[Resolved] Please help, internet explorer keeps shutting down
#1
Posted 21 September 2009 - 06:33 PM
Register to Remove
#2
Posted 25 September 2009 - 07:59 PM
Please do the following:
Please download Malwarebytes' Anti-Malware
- Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish, so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected. <-- very important
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
NEXT
**Vista users - right click on the IE icon and run as administrator
Run an on-line scan with Kaspersky
Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner
1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
- Close any open programs
- Turn off the real time scanner of any existing antivirus program while performing the online scan
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
- Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
- Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
- Click View scan report at the bottom.
- Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
In your next reply please include
- MBAM Log
- Kaspersky report
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#3
Posted 26 September 2009 - 06:26 AM
#4
Posted 26 September 2009 - 07:27 AM
Please do the following:
- Go to Start->Run and type in notepad and hit OK.
- Then copy and paste the content of the following codebox into Notepad:
@echo off if exist "%temp%\log.txt" del "%temp%\log.txt" for %%g in ( "C:\Users\Reynard\Documents\LimeWire\Saved\flagpole sitta.mp3" "C:\Users\Reynard\Documents\LimeWire\Saved\The Lonely Island - Punch You in the Jeans.wma" ) do ( del /a/f/q %%g if exist %%g echo.%%g >>"%temp%\log.txt" )>nul 2>&1 if exist "%temp%\log.txt" (start notepad "%temp%\log.txt" ) else echo.Deleted Successfully! echo. pause del %0
- Save the file to your DESKTOP as "find.bat". Make sure to save it with the quotes.
- Once saved, the icon to click should look like this on your desktop:
- Double click find.bat. to run it. A small black box should open and close - this is normal.
- A notepad file will open copy/paste the content in your next reply.
NEXT
Post a fresh DDS and Attach.txt and advise how your computer is running and if there are any outstanding issues
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#5
Posted 27 September 2009 - 02:43 PM
Attached Files
#6
Posted 27 September 2009 - 02:53 PM
You are clean,
just some housekeeping to do now:
Visit ADOBEand download the latest version of Acrobat Reader (version 9.1)
Having the latest updates ensures there are no security vulnerabilities in your system.
NEXT
Please download JavaRa to your desktop and unzip it to its own folder.
- Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions
- Accept any prompts.
- Open JavaRa.exe again and select Search For Updates.
- Select Update Using Sun Java's Website then click Search and click on the Open Webpage button.
- Scroll down to the Java SE Runtime Environment (JRE) option.
- Download and install the latest Java Runtime Environment (JRE) version for your computer.(version 6, update 16)
NEXT
Now we need to create a new clean SYSTEM RESTORE point.
- Close and save any documents that you may have open.
- Open up the Start Menu and right-click on "Computer", and then select "Properties"
- This will take you into the System area of Control Panel. Click on the "Advanced system settings" on the left hand side.
- Now select the "System Protection" tab to get to the System Restore section.
- Click the "Create" button to create a new restore point. You'll be prompted for a name, and you might want to give it a useful name that you'll be able to easily identify later.
- Click the Create button, and then the system will create the restore point.
- When it's all finished, you'll get a message saying it's completed successfully.
- You will now have a new restore point
Then remove all previous Restore Points
- Click Start Menu > Run > copy and paste
- cleanmgr into the run box
- At the top, click on the More Options tab, under System Restore and Shadow Copies group,
- Click the Clean up button,
- Vista will ask you if you’re sure, click on Yes button.
- When finished, click on Cancel button to exit.
NEXT
Now to remove the rest of the tools that we have used in fixing your machine:
- Make sure you have an Internet Connection.
- Download OTC to your desktop and run it
- A list of tool components used in the Cleanup of malware will be downloaded.
- If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
- Click Yes to begin the Cleanup process and remove these components, including this application.
- You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
If there are any remaining logs on your desktop after using this tool, right click and delete them.
NEXT
Below I have included a number of recommendations for how to protect your computer against malware infections.
- It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe.
- Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.
- SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
- SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
- Make Internet Explorer more secure
- Click Start > Run
- Type Inetcpl.cpl & click OK
- Click on the Security tab
- Click Reset all zones to default level
- Make sure the Internet Zone is selected & Click Custom level
- In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
- Next Click OK, then Apply button and then OK to exit the Internet Properties page.
- ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
- MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:- Green to go
- Yellow for caution
- Red to stop
- For Firefox, I highly recommend this add-on to keep your PC even more secure.
- NoScript - for blocking ads and other potential website attacks
- Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
- ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
- In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
Think Prevention.
PC Safety and Security--What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.
Thank you for your patience, and performing all of the procedures requested.
Please respond one last time so we can consider the thread resolved and close it, thank-you.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#7
Posted 29 September 2009 - 05:53 PM
#8
Posted 29 September 2009 - 05:54 PM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#9
Posted 04 October 2009 - 08:09 AM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
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