Classroom
Member of UNITE
Threads will be closed if no response after 5 days
If you are satisfied with the help you have received, please consider making a donation.
#6
Posted 24 November 2009 - 07:20 PM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
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