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Excel clipboard problem


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#1 vmanbb

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Posted 12 October 2009 - 08:27 PM

I recently got a new laptop running XP Pro and office 2003 pro. I notice if I copy something in excel and then go to outlook and try to open a new message to post the copied info in, outlook and excel go unresponsive for about 10 minutes. Finally a blank email form opens. If I go back to excel, it has gone to a blank workbook and the workbook I had open is in the recovery pane. If I have a blank email message open, then go into excel and copy the information, I can go paste the info in the blank email with no issues. I get the same problem if I copy info in excel and then go to word and open a new document to paste into. It goes unresponsive, eventually a blank word doc opens, and the excel file goes into recovered mode. I uninstalled all of office and reinstalled. Same problem. Any thoughts? I can't find anything in the MS web site. Thanks

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#2 appleoddity

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Posted 13 October 2009 - 08:19 PM

That's an interesting problem.

Outlook and Word have the same problem because Outlook uses Word as its default mail editor. So, when you "create a new e-mail," you are in essence opening Word. So, I would focus on Word having some sort of problem.

Usually a reinstall seems like it would fix this problem.

However, seems how you tried that I would also suggest that you install all service packs and updates for Microsoft office from microsoft.com. I believe Office 2003 is at Service Pack 3 now. http://www.microsoft...;displaylang=en

I would try it from a different user account on your computer and see if the problem still persists. It could be a personal setting and will help you narrow it down. If the problem occurs in the other user account as well then it is a global setting and you can focus on that. What I mean by this statement is that there are two different places in the registry where settings would be stored. Those settings are often not removed during a reinstall. By knowing which place, you could potentially delete those settings while performing a reinstall of Office to eliminate your issue. I don't suggest that you do this without guidance as messing with the registry can cause unintended consequences.

Edited by appleoddity, 13 October 2009 - 08:19 PM.

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