Gmail.com no longer loading in browsers
Posted 20 October 2009 - 01:37 PM
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Posted 20 October 2009 - 10:01 PM
If you had AVS before the problem and it worked fine then I doubt the problem is your anti-virus however you may as well test it just in case. To test if AVS is causing the problem, close out AVS Antivirus first and then accessing gmail. Sometimes closing an anti-virus program won't completely shut down it's real-time protection functions so if there is any disable or turn off functions on AVS use those before exiting. If your computer savvy a brief check of your processes in the task manager would help you make sure you've completely turned it off. Make sure to turn your Anti-Virus back on once your done testing =).
Also, every effect has a cause, something had to have caused gmail to stop working sometime during the morning, do you remember any changes at all in the computer prior to 10am? Changes being anything you did to it, anything anyone else might possibly have done to it, or any other changes you noticed in the computer itself.
Can you access any other popular e-mail websites such as hotmail or juno?
Lastly, could you describe the problem a bit better. Instead of "gmail will not load" how about what is displayed when you try to access it. Is it simply "This Page Will Not Display" or any other error or message?
EDIT: I noticed that you have some old but open infections removal topics. Forum rules require us to only help you once they are completed. Due to their dates though I'm guessing that they have been resolved elsewhere or else this is a different machine. If that is the case then you should follow my directions otherwise please wait until you have resolved your threads.
Your Infection Removal Threads (2nd and 5th)
Edited by Vectris, 20 October 2009 - 10:11 PM.
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Posted 21 October 2009 - 07:57 AM
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