[Closed] Speed and colour issues
#1
Posted 24 October 2009 - 06:41 AM
Register to Remove
#2
Posted 27 October 2009 - 10:36 AM
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
- I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for the issues on this machine.
- Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
- It's often worth reading through these instructions and printing them for ease of reference.
- If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
- Please reply to this thread. Do not start a new topic.
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
- Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
- Scroll down to where it says "JRE 6 Update 16".
- Click the "Download" button to the right.
- Select your Platform: "Windows".
- Select your Language: "Multi-language".
- Read the License Agreement, and then check the box that says: "Accept License Agreement".
- Click Continue and the page will refresh.
- Click on the link to download Windows Offline Installation and save the file to your desktop.
- Close any programs you may have running - especially your web browser.
- Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
- Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
- Repeat as many times as necessary to remove each Java versions.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on jre-6u16-windows-i586-p.exe to install the newest version.
Go into the Control Panel and double-click the Java Icon.
- Under Temporary Internet Files, click the Settings... button
- click the Delete Files button.
- There are two options in the window to clear the cache - Leave both Checked
- Applications and Applets
Trace and Log Files
- Applications and Applets
- Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. - Click OK to leave the Temporary Files Settings
- Click OK to leave the Java Control Panel.
Download TFC to your desktop
- Close any open windows.
- Double click the TFC icon to run the program
- TFC will close all open programs itself in order to run,
- Click the Start button to begin the process.
- Allow TFC to run uninterrupted.
- The program should not take long to finish it's job
- Once its finished it should automatically reboot your machine,
- if it doesn't, manually reboot to ensure a complete clean
Then
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
- Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also please describe how your computer behaves at the moment.
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Microsoft MVP 2010-2014
#3
Posted 27 October 2009 - 12:04 PM
#4
Posted 27 October 2009 - 12:15 PM
I'm not convinced that this is a malware issue but let's get an online scan first.
Please go to Kaspersky website and perform an online antivirus scan.
- Read through the requirements and privacy statement and click on Accept button.
- It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
- When the downloads have finished, click on Settings.
- Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases
- Spyware, Adware, Dialers, and other potentially dangerous programs
- Click on My Computer under Scan.
- Once the scan is complete, it will display the results. Click on View Scan Report.
- You will see a list of infected items there. Click on Save Report As....
- Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
- Please post this log in your next reply.
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Microsoft MVP 2010-2014
#5
Posted 02 November 2009 - 06:23 PM
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Microsoft MVP 2010-2014
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