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[Closed] Speed and colour issues


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#1 jonregester

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Posted 24 October 2009 - 06:41 AM

My pc is very very slow it takes me forever to log on to the internet and to open programs. Often the screen will just lock up and I have to reboot. I also have problems with the colour on my screen which is mainly green. I have started up in safe mode and used ccleaner, atf cleaner and malaware bytes anti malaware which did pick up a trojan dialler. Root repeal log ROOTREPEAL © AD, 2007-2009 ================================================== Scan Start Time: 2009/10/24 13:22 Program Version: Version 1.3.5.0 Windows Version: Windows XP SP3 ================================================== Drivers ------------------- Name: dump_atapi.sys Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys Address: 0xF3172000 Size: 98304 File Visible: No Signed: - Status: - Name: dump_WMILIB.SYS Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS Address: 0xF9FCB000 Size: 8192 File Visible: No Signed: - Status: - Name: rootrepeal.sys Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys Address: 0xF281D000 Size: 49152 File Visible: No Signed: - Status: - ==EOF== DDS Text log DDS (Ver_09-06-26.01) - NTFSx86 Run by JON at 13:05:38.38 on 24/10/2009 Internet Explorer: 8.0.6001.18702 Microsoft Windows XP Professional 5.1.2600.3.1257.372.1033.18.255.95 [GMT 1:00] AV: ESET NOD32 antivirus system 2.70 *On-access scanning enabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup C:\WINDOWS\Explorer.EXE svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\Program Files\Eset\nod32krn.exe C:\WINDOWS\System32\svchost.exe -k imgsvc C:\WINDOWS\system32\devldr32.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe C:\Documents and Settings\JON\Local Settings\Temporary Internet Files\Content.IE5\8JHR9NO4\dds[1].scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.google.co.uk/ uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8 uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = 127.0.0.1 uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahoo!\common\yiesrvc.dll BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Easy Photo Print: {9421dd08-935f-4701-a9ca-22df90ac4ea6} - c:\program files\epson software\easy photo print\EPTBL.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4329.1504\swg.dll BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_C5284CC30AB3000E.dll BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll TB: Easy Photo Print: {9421dd08-935f-4701-a9ca-22df90ac4ea6} - c:\program files\epson software\easy photo print\EPTBL.dll TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [EPSON SX100 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatiede.exe /fu "c:\windows\temp\E_S11B.tmp" /EF "HKCU" uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" mRun: [nod32kui] "c:\program files\eset\nod32kui.exe" /WAITSERVICE mRun: [Google Quick Search Box] "c:\program files\google\quick search box\GoogleQuickSearchBox.exe" /autorun dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_674125AABFE11C21.dll/cmsidewiki.html IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll LSP: c:\windows\system32\imon.dll Trusted Zone: ebay.co.uk\www DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1164570227904 DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} - hxxps://register.btinternet.com/templates/btmailcontrol013.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://javadl-esd.sun.com/update/1.6.0/jinstall-6u2-windows-i586-jc.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-27-0.cab DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} - hxxps://register.btinternet.com/templates/btwebcontrol028.cab Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\jon\applic~1\mozilla\firefox\profiles\qf04ag99.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/ ============= SERVICES / DRIVERS =============== ============== File Associations =============== JSEFile=%SystemRoot%\System32\WScript.exe"%1" %* regfile=regedit.exe "%1" %* scrfile="%1" %* VBEFile=%SystemRoot%\System32\WScript.exe"%1" %* VBSFile=%SystemRoot%\System32\WScript.exe"%1" %* =============== Created Last 30 ================ 2009-10-23 04:35 <DIR> --d----- c:\windows\system32\wbem\Repository 2009-10-11 09:37 <DIR> --d----- C:\LOGICAL VOLUME IDENTIFIER 2009-09-24 23:59 104,512 a------- c:\windows\system32\drivers\AnyDVD.sys ==================== Find3M ==================== 2009-09-11 18:08 24,744 a------- c:\windows\system32\drivers\ElbyCDIO.sys 2009-09-11 15:18 136,192 a------- c:\windows\system32\msv1_0.dll 2009-09-04 22:03 58,880 a------- c:\windows\system32\msasn1.dll 2009-08-29 09:08 916,480 a------- c:\windows\system32\wininet.dll 2009-08-29 09:08 11,069,440 a------- c:\windows\system32\ieframe(2).dll 2009-08-26 09:00 247,326 a------- c:\windows\system32\strmdll.dll 2009-08-05 12:19 87,608 a------- c:\docume~1\jon\applic~1\inst.exe 2009-08-05 12:19 47,360 a------- c:\docume~1\jon\applic~1\pcouffin.sys 2009-08-05 12:08 87,608 a------- c:\docume~1\jon\applic~1\ezpinst.exe 2009-08-05 10:01 204,800 a------- c:\windows\system32\mswebdvd.dll 2009-08-04 20:44 2,189,184 a------- c:\windows\system32\ntoskrnl.exe 2009-08-04 15:20 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe 2009-08-03 15:07 403,816 a------- c:\windows\system32\OGACheckControl.dll 2009-08-03 15:07 322,928 a------- c:\windows\system32\OGAAddin.dll 2009-08-03 15:07 230,768 a------- c:\windows\system32\OGAEXEC.exe 2009-08-02 15:11 1,661 a------- c:\windows\unins001.dat 2009-08-02 15:11 641,021 a------- c:\windows\unins001.exe 2005-02-01 18:58 56 ---shr-- c:\windows\system32\3DE82F8BC2.sys 2005-02-01 18:58 1,682 a--sh--- c:\windows\system32\KGyGaAvL.sys 2008-10-08 15:37 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008100820081009\index.dat 2008-10-08 15:38 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\temporary internet files\content.ie5\index.dat ============= FINISH: 13:07:40.30 =============== The attach text report is attached as requested. Thank you so much for your help.

Attached Files


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#2 Tomk

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Posted 27 October 2009 - 10:36 AM

Hi jonregester,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "JRE 6 Update 16".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u16-windows-i586-p.exe to install the newest version.
Now to Clean out the Java cache:

Go into the Control Panel and double-click the Java Icon. Posted Image
  • Under Temporary Internet Files, click the Settings... button
  • click the Delete Files button.
  • There are two options in the window to clear the cache - Leave both Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Settings
  • Click OK to leave the Java Control Panel.

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

Also please describe how your computer behaves at the moment.

Tomk
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#3 jonregester

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Posted 27 October 2009 - 12:04 PM

Hi Tomk Firstly thank you for your help I really do appreciate it. I have done all you asked me to do here is my malaware log Malwarebytes' Anti-Malware 1.23 Database version: 998 Windows 5.1.2600 Service Pack 3 17:59:14 27/10/2009 mbam-log-10-27-2009 (17-59-14).txt Scan type: Quick Scan Objects scanned: 40958 Time elapsed: 15 minute(s), 57 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) My computer is a little better but still slow and I still have colour issues. Thank you again

#4 Tomk

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Posted 27 October 2009 - 12:15 PM

jonregester,

I'm not convinced that this is a malware issue but let's get an online scan first.


Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.

Tomk
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#5 Tomk

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Posted 02 November 2009 - 06:23 PM

Due to inactivity this topic will be closed. If you need help please start a new thread.

Tomk
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