Google services won't load (all of them) [Solved]

Hi guys

 

I'm fairly new to this forum, I decided to make an account and get serious help to solve my trouble because my websearch showed me this topic on your page and I'm experiëncing the exact same problems.

 

Last week I noticed none of the services Google provides are working for me.

• Google Search
• Youtube
• Google calendar
• Google docs
• Gmail
• Googlerelated forums

In the meantime I tried:

• Deleting cookies/cachefiles (Hasn't helped a bit)
• Resetting my modem (helped bring back Google's search engine back to life but not the rest)
• Tried using an anonymous proxy browser a friend suggested me to (This works, but I still want it fully fixed)
• Tried running Malwarebyte Anti-malware (Hasn't helped a bit)

I've given up, I can't solve this on my own.

I hope you guys can shed some light on what's going on here.

 

I should note my first language is Dutch and don't know a whole lot about computers, internet and their problems. And although my English isn't that bad, there's a slight possibility I might have to ask some more indepth explanation on certain steps.

 

Thanks in advance,

Jean-Pierre.

 

PS: I read in the forumrules I shouldn't reply on my own posts because the helpers on this forum only reply to threads with 0 replies. I take it, if someone helping me want's me to reply he should mention so in their reply? Or does it go trough private messaging from here on?

 

PS: Here's the outcome of the scan I did:
 

**In any case where you happen to be busy or unable to give us a reply, we would be grateful if you keep us informed in advance and we will be more than happy to wait. Failure to do so we will have your thread closed in THREE(3) days.

Hello there, Jean-Pierre



I'm Conspire, I'll be glad to help you with your computer problems.

Please observe these rules while we work:

• Read the entire procedure
• It is important to perform ALL actions in sequence.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Stick with me till you're given the all clear.
• Remember, absence of symptoms does not mean the infection is all gone.
• Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.
• IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.
  
  —————————————————————————————————
  
  Please download Farbar Recovery Scan Tool and save it to your Desktop.
  
  Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.
  Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.
  
  —————————————————————————————————

Hi there,

Thanks for the logs.

You have ( µTorrent ), a P2P/file sharing programs installed on your computer. P2P applications like it are the largest source of malware we see. You'll be doing yourself a favor by removing it.

We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It likely contributed to your current situation.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.
Please see this topic for more information:
Perils of P2P File Sharing.

I would recommend that you uninstall it, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.

===================================================

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• The tool will start to update the database, please wait a bit.
• Click on I agree button.
• Click on the Scan button.
• AdwCleaner will begin…be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button…a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Copy and paste the contents of that logfile in your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

===================================================

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

===================================================

On your next reply please post :
AdwCleaner log
FSS log


Please STOP and let me know if you have any problems in performing with the steps above or any questions you may have.

I must add to this:

Today, right after starting up my computer, I could go to youtube, gmail and any of google's pages and they would load the way they should actually load.
(I try not to be too excited as it may be a temporary fix, so I'd like to continue untill it's all fixed)

 

Thanks again for helping me out!

You said you could access youtube and others, does it still remain that way now?

Yes, I just tried all google services I had trouble with. And all worked the way they should!

 

I'm not sure what could have happened. All I did while going trough your steps, was uninstal utorrent.

Utorrent on itself is harmless as far as I know, unless I would have downloaded a virus with it. So I'm not sure if it was a virus that blocked google's services or something else.

 

Do you have any idea what it might have been?

It could be due to network issues between your router.

Let's monitor this for 2-3 days and then we will do some housekeeping and close this thread.

Sure thing, thanks so far!

I suppose that your issue has gone away.

You may remove the tools we used by dragging them to Recycle Bin.

Thank you for your patience, and performing all of the procedures requested. I would also like to take this opportunity to apologize for any delay that may have occurred.

————————————————————————————————————–

MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please always ensure that you check and download all the critical updates to help prevent possible re-infection.


Passwords
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them and consider a password keeper, to keep all your passwords safe.


SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:

• • How Did I Get Infected In The First Place? by TonyKlein
  • How to Prevent Malware by miekiemoes
  • PC Safety and Security–What Do I Need?

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an add-on available for both Firefox and IE.

• SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites. See tutorial here

• MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting the attempted connections to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here
  • Download Host.zip and Save it to your Desktop.
  • Right-click hosts.zip and select 'Extract all files' or 'Extract files…'.
  • Follow the prompts and click 'Finish'.
  • This will open the newly created hosts folder on your Desktop.
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  • Once updated you should see another prompt that the task was completed.

Follow this list and keep your antivirus program and antispyware programs updated and scan with them on a regular basis. By doing so, your potential for being infected again will reduce dramatically.

Hopefully this should take care of your problems! Good luck.

Do you have any questions or problems to ask? Please do not hesitate to do so.

**Please respond this one more time to ensure it is resolved and close this topic.

Hello Conspire,

 

The problem hasn't re-occured in the past few days. So I am pretty sure it has been solved now.

Thank you for your tips and helping me fix what was somehow broken!

 

This thread can now be closed.

 

Jean-Pierre.