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[Resolved] USB Mouse and Analog Keyboard freezes


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8 replies to this topic

#1 DarkArcher

DarkArcher

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Posted 16 November 2009 - 05:48 AM

Hi there,

Recently, my USB mouse and analog keyboard have started to freeze from time to time, thus causing the whole computer to be unusable and I'd have to force-restart it. Upon scanning with Avira AntiVir Personal, I found nothing infectious. Please advise. Below is my HJT log, thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:14:08 PM, on 12/11/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Windows\System32\mobsync.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Razer\Krait\razerhid.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Razer\Krait\razerofa.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Orbitdownloader\Grab.exe
C:\hp\kbd\kbd.exe
C:\Program Files\VideoLAN\VLC\vlc.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O3 - Toolbar: Veoh Video Compass - {52836EB0-631A-47B1-94A6-61F9D9112DAE} - C:\Program Files\Veoh Networks\Veoh Video Compass\SearchRecsPlugin.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" -delete
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Krait] C:\Program Files\Razer\Krait\razerhid.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: SmarThru4 Capture Selection - C:\Program Files\SmarThru 4\WebCapture.dll2.htm
O8 - Extra context menu item: SmarThru4 Save as HTML - C:\Program Files\SmarThru 4\WebCapture.dll1.htm
O8 - Extra context menu item: SmarThru4 Save Selected Text - C:\Program Files\SmarThru 4\WebCapture.dll.htm
O8 - Extra context menu item: SmarThru4 Web Capture - C:\Program Files\SmarThru 4\WebCapture.dll
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebo...toUploader5.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave...ploader_v10.cab
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe

--
End of file - 8484 bytes

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#2 Tomk

Tomk

    Beguilement Monitor

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  • 20,154 posts

Posted 18 November 2009 - 02:21 PM

Hi DarkArcher,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Download Rooter.exe to your desktop

  • Then doubleclick it to start the tool
  • A Notepad file containing the report will open, also found at %systemdrive%\Rooter.txt. Post that here

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

Also please describe how your computer behaves at the moment.

Tomk
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#3 DarkArcher

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Posted 21 November 2009 - 02:32 AM

Hi, thanks for the reply. Because my USB mouse and Analog keyboard doesn't hang all the time but from time to time, I'll have to keep you updated should they do so again. Hope everything is appearing fine. =)

Here are my logs:

Rooter.exe

Rooter.exe (v1.0.2) by Eric_71
.
The token does not have the SeDebugPrivilege privilege ! (error:1300)
Can not acquire SeDebugPrivilege !
Please run the tool as administrator ..

.
Windows Vista Home Edition (6.0.6002) Service Pack 2
[32_bits] - x86 Family 6 Model 15 Stepping 11, GenuineIntel
.
Error OpenService (wscsvc) : 6
Error OpenSCManager : 5
Error OpenService (MpsSvc) : 6
Windows Defender -> Enabled
User Account Control (UAC) -> Enabled
.
Internet Explorer 8.0.6001.18828
Mozilla Firefox 3.0.15 (en-GB)
.
C:\ [Fixed-NTFS] .. ( Total:287 Go - Free:162 Go )
D:\ [Fixed-NTFS] .. ( Total:10 Go - Free:2 Go )
E:\ [CD_Rom]
G:\ [Removable]
H:\ [Removable]
I:\ [Removable]
J:\ [Removable]
.
Scan : 16:17.21
Path : C:\Users\Family\Desktop\Rooter.exe
User : Family ( Administrator -> YES )
.
----------------------\\ Processes
.
Locked [System Process] (0)
Locked System (4)
Locked smss.exe (408)
Locked csrss.exe (480)
Locked wininit.exe (524)
Locked csrss.exe (536)
Locked services.exe (568)
Locked lsass.exe (580)
Locked lsm.exe (592)
Locked svchost.exe (756)
Locked winlogon.exe (764)
Locked svchost.exe (876)
Locked svchost.exe (936)
Locked svchost.exe (1012)
Locked svchost.exe (1040)
Locked svchost.exe (1052)
Locked audiodg.exe (1188)
Locked svchost.exe (1212)
Locked SLsvc.exe (1228)
Locked svchost.exe (1276)
Locked svchost.exe (1464)
Locked spoolsv.exe (1692)
Locked sched.exe (1720)
Locked svchost.exe (1752)
______ C:\Windows\system32\Dwm.exe (352)
______ C:\Windows\Explorer.EXE (560)
Locked taskeng.exe (2012)
______ C:\Program Files\Windows Defender\MSASCui.exe (1736)
______ C:\hp\support\hpsysdrv.exe (2004)
______ C:\WINDOWS\System32\rundll32.exe (2080)
______ C:\WINDOWS\System32\rundll32.exe (2088)
______ C:\Program Files\HP\HP Software Update\hpwuSchd2.exe (2096)
______ C:\WINDOWS\RtHDVCpl.exe (2120)
______ C:\Program Files\Razer\Krait\razerhid.exe (2200)
______ C:\Program Files\Avira\AntiVir Desktop\avgnt.exe (2264)
______ C:\Program Files\iTunes\iTunesHelper.exe (2272)
______ C:\Program Files\Java\jre6\bin\jusched.exe (2284)
______ C:\WINDOWS\ehome\ehtray.exe (2300)
______ C:\Program Files\uTorrent\uTorrent.exe (2308)
______ C:\Program Files\Windows Media Player\wmpnscfg.exe (2316)
______ C:\Windows\ehome\ehmsas.exe (2372)
Locked avguard.exe (2420)
Locked AppleMobileDeviceService.exe (2440)
Locked mDNSResponder.exe (2452)
Locked LSSrvc.exe (2504)
Locked PnkBstrA.exe (2616)
Locked svchost.exe (2636)
Locked SeaPort.exe (2660)
Locked svchost.exe (2784)
Locked svchost.exe (2820)
Locked SearchIndexer.exe (2852)
Locked WUDFHost.exe (3008)
______ C:\Program Files\Razer\Krait\razerofa.exe (3240)
______ C:\Windows\System32\mobsync.exe (3568)
Locked wmpnetwk.exe (3752)
______ C:\Windows\system32\taskeng.exe (3876)
Locked iPodService.exe (3452)
______ C:\Program Files\Windows Live\Messenger\msnmsgr.exe (3704)
______ C:\Program Files\Windows Live\Contacts\wlcomm.exe (980)
______ C:\Program Files\Internet Explorer\iexplore.exe (1456)
______ C:\Program Files\Internet Explorer\iexplore.exe (452)
______ C:\hp\kbd\kbd.exe (5796)
Locked HPHC_Service.exe (6096)
______ C:\Program Files\Internet Explorer\iexplore.exe (252)
______ C:\Program Files\Internet Explorer\iexplore.exe (6116)
Locked MpCmdRun.exe (5648)
______ C:\Program Files\Orbitdownloader\orbitdm.exe (5088)
______ C:\Program Files\Orbitdownloader\orbitnet.exe (2164)
Locked SearchProtocolHost.exe (3692)
Locked SearchFilterHost.exe (1460)
______ C:\Users\Family\Desktop\Rooter.exe (4104)
.
----------------------\\ Device\Harddisk0\
.
\Device\Harddisk0 [Sectors : 63 x 512 Bytes]
.
\Device\Harddisk0\Partition1 --[ MBR ]-- (Start_Offset:32256 | Length:308380230144)
\Device\Harddisk0\Partition2 (Start_Offset:308380262400 | Length:11689574400)
.
----------------------\\ Scheduled Tasks
.
C:\Windows\Tasks\SA.DAT
C:\Windows\Tasks\SCHEDLGU.TXT
C:\Windows\Tasks\User_Feed_Synchronization-{AE4243B3-B369-4E28-8EA8-E9BA7ACFF407}.job
.
----------------------\\ Registry
.
.
----------------------\\ Files & Folders
.
----------------------\\ Scan completed at 16:17.29
.
C:\Rooter$\Rooter_1.txt - (21/11/2009 | 16:17.29)


MBAM

Malwarebytes' Anti-Malware 1.41
Database version: 3205
Windows 6.0.6002 Service Pack 2

21/11/2009 4:27:54 PM
mbam-log-2009-11-21 (16-27-54).txt

Scan type: Quick Scan
Objects scanned: 92202
Time elapsed: 3 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Tomk

Tomk

    Beguilement Monitor

  • Classroom Admin
  • 20,154 posts

Posted 21 November 2009 - 09:08 AM

DarkArcher,

Please download the OTM by OldTimer.
  • Save it to your desktop.
  • Please double-click OTM.exe to run it.
    (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines inside the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    :Processes
    explorer.exe
    
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{000123B4-9B42-4900-B3F7-F4B073EFC214}]
    [-HKEY_CLASSES_ROOT\CLSID\{000123B4-9B42-4900-B3F7-F4B073EFC214}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]
    [-HKEY_CLASSES_ROOT\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
    [-HKEY_CLASSES_ROOT\CLSID\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"=-
    [-HKEY_CLASSES_ROOT\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\&Grab video by Orbit]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Do&wnload selected by Orbit]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Down&load all by Orbit]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}]
    [-HKEY_CLASSES_ROOT\CLSID\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}]
    
    :Files
    C:\Program Files\Orbitdownloader
    
    :Commands
    [purity]
    [emptytemp]
    [start explorer]
    [Reboot]
  • Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTM
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: Posted Image

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

Tomk
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#5 DarkArcher

DarkArcher

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Posted 23 November 2009 - 03:07 AM

Hi, finally I managed to get the ESET log by using my older analog mouse temporarily (my mouse even hangs during the scan even if I leave it alone :( ). I also noticed that the "show hidden files and folders" option has been enabled after the OTM and there are album art jpeg files and desktop.ini files now shown on the desktop. Is there anyway to rectify that?

Here are the logs anyway.

OTM

All processes killed
========== PROCESSES ==========
No active process named explorer.exe was found!
========== REGISTRY ==========
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{000123B4-9B42-4900-B3F7-F4B073EFC214}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{000123B4-9B42-4900-B3F7-F4B073EFC214}\ not found.
Registry key HKEY_CLASSES_ROOT\CLSID\{000123B4-9B42-4900-B3F7-F4B073EFC214}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{000123B4-9B42-4900-B3F7-F4B073EFC214}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
Registry key HKEY_CLASSES_ROOT\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}\ not found.
Registry key HKEY_CLASSES_ROOT\CLSID\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}\ not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}\ not found.
Registry key HKEY_CLASSES_ROOT\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}\ not found.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\&Grab video by Orbit\ not found.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Do&wnload selected by Orbit\ not found.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Down&load all by Orbit\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}\ not found.
Registry key HKEY_CLASSES_ROOT\CLSID\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}\ not found.
========== FILES ==========
File/Folder C:\Program Files\Orbitdownloader not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Family
->Temp folder emptied: 32955 bytes
->Temporary Internet Files folder emptied: 649217 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
Windows Temp folder emptied: 120 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 0.65 mb


OTM by OldTimer - Version 3.1.2.0 log created on 11212009_233331



ESET

ESETSmartInstaller@High as downloader log:
all ok
ESETSmartInstaller@High as downloader log:
all ok
esets_scanner_update returned -1 esets_gle=53251
ESETSmartInstaller@High as downloader log:
all ok
esets_scanner_update returned -1 esets_gle=53251
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=099ee209b473f84db5b3b96d7c3dd9ac
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-11-23 09:00:25
# local_time=2009-11-23 05:00:25 (+0800, Malay Peninsula Standard Time)
# country="Singapore"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 949243 949243 0 0
# compatibility_mode=1797 16775165 100 100 0 34590074 0 0
# compatibility_mode=5892 16776573 100 100 243956 96491962 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=175354
# found=0
# cleaned=0
# scan_time=3990

Edited by DarkArcher, 23 November 2009 - 03:10 AM.


#6 Tomk

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Posted 23 November 2009 - 11:48 AM

DarkArcher,

This doesn't appear to be a malware problem. Therefore, you will be better served by posting a question in the Hardware forum for the Tech Team. When you post there, please provide a link back to this thread so that they will have access to your logs.

Meanwhile, as far as malware is concerned, Log looks good :D

Your hidden files settings should be restored after you have completed the following:

You need to create a new Clean restore point:

  • Download SysRestorePoint to your desktop and unzip it to it's own folder.
  • Double click SysRestorePoint.exe so that we can make a new system restore point.
  • A box will pop up after it has made a new point, usually after a few seconds. Close that window and exit the program.
Remove all previous Restore Points
Click Start Menu > Run > copy and paste

cleanmgr

You may be asked to choose drive. Choose C: At top, click on More Options tab. Click Clean up... button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

Cleanup

  • Double click on OTM to run it.
  • Click on CleanUp!
  • When done, you will be prompted to restart your computer. Please restart your computer.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved. :thumbup:

Tomk
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#7 DarkArcher

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Posted 26 November 2009 - 05:36 AM

Hi, thanks for your kind help and patience. It's good to know that there are no infectious software on my computer. Hope I'll be able to find the root cause in the Hardware forum. Regards, Jermyn

#8 Tomk

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Posted 26 November 2009 - 10:01 AM

DarkArcher, You are welcome. Good Luck and Be. Well. :thumbup:

Tomk
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#9 Tomk

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Posted 26 November 2009 - 10:02 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Tomk
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