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[Closed] slow start-up/slow performance


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4 replies to this topic

#1 loureed101

loureed101

    Authentic Member

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Posted 06 November 2009 - 07:59 PM

i'm seeking help with a Compaq Presario CQ50-115NR Notebook PC that used to run pretty fast. start-up and shut down are painfully slow as is the overall operation. Paster below are the RootRepeal, DDS and HiJack logs. Thanks in advance for your help.




ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/06 20:46
Program Version: Version 1.3.5.0
Windows Version: Windows Vista SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\Windows\System32\Drivers\dump_atapi.sys
Address: 0x8F8D1000 Size: 32768 File Visible: No Signed: -
Status: -

Name: dump_dumpata.sys
Image Path: C:\Windows\System32\Drivers\dump_dumpata.sys
Address: 0x8F8C6000 Size: 45056 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\Windows\system32\drivers\rootrepeal.sys
Address: 0x9DDAC000 Size: 49152 File Visible: No Signed: -
Status: -

Processes
-------------------
Path: System
PID: 4 Status: Locked to the Windows API!

Path: C:\WINDOWS\System32\audiodg.exe
PID: 1352 Status: Locked to the Windows API!

SSDT
-------------------
#: 021 Function Name: NtAlpcConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5b0880

#: 054 Function Name: NtConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5b04e0

#: 060 Function Name: NtCreateFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5ad828

#: 064 Function Name: NtCreateKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c3d9c

#: 071 Function Name: NtCreatePort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5b0c36

#: 072 Function Name: NtCreateProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c1af8

#: 073 Function Name: NtCreateProcessEx
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c1d12

#: 075 Function Name: NtCreateSection
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c5780

#: 115 Function Name: NtCreateWaitablePort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5b0cde

#: 122 Function Name: NtDeleteFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5add0a

#: 123 Function Name: NtDeleteKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c4698

#: 126 Function Name: NtDeleteValueKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c4414

#: 129 Function Name: NtDuplicateObject
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c14f8

#: 166 Function Name: NtLoadKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c4bc6

#: 167 Function Name: NtLoadKey2
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c4c3e

#: 168 Function Name: NtLoadKeyEx
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c4d2e

#: 186 Function Name: NtOpenFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5adba2

#: 194 Function Name: NtOpenProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c2f18

#: 267 Function Name: NtRenameKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c5370

#: 268 Function Name: NtReplaceKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c4da6

#: 276 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5b016a

#: 280 Function Name: NtRestoreKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c51b0

#: 286 Function Name: NtSecureConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5b0680

#: 301 Function Name: NtSetInformationFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5adef8

#: 324 Function Name: NtSetValueKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c411a

#: 332 Function Name: NtSystemDebugControl
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c2486

#: 334 Function Name: NtTerminateProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c2362

#: 383 Function Name: NtCreateUserProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8f5c1f30

==EOF==




DDS (Ver_09-06-26.01) - NTFSx86
Run by Bruce at 20:40:09.17 on Fri 11/06/2009
Internet Explorer: 8.0.6001.18828 BrowserJavaVersion: 1.6.0_13
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2814.1687 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: ZoneAlarm Anti-Spyware *enabled* (Outdated) {F245A209-1085-48B4-B927-35D56015EC60}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: ZoneAlarm Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\rundll32.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\a-squared Free\a2service.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Bruce\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
uRun: [Aim6]
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
AppInit_DLLs: avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\bruce\appdata\roaming\mozilla\firefox\profiles\1dgxt0kw.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-9-13 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-10-13 335240]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-1-30 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-10-13 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-10-13 297752]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-6-25 361808]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-10-12 24652]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-6-25 193840]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2009-8-21 66592]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1029456]

=============== Created Last 30 ================

2009-11-06 20:27 1,638,912 a------- c:\windows\system32\mshtml.tlb
2009-10-28 15:40 310,784 a------- c:\windows\system32\unregmp2.exe
2009-10-28 15:40 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-10-28 13:50 <DIR> --d----- c:\programdata\WindowsSearch
2009-10-15 17:00 60,928 a------- c:\windows\system32\msasn1.dll
2009-10-15 17:00 218,624 a------- c:\windows\system32\msv1_0.dll
2009-10-15 17:00 3,600,456 a------- c:\windows\system32\ntkrnlpa.exe
2009-10-15 17:00 3,548,216 a------- c:\windows\system32\ntoskrnl.exe
2009-10-15 16:54 144,896 a------- c:\windows\system32\drivers\srv2.sys
2009-10-15 16:54 604,672 a------- c:\windows\system32\WMSPDMOD.DLL
2009-10-12 14:04 <DIR> --d----- c:\program files\Trend Micro
2009-10-09 13:49 1,650,688 a------- c:\windows\system32\cdintf250.dll
2009-10-09 13:42 <DIR> --d----- c:\program files\common files\AnswerWorks 4.0
2009-10-09 13:41 <DIR> --d----- c:\programdata\Intuit
2009-10-09 13:41 <DIR> --d----- c:\program files\Intuit
2009-10-09 13:41 <DIR> --d----- c:\program files\common files\Intuit
2009-10-09 13:41 <DIR> --d----- c:\progra~2\Intuit
2009-10-09 13:33 <DIR> --d----- c:\windows\system32\URTTEMP
2009-10-09 13:31 <DIR> --d----- c:\program files\common files\SWF Studio

==================== Find3M ====================

2009-11-06 20:08 56,767 a------- c:\programdata\nvModes.dat
2009-11-06 20:08 56,767 a------- c:\progra~2\nvModes.dat







Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:54:10 PM, on 11/6/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...rio&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...rio&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...rio&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...rio&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\System32\ZoneLabs\vsmon.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 5673 bytes

Attached Files


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#2 CatByte

CatByte

    Classroom Administrator

  • Classroom Admin
  • 21,059 posts
  • MVP

Posted 13 November 2009 - 04:52 PM

Hi,

Sorry for the delay:

There doesn't appear to be any obvious signs of malware, but we can do a couple of scans to make sure:

please do the following first:

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
It's normal after running TFC cleaner that the PC will be slower to boot the first time.


NEXT

Download and run Auslogics Disc Defragmenter

NEXT

Please download Malwarebytes' Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT

**Vista users - right click on the IE icon and run as administrator

Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.

    Posted Image
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply


In your next reply please include
  • MBAM Log
  • Kaspersky report

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#3 loureed101

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Posted 14 November 2009 - 01:08 PM

Thanks again for the help. I followed all instructions. The 2 requested logs are posted below. Malwarebytes' Anti-Malware 1.41 Database version: 3167 Windows 6.0.6002 Service Pack 2 11/14/2009 7:06:11 AM mbam-log-2009-11-14 (07-06-11).txt Scan type: Quick Scan Objects scanned: 98773 Time elapsed: 13 minute(s), 47 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) -------------------------------------------------------------------------------- KASPERSKY ONLINE SCANNER 7.0: scan report Saturday, November 14, 2009 Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Saturday, November 14, 2009 11:34:18 Records in database: 3207951 -------------------------------------------------------------------------------- Scan settings: scan using the following database: extended Scan archives: yes Scan e-mail databases: yes Scan area - My Computer: C:\ D:\ E:\ Scan statistics: Objects scanned: 168100 Threats found: 0 Infected objects found: 0 Suspicious objects found: 0 Scan duration: 05:22:02 No threats found. Scanned area is clean. Selected area has been scanned.

#4 CatByte

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Posted 14 November 2009 - 02:44 PM

Hi,

try a defrag:

Download and run Auslogics Disc Defragmenter

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve performance.

If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.


If you still find your system is slow, start a new topic in our WINDOWS forum. Link back to this topic so they can see it's not malware related and see if our expert techs can assist with your settings.

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#5 CatByte

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Posted 20 November 2009 - 07:31 AM

Due to inactivity this topic will be closed. If you need help please start a new thread.

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