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[Resolved] Malware protection being cancelled out...help!


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11 replies to this topic

#1 Snow

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Posted 04 November 2009 - 07:51 AM

Hello WTT Team...

I have had this very annoying small problem for a couple months now, i have tried to resolve it on my own, but im at my witts end now so here i am, on my laptop i have the Sympatico Security Manager, when i start up my laptop i get the daily regular updates, then not long after i get this popup (to me its a popup) eventhough they are set up to "not allow", this popup always says the same thing...Update to Sympatico Security Manager is ready to be installed...To Install this update, Sympatico Security Manager will exit. it also has a "about this update" to click on and it wont let me, it just opens up the windows security centre..now i know ive already had the update because Security Manager never asks it just automatically updates and then it tells me at the bottom right of the screen that the Manager has been sucessfully updated.! now if i click on the red X to close it and even click update it opens up a window, pretends to download (the green bar never makes it to 100%) opens Windows Security Center and cancels out the Malware and warns me my machine is not protected that i need to turn on the malware protection option, when i do activate the malware protection the Sympatico Security Manager turns back on and sometimes its ok for a while then i get this dumb popup again...over and over many times a day...ive tried googling on it, havent found anything on it. This is what ive done so far..Malwarebytes, came out clean, did CCleaner and ATF , ran Sympatico Security anti-spyware , I always have a Sympatico.CA spyware that amazingly reappears everyday, and the anti-virus always comes out clean, ran Spybot it found double-click got rid of that, i ran Panda that came out clean...dont know what else to do and its driving me mad! :pullhair: computers...its a love hate relationship!!

If someone can look at my HJT log id really appreciate it!

thank you in advance...

Snow

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:54:23 PM, on 03/11/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Safe mode

Running processes:
C:\Windows\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...n&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...n&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...n&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Security Manager\pkR.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [Sympatico Security Manager] "C:\Program Files\Bell\Security Manager\Rps.exe"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\Program Files\Maxtor\ManagerApp\Onetouch.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Internet Service Advisor\SSA.exe" /AUTORUN
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autoRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\user\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Bell\Security Manager\IdxClnR.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Startup: OneNote Table Of Contents.onetoc2
O4 - Global Startup: ExifLauncher2.lnk = C:\Program Files\FinePixViewer\QuickDCF2.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail....NPUplden-ca.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.vista.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Sympatico Security Manager (Radialpoint Security Services) - Radialpoint Inc. - C:\Program Files\Bell\Security Manager\RpsSecurityAware.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Sympatico Security Manager Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Bell\Security Manager\rpsupdaterR.exe
O23 - Service: Sympatico Security Manager Firewall (RP_FWS) - Bell Sympatico - C:\Program Files\Bell\Security Manager\Fws.exe
O23 - Service: Personal Vault Upgrade Service (VaultClientUpgrade) - BELL - C:\Program Files\Personal Vault\VaultClientUpgrade.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9605 bytes

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#2 CatByte

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Posted 07 November 2009 - 05:21 AM

Please do the following:

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.pif to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT


Posted Image
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.

    Posted Image
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015


#3 Snow

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Posted 08 November 2009 - 01:11 PM

Hello Catbyte... i cant post the scans it wont let me due to them being to big...what do i do? Snow

#4 CatByte

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Posted 08 November 2009 - 01:26 PM

zip them up and attach them or upload to media fire and post the sharing link.

http://www.mediafire.com


Please check that you checked / unchecked the appropriate boxes in GMER - the log shouldn't be that large

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015


#5 Snow

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Posted 08 November 2009 - 03:02 PM

I hope i did this right...here they are...



http://www.mediafire.com/?mydnnaa0zqj

http://www.mediafire.com/?k2wllwlkdum

http://www.mediafire.com/?knrdwam1d0x

#6 CatByte

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Posted 08 November 2009 - 03:20 PM

Hi,

Please do the following:

Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2



**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for further review.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015


#7 Snow

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Posted 10 November 2009 - 07:55 AM

goodmorning...

here is the combofix log...

ComboFix 09-11-08.03 - user 10/11/2009 8:13.1.2 - NTFSx86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.2.1033.18.1982.1294 [GMT -5:00]
Running from: c:\users\user\Desktop\ComboFix.exe
AV: Bell Internet Security Services Anti-Virus *On-access scanning enabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
FW: Bell Internet Security Services Firewall *enabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}
SP: Bell Internet Security Services Anti-Spyware *enabled* (Updated) {307352C6-1CBD-11DB-8AF6-B622A1EF5492}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\INSTALL.LOG
c:\windows\system32\KBL.LOG
c:\windows\system32\oem19.inf
c:\windows\system32\oem4.inf

.
((((((((((((((((((((((((( Files Created from 2009-10-10 to 2009-11-10 )))))))))))))))))))))))))))))))
.

2009-11-10 13:34 . 2009-11-10 13:34 -------- d-----w- c:\users\Default\AppData\Local\temp
2009-11-06 00:45 . 2009-11-10 11:41 -------- d-----w- c:\users\user\Tracing
2009-11-06 00:38 . 2006-11-29 18:06 3426072 ----a-w- c:\windows\system32\d3dx9_32.dll
2009-11-06 00:36 . 2009-11-06 00:36 -------- d-----w- c:\program files\Microsoft
2009-11-06 00:35 . 2009-11-06 00:35 -------- d-----w- c:\program files\Windows Live SkyDrive
2009-11-06 00:30 . 2009-11-06 00:30 -------- d-----w- c:\program files\Common Files\Windows Live
2009-11-06 00:12 . 2009-11-10 13:35 3360032 --sha-w- c:\windows\system32\drivers\fidbox.dat
2009-11-06 00:09 . 2009-11-06 00:12 12288 d-----w- c:\program files\Personal Vault Backup Manager
2009-11-06 00:07 . 2008-11-26 20:19 53192 ----a-w- c:\windows\system32\drivers\rp_skt32.sys
2009-11-06 00:07 . 2008-08-07 02:20 48384 ----a-w- c:\windows\system32\drivers\rp_pkt32.sys
2009-11-06 00:05 . 2008-08-28 18:16 71184 ----a-w- c:\windows\system32\drivers\DefragFS.sys
2009-11-06 00:05 . 2009-11-06 00:05 -------- d-----w- c:\programdata\Raxco
2009-11-06 00:05 . 2009-11-06 00:05 -------- d-----w- c:\program files\Raxco
2009-11-06 00:01 . 2009-11-06 00:04 90125872 ----a-w- c:\users\user\AppData\Roaming\Bell\Internet Service Advisor\downloads\Bell_Internet_Security_Services.41.exe.dir\Bell_Internet_Security_Services.exe
2009-11-04 23:31 . 2009-11-04 23:31 -------- d-----w- c:\users\user\AppData\Local\Apple Computer
2009-11-04 19:43 . 2009-11-04 19:43 -------- d-----w- c:\users\user\AppData\Local\Apple
2009-11-04 12:33 . 2009-08-07 02:24 44768 ----a-w- c:\windows\system32\wups2.dll
2009-11-04 12:33 . 2009-08-07 02:24 53472 ----a-w- c:\windows\system32\wuauclt.exe
2009-11-04 12:33 . 2009-08-07 02:23 1929952 ----a-w- c:\windows\system32\wuaueng.dll
2009-11-04 12:33 . 2009-08-07 01:45 2421760 ----a-w- c:\windows\system32\wucltux.dll
2009-11-04 12:33 . 2009-08-07 02:24 35552 ----a-w- c:\windows\system32\wups.dll
2009-11-04 12:33 . 2009-08-07 02:23 575704 ----a-w- c:\windows\system32\wuapi.dll
2009-11-04 12:33 . 2009-08-07 01:44 87552 ----a-w- c:\windows\system32\wudriver.dll
2009-11-04 12:32 . 2009-08-07 00:23 171608 ----a-w- c:\windows\system32\wuwebv.dll
2009-11-04 12:32 . 2009-08-06 23:44 33792 ----a-w- c:\windows\system32\wuapp.exe
2009-11-03 19:00 . 2009-11-03 19:36 4096 d-----w- c:\programdata\Spybot - Search & Destroy
2009-11-03 19:00 . 2009-11-03 19:00 8192 d-----w- c:\program files\Spybot - Search & Destroy
2009-10-31 19:18 . 2009-11-10 11:44 -------- d-----w- c:\users\user\AppData\Local\Adobe
2009-10-30 23:50 . 2009-09-10 14:58 310784 ----a-w- c:\windows\system32\unregmp2.exe
2009-10-30 23:50 . 2009-09-10 14:59 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2009-10-16 10:23 . 2009-09-10 16:48 218624 ----a-w- c:\windows\system32\msv1_0.dll
2009-10-16 10:23 . 2009-08-04 12:34 3600456 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-10-16 10:23 . 2009-08-04 12:34 3548216 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-10-16 10:20 . 2009-09-04 11:41 60928 ----a-w- c:\windows\system32\msasn1.dll
2009-10-16 10:20 . 2009-09-14 09:29 144896 ----a-w- c:\windows\system32\drivers\srv2.sys
2009-10-16 10:20 . 2009-05-08 12:53 604672 ----a-w- c:\windows\system32\WMSPDMOD.DLL
2009-10-11 17:29 . 2009-10-11 17:29 -------- d-----w- c:\users\user\AppData\Roaming\GARMIN
2009-10-11 17:21 . 2009-10-11 17:21 -------- d-----w- c:\program files\Garmin GPS Plugin
2009-10-11 17:20 . 2009-10-11 17:20 -------- d-----w- c:\program files\DIFX
2009-10-11 17:20 . 2009-10-11 17:20 -------- d-----w- c:\program files\Garmin

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-11-10 11:00 . 2008-03-10 15:44 672380 ----a-w- c:\windows\system32\perfh00C.dat
2009-11-10 11:00 . 2008-03-10 15:44 127578 ----a-w- c:\windows\system32\perfc00C.dat
2009-11-10 10:58 . 2008-09-30 00:24 4096 d-----w- c:\programdata\Google Updater
2009-11-10 02:59 . 2009-11-06 00:12 43256 --sha-w- c:\windows\system32\drivers\fidbox.idx
2009-11-09 23:21 . 2009-02-17 11:19 56160 ----a-w- c:\programdata\nvModes.dat
2009-11-06 11:00 . 2008-07-15 00:17 8192 d-----w- c:\programdata\Microsoft Help
2009-11-06 00:39 . 2008-07-16 01:02 4096 d-----w- c:\program files\Windows Live
2009-11-06 00:25 . 2008-07-16 12:42 4096 d-----w- c:\users\user\AppData\Roaming\Bell
2009-11-06 00:05 . 2008-07-16 12:42 4096 d-----w- c:\program files\Bell
2009-11-06 00:05 . 2008-07-16 12:42 4096 d-----w- c:\programdata\Bell
2009-11-06 00:04 . 2008-03-10 17:02 8192 d--h--w- c:\program files\InstallShield Installation Information
2009-11-03 01:42 . 2009-10-03 18:41 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-31 00:24 . 2009-10-04 19:40 -------- d-----w- c:\program files\CCleaner
2009-10-17 13:21 . 2006-11-02 11:18 4096 d-----w- c:\program files\Windows Mail
2009-10-07 00:50 . 2009-08-11 18:37 -------- d-----w- c:\programdata\Motive
2009-10-04 19:37 . 2009-10-04 19:06 4096 d-----w- c:\programdata\STOPzilla!
2009-10-04 19:34 . 2009-10-04 19:08 -------- d-----w- c:\programdata\SITEguard
2009-10-04 19:13 . 2009-10-04 19:13 888 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg
2009-10-04 19:06 . 2009-10-04 19:06 -------- d-----w- c:\program files\Common Files\iS3
2009-10-02 13:35 . 2008-08-13 23:04 -------- d-----w- c:\programdata\Skype
2009-10-01 10:25 . 2008-03-10 18:10 4096 d-----w- c:\program files\Java
2009-09-30 17:55 . 2009-09-30 17:55 -------- d-----w- c:\users\user\AppData\Roaming\Malwarebytes
2009-09-30 17:55 . 2009-09-30 17:54 4096 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-09-30 17:54 . 2009-09-30 17:54 -------- d-----w- c:\programdata\Malwarebytes
2009-09-30 01:30 . 2009-02-09 22:56 -------- d-----w- c:\program files\Common Files\AOL
2009-09-29 15:04 . 2009-09-29 15:04 -------- d-----w- c:\program files\Trend Micro
2009-09-21 22:00 . 2008-07-16 00:22 6944 ----a-w- c:\users\user\AppData\Local\d3d9caps.dat
2009-09-18 10:13 . 2009-09-17 10:23 -------- d-----w- c:\programdata\NOS
2009-09-10 18:54 . 2009-09-30 17:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-10 18:53 . 2009-09-30 17:54 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-08-29 00:27 . 2009-09-19 03:15 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-29 00:14 . 2009-09-19 03:15 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-08-27 05:22 . 2009-10-16 10:21 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-27 05:17 . 2009-10-16 10:21 109056 ----a-w- c:\windows\system32\iesysprep.dll
2009-08-27 05:17 . 2009-10-16 10:21 71680 ----a-w- c:\windows\system32\iesetup.dll
2009-08-27 03:42 . 2009-10-16 10:21 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-08-18 04:33 . 2009-08-18 04:33 1193832 ----a-w- c:\windows\system32\FM20.DLL
2009-08-14 16:27 . 2009-09-16 23:55 904776 ----a-w- c:\windows\system32\drivers\tcpip.sys
2009-08-14 15:53 . 2009-09-16 23:55 17920 ----a-w- c:\windows\system32\netevent.dll
2009-08-14 13:49 . 2009-09-16 23:55 9728 ----a-w- c:\windows\system32\TCPSVCS.EXE
2009-08-14 13:49 . 2009-09-16 23:55 17920 ----a-w- c:\windows\system32\ROUTE.EXE
2009-08-14 13:49 . 2009-09-16 23:55 11264 ----a-w- c:\windows\system32\MRINFO.EXE
2009-08-14 13:49 . 2009-09-16 23:55 27136 ----a-w- c:\windows\system32\NETSTAT.EXE
2009-08-14 13:49 . 2009-09-16 23:55 19968 ----a-w- c:\windows\system32\ARP.EXE
2009-08-14 13:49 . 2009-09-16 23:55 8704 ----a-w- c:\windows\system32\HOSTNAME.EXE
2009-08-14 13:49 . 2009-09-16 23:55 10240 ----a-w- c:\windows\system32\finger.exe
2009-08-14 13:48 . 2009-09-16 23:55 30720 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2009-08-14 13:48 . 2009-09-16 23:55 105984 ----a-w- c:\windows\system32\netiohlp.dll
2008-09-28 19:16 . 2008-09-28 19:16 951 ----a-w- c:\program files\Get OpenOffice.org.lnk
2008-07-15 15:41 . 2008-07-15 15:41 22 --sha-w- c:\windows\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\VaultIcon1]
@="{B976888E-DC7B-456C-A62F-44EA07ED231F}"
[HKEY_CLASSES_ROOT\CLSID\{B976888E-DC7B-456C-A62F-44EA07ED231F}]
2009-07-02 19:32 503808 ----a-w- c:\program files\Personal Vault Backup Manager\VaultClientMenu.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2007-08-23 455968]
"Google Update"="c:\users\user\AppData\Local\Google\Update\GoogleUpdate.exe" [2009-10-16 133104]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-01-26 2144088]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-03-28 1045800]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2007-12-20 468264]
"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-09-19 202032]
"OnScreenDisplay"="c:\program files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe" [2007-09-04 554320]
"UCam_Menu"="c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" [2007-08-17 218408]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-09-13 480560]
"WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-08 311296]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-06-02 80896]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-21 1008184]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"mxomssmenu"="c:\program files\Maxtor\OneTouch Status\maxmenumgr.exe" [2008-07-21 169312]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-12-04 13556256]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-12-04 92704]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-05-26 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"SSA.exe"="c:\program files\Bell\Internet Service Advisor\SSA.exe" [2009-06-29 3245296]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-07-25 149280]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]

c:\users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote Table Of Contents.onetoc2 [2008-11-16 3656]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
ExifLauncher2.lnk - c:\program files\FinePixViewer\QuickDCF2.exe [2009-1-18 303104]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^Users^user^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^OneNote 2007 Screen Clipper and Launcher.lnk]
path=c:\users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OneNote 2007 Screen Clipper and Launcher.lnk
backup=c:\windows\pss\OneNote 2007 Screen Clipper and Launcher.lnk.Startup
backupExtension=.Startup

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"VistaSp2"=hex(B):8e,b7,88,90,7a,04,ca,01

R2 PD91Agent;PD91Agent;c:\program files\Raxco\PerfectDisk2008\PD91Agent.exe [22/09/2008 4:58 PM 693512]
R2 RadialpointSafeConnectAgent;Bell Internet Security Services SafeConnectAgent;c:\program files\Bell\Bell Internet Security Services\SafeConnect\bin\SanaAgent.exe [14/11/2008 6:28 PM 4937752]
R2 VaultClientSRV;Personal Vault Backup Manager Service;c:\program files\Personal Vault Backup Manager\VaultClientSRV.exe [02/07/2009 2:32 PM 1047632]
R2 VaultClientUpgrade;Personal Vault Backup Manager Upgrade Service;c:\program files\Personal Vault Backup Manager\VaultClientUpgrade.exe [02/07/2009 2:32 PM 56400]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [09/02/2009 5:57 PM 24652]
R3 PD91Engine;PD91Engine;c:\program files\Raxco\PerfectDisk2008\PD91Engine.exe [22/09/2008 4:58 PM 910600]
R3 RadialpointSafeConnectDriver;RadialpointSafeConnectDriver;c:\program files\Bell\Bell Internet Security Services\SafeConnect\Driver\platform_VISTA\SafeConnectDriver.sys [14/11/2008 6:28 PM 161304]
R3 RadialpointSafeConnectFilter;RadialpointSafeConnectFilter;c:\program files\Bell\Bell Internet Security Services\SafeConnect\Driver\platform_VISTA\SafeConnectFilter.sys [14/11/2008 6:28 PM 29720]
R3 RadialpointSafeConnectShim;RadialpointSafeConnectShim;c:\program files\Bell\Bell Internet Security Services\SafeConnect\Driver\platform_VISTA\SafeConnectShim.sys [14/11/2008 6:28 PM 29248]
S3 Radialpoint Security Services;Bell Internet Security Services;c:\program files\Bell\Bell Internet Security Services\RpsSecurityAwareR.exe [07/07/2009 1:24 PM 175184]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - MBR
*Deregistered* - mbr
*Deregistered* - PROCEXP113

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
"c:\program files\Common Files\LightScribe\LSRunOnce.exe"
.
Contents of the 'Scheduled Tasks' folder

2009-11-10 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-09-30 11:08]

2009-11-09 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2421398992-4195468196-789225359-1000Core.job
- c:\users\user\AppData\Local\Google\Update\GoogleUpdate.exe [2009-10-16 17:08]

2009-11-10 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2421398992-4195468196-789225359-1000UA.job
- c:\users\user\AppData\Local\Google\Update\GoogleUpdate.exe [2009-10-16 17:08]

2009-10-14 c:\windows\Tasks\Rescue Reminder for 2HAPWC4A.job
- c:\program files\Maxtor\ManagerApp\MaxUtilities.exe [2008-07-21 21:52]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://sympatico.msn.ca/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=laptop
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
FF - ProfilePath - c:\users\user\AppData\Roaming\Mozilla\Firefox\Profiles\q6jh5uey.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.sympatico.ca/
FF - plugin: c:\program files\Bell\Internet Service Advisor\nprpspa.dll
FF - plugin: c:\program files\Google\Google Updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF - plugin: c:\program files\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: c:\users\user\AppData\Local\Google\Update\1.2.183.13\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-HPAdvisor - c:\program files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
HKLM-Run-HP Health Check Scheduler - [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
HKLM-Run-MaxtorOneTouch - c:\program files\Maxtor\ManagerApp\Onetouch.exe
AddRemove-Octoshape add-in for Adobe Flash Player - c:\users\user\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\octoshape\octoshape.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-11-10 08:35
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2009-11-10 8:42
ComboFix-quarantined-files.txt 2009-11-10 13:42

Pre-Run: 239,623,958,528 bytes free
Post-Run: 238,799,007,744 bytes free

- - End Of File - - A727F10EBDABE052EDA5281FF0A9755A

#8 CatByte

CatByte

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Posted 10 November 2009 - 08:08 AM

Hi,

Please do the following:

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT

**Vista users - right click on the IE icon and run as administrator

Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.

    Posted Image
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply


In your next reply please include
  • MBAM Log
  • Kaspersky report

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015


#9 Snow

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Posted 10 November 2009 - 02:58 PM

Hello Catbyte here are the reports... seems to work fine after rebooting, that window popup with my security manager didnt come up at all... Malwarebytes' Anti-Malware 1.41 Database version: 3140 Windows 6.0.6002 Service Pack 2 10/11/2009 11:31:43 AM mbam-log-2009-11-10 (11-31-43).txt Scan type: Quick Scan Objects scanned: 93233 Time elapsed: 7 minute(s), 9 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) Tuesday, November 10, 2009 Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Tuesday, November 10, 2009 14:27:17 Records in database: 3188069 Scan settings scan using the following database extended Scan archives yes Scan e-mail databases yes Scan area My Computer C:\ D:\ E:\ Scan statistics Objects scanned 241105 Threats found 0 Infected objects found 0 Suspicious objects found 0 Scan duration 03:40:25 No threats found. Scanned area is clean. Selected area has been scanned.

#10 CatByte

CatByte

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Posted 10 November 2009 - 08:47 PM

Hi,

You are clean, just some housekeeping to do now,

please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version 9.2)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

  • Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
  • Scroll down to where it says "Java SE Runtime Environment (JRE) 6 Update 17. The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
  • Click the "Download" button to the right.
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u17-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH CheckedApplications and AppletsTrace and Log Files
  • Click OK on Delete Temporary Files Window

    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT

Follow these steps to uninstall Combofix

  • Click START then RUN
  • Now type Combofix /uninstall in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image




NEXT

Now to remove the rest of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

Note: If there are any remaining logs/tools > right click and delete them


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them

    Then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.

  • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

    WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox, IE and chrome.

  • For Firefox, I highly recommend this add-on to keep your PC even more secure.
    • NoScript - for blocking ads and other potential website attacks
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security--What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015


#11 Snow

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Posted 11 November 2009 - 06:49 AM

Hello Catbyte.. thats great news! thank you once again for all your help! :thumbup: Snow :wavey:

#12 CatByte

CatByte

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Posted 11 November 2009 - 06:52 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015

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